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January 2024 by Drew Erdmann
Been going here for over 3 years and the customer service has always been perfect. Prices are reasonable and they tell you how it is if theirs a problem. Recommend 10/10 over any place in Jacksonville.
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January 2024 by Ilean ToGod
Called and got a quote for a used and new tire. Great customer service!! My tires are hard to find but they had them. I opted for used. Price was very reasonable. I went same day and had it put on. They are extremely fast and thorough! I was there maybe 30 minutes. Will be back! Would highly recommend!! ?????
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January 2024 by Traci Adkins
Will never go to another tire place again! Silance Tire is #1. Dealer told me I needed $6,000 worth of repair. Tried to ask questions at the dealer and they were shady with their answers so I knew something was up. Took my jeep to silance and only needed $60.00 worth of work. Thank god I got an second opinion from an honest automotive place that truely cares about their customers. Will never go to the dealer again for my tire needs. Great customer service and i was in an out in under an hour.
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January 2024 by Branden
Have been getting tires from here for a long time. They always have some of the best deals and do phenomenal work. I would recommend to anyone who needs tires or any other tire work.
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January 2024 by Rhett L
Truly the most professional mechanic shop I’ve ever been to. The staff are kind and professional, the work is reliable and affordable, and whatever job scheduling system they’ve come up with is the most efficient I’ve seen.You’re in an out in no time, without having to empty your bank account.
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January 2024 by Domingo Urive
Came in for low tire pressure. After removing my wheel, the technician and I noticed a dent on my rim. Within 40 minutes, I was in and out and have not had a problem with my wheels. I definitely recommend this location to anyone looking for tires or needing a tire/rim repair.
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January 2024 by James DeShano
It is a great place to purchase great condition used tires from, or to get a tire patched. They also sell new tires. The crew is extremely friendly, and great at what they do. Prices are very fair.
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December 2023 by Christina Burns
I got 2 great used tires for $164 for my Chevy truck. Yes 4 wheel drive. Going for 2 more. Man was super nice and helpful others didn't speak English but worked hard and fast and tried to communicate in there own way nicely. He even opened my door when done and smiled. What else can you ask for. Top brands very good I'll take a picture next time and show you. Think less then 30 minutes and put my spare under the truck which I didn't buy. Love them and will go back often
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November 2023 by Kyler “Doc” Urban
Love coming here, the staff is always super friendly and helpful. Great prices and expedient work. I've never waited longer than 45 mins for tires to be changed
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October 2023 by Pete M.
I bought 4 used tires here less than 3 weeks ago because I had an alignment issue and all 4 tires were badly worn on the outer edges. The 4 tires they sold me were great and had a lot of wear left on them. I also had them do an alignment to rectify the uneven wear issue. They came back and told me that there was nothing out of alignment and it was good. I explained to the technician that I was was skeptical since all my tires were so badly and unevenly worn. He printed out the alignment results and told me if I have any trouble with it, just bring it back. My drivers side front and rear tire already starting to wear just as the last tires did. Today I went back and explained my situation. The "service rep" that "assisted" me did nothing but make excuses. He tried to blame the weight in the back of the truck (maybe 200 lbs of tools etc) for the uneven tire wear. I retorted that I bought this truck new and now have nearly 100,000 miles on it and this has never happened before. He said they could re-check it if I wanted. I asked about the 2 tires that are less than 3 weeks old that have significant wear on the outer edge and a lot of they would be replacing them. He said that since they were used they would have different levels of wear and that he couldn't know if the 2 tires are worn or they just sold them to me like that. I retorted that I would not have bought them if they were already that bad. Further, I got my truck inspected the same day they did the tires and it definitely wouldn't pass inspection now. He then told me it is not an alignment issue because the truck cannot be aligned in the rear, only the front. After listening to his back-pedaling and excuse making I just got in my truck and drove off. I went directly to another tire company just down the street and explained what I was told. These knowledgeable service technician that the rear is, in fact, out of adjustment and that the thrust angle was out of alignment. They fixed it AND the front alignment that silence did not correctly handle and showed me the computer again and all is now right. Tomorrow I go back to buy 2 more tires to replace the 3 week old ones I got from Silance. This turn of events is disheartening as I have referred several people to Silance and between myself, my son and my wife we have been to Silance many times on the past but this marks the end of that. Very bad customer service and short sighted from you Silance. And in the future you CAN adjust the rear axle, it's called the "thrust angle". Their tv commercials have a slogan; "at Silance, we'll get you going, fast". Well it's a true statement for me.... I got going away from them and their shiesty business practices, fast!
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October 2023 by Melissa Perez
Went in to pick up a tire, the gentleman at the counter was VERY RUDE, Unprofessional, I was waiting for a tire and they had it sitting at the bay door and I waited 20 minutes, they kept going to see what the problem was and kept saying almost done....the tire was literally sitting at the bay door. You really need to get more polite customer service people at your front desk! I will not return or recommend this place , no, even for a roll of toilet paper!! HORRIBLE SERVICE, I suggest getting a new person up front. I don't remember the guys name, but it's was a very big guy tall and RUDE!!!?
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October 2023 by Francis Falcon
I have frequent this place over 15 years, today they charged for services they didn't do. They claimed to put stick on weights on my aluminum wheels, but they didn't, that was 10 difference. Luckily i looked at my wheels prior to installation. They installed knock on. Short argument but I prevailed. . GgWho'nex
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September 2023 by Joshua Hearst
Service is always fast, and the customer service is always good. Whoever works on your car is always willing to speak with you about the situation before and after. During if needed.
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September 2023 by Tiffany M
The customer service is always A1. The price for 2 used tires was too high however, the service was quick. I ended up just going with new tires.
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September 2023 by Joelle Borja
Amazing Service!Came in for an inspection. They took the car back right away, gentleman informed me of all details and said one tire needed replaced. He didn’t try to sell me on anything unnecessary and offered what he could to help. Sat in the waiting area and every person the staff interacted with, whether on the phone or in person, was given the highest respect and professional courtesy. I will definitely be back and highly recommend.
