-
November 2023 by Brandon E.
I've came to this location several times with nobody in the office. I was unloading my 15' truck into a storage unit and an empty hit my the truck I was renting with their 26' truck and didn't even come back to check on it so I had to flag the group of people moving trucks and have them check for damage. The second time I dropped off a truck nobody was in the office and they said they could take the keys if an emailed receipt was ok, i didn't want to inconvenience them So I said yes. I was then charged for two extra gallons of fuel when I only drove 58 miles and already put 6 gallons in the tank returning it at the proper level. AVOID THIS LOCATION , there is one or two good employees the rest are very unprofessional.
-
August 2023 by Tiarra Mitchell
Where do I begin, for starts my pick up was smooth hands down. Needed to extend my rental time later in the day because I was moving out of an entire apartment by myself didn’t mind being charged for that. Now come time for my drop off that’s where things got annoying I went 10 miles over the initial miles I put down that’s fine! I filled up the gas tank up at the circle K up the road from the drop off location I filled it to the line where it was at when I picked up the truck. Now when the employee got in the car he said it wasn’t filled up to where it needs to be he said it was an 8th off according to him! When I filled up at the gas station the line was where it needed to be I got to the drop off location the line was still where it needed to be I turned the truck off etc. Where I’m really upset at is when I’m trying to understand all the extra fees and what not also while upset because a $200 bill turned into a $300 bill he’s smirking and laughing under his breathe and acting as if he couldn’t be bothered with me trying to understand everything! Just that alone made me even more upset and I won’t be using uhaul in the future I’ve used uhaul moving trucks multiple times in the past but this interaction ruined it for me. As well as being charged another $30 for an 8th of gas missing.
-
July 2023 by Ian
Always easy quick and cheap.
-
October 2022 by Tiffany Murphy
I came in interested in a uhaul and the worker Mario (on nametag) was very unaware of me he stayed on his phone the entire time I just went to another uhaul place
-
October 2022 by Rebecca Joyner
I came in interested in a uhaul and the worker Mario (on nametag) was very unaware of me he stayed on his phone the entire time I just went to another uhaul place
-
July 2021 by Linda W.
I had to give a star in order to write the review. We had a reservation made a month in advance. UHaul sent us 1.5 hours away from our agreed location to pick up the truck in Jacksonville, NC. We arrive on time with reservation number, confirmation email and prepaid. Unprofessional assistant manager said the truck was reserved for someone else who wasn't there and refused to give us the truck we reserved and prepaid.
