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February 2024 by mike yankow
Very bad service.no more help than the app.if store cant help,then why use t mobile?
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January 2024 by Kvng Jayy
This is the only store I come to in Jacksonville. Love the energy here. Came to upgrade my phone again and had a great experience as always with Lorrell. I would highly recommend them for any of your needs. They are extremely knowledgeable and professional here. They also are not pushy with products and really willing to help!
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December 2023 by Bobby Yopp
I called over the phone and spoke with Alex about switching to T-Mobile. When I came in, I was warmly greeted. Alex and Lorrell made it a really great experience. They kept us laughing and made it simple. We got what we wanted and really enjoy the service and customer service.
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December 2023 by Drayton Kirsch
Lorrell was super helpful, friendly, and knowledgable. And while she was getting other things ready for me with my service switch, it was enjoyable to talk with Shaq about the gym. If you’re planning on switching to T-Mobile anytime soon I definitely recommend coming to this location.
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November 2023 by Jasa Ferraro
Sat here waiting for so LONNNNNG they try to multitask rather than dealing with a customer at once making it an absolute s… show.
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October 2023 by Rick Simmons
Mediocre service. Practically had to sell the phone to myself. Acted like they didn’t want to be bothered.
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May 2023 by Carole Fraze
I can’t begin to tell you how helpful, patient & knowledgeable Nicole is. I love the atmosphere there super chill, I felt comfortable asking questions and knew I was getting the correct answers. This woman knows her brand & how to treat customers. There’s a lot of companies that lack people who care, this is not one of them. Thank you Nicole for caring.
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April 2023 by Tony Joyce
Great place to buy your phone/accessories. Lorrell and Rachel are the best ever-very friendly and helpful!!
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March 2023 by Monica Knowles
The Richlands store was a great help, it's the customer service line that is horrendous. I was with T mobile for a week and trying to cancel properly was nothing but a headache. I will never use T mobile.
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March 2023 by Julie Seabright
Rachael and the other young lady are excellent! Incredible customer service. Rachael ALWAYS goes above and beyond for her customers! She has always done so for me!!
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February 2023 by Jake L.
All I can say is absolutely amazing. The only downside was that I didn't get a purple phone
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February 2023 by Michael Denton
Difficult to deal with. Could not service ice my phone. Had to switch to US Cellular.
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January 2023 by Mashiel M.
Mark was extremely professional and helpful. He went above and beyond to assist me! All of the staff at this location is amazing. I would definitely recommend this T-Mobile location.
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January 2023 by Kori Stapleton
My husband and I went into this location today and both of the sales people were busy. So we walked around a little bit and sat down and Rachel asked what we needed we told her we are here for internet and she said ok it’s just going to be a little bit. When Rachel was was able to help us she was so nice and funny and she explained everything to us and what we needed to do for the hotspot. I will definitely go back and speak with her again she’s amazing!
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November 2022 by christopher burke
don't go here the employees are lazy. goto the one on western
