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January 2024 by Alicia
Everyone is always so friendly and helpful whenever I need a product. Even if something is out of stock they always check the back for me just in case what I need might be back there. Also had a hair treatment done by Estelle and she was absolutely lovely. Definitely recommend the store as well as the beauty services here.
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January 2024 by Kristin Keith
Not much stock. Very disorganized.
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January 2024 by Whitley
Went to see Amal last weekend to help find a new under eye concealer and foundation. She was incredibly friendly and helpful. She knew at a glance what colors to select of the different products to match my skin tone. She was awesome throughout the process. Highly recommend her help at Ulta in Jacksonville, NC!
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January 2024 by Kwaniya Reyes
Manager has the worst attitude. I’ve always had good experiences with the other employees but the manager was very rude.
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January 2024 by Lory Gatter
We came in for a specific shampoo and ended up getting something else. There was an overwhelming amount of perfume smells throughout the store.
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December 2023 by Marcela Torres
The worst Ulta I’ve been to. The only reason I’ve been here is because there is no Sephora nearby. They never have my shades in stock and one of the employees ordered one of my products to an address that has never been mine and they did not take any accountability, not even the manager. They just turned me away and told me to call customer service. All the other employees act like they’re doing you a favor by doing their job and helping you out and always have an attitude.
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December 2023 by Adrienne Bauchspies
I had a wonderful experience with an associate today! There was a lady working in the fragrance department that attended to my needs and gave me wonderful suggestions on fragrances based off of my preferences and how she thought I carried myself. I did not catch her name but she mentioned that she specialized in makeup and wore beautiful thick eyeliner and pastel eyeshadow. I definitely recommend speaking with this woman if you’re looking for a more personal look on finding your perfect fragrance match. Hopefully she can point herself out to her fellow associates :))
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December 2023 by Jacqueline Sharpe
I am very disappointed. I booked 2 haircuts for my children. When we arrived they tell me that the stylist was not experienced enough to cut their hair before even seeing the haircut. We drove 30 minutes to get here. They said that it was a glitch and we should not have been able to book with her. I do not understand why they did not just call us to tell us. Why wait until we get there?
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November 2023 by York Granda
Amal awesome job concealing my dark spot
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October 2023 by Hannah Strait
Had an appointment booked with Estelle. Appointment was changed by 30 min without consulting me. Then 1.5 before the appointment I get a call from the most unprofessional person telling me she was running behind and asking me if I wanted to book with someone else. I explained that I did not want to and asked how long the wait was going to be. The lady said "well like she has an appointment right after you so she just won't have the time". And I said wait does this mean you're canceling my appointment? And she said "well that's why I'm asking if you wanted to book with someone else". My appointment was clearly canceled because it was just a "kids cut". Clearly she prioritized a different appointment that would pay her more.
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September 2023 by southen dollz
Amal who was my consultant at the Jacksonville NC Ulta was FABULOUS! I was going out of town an needed the works and she made my shopping there so easy. The recommendations she made were perfect for my trip. Amal is knowledgeable and a beautiful spirit.
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September 2023 by Heather Poss
I came into the salon to see Estelle. She was amazing! She took my hair from brassy, orange and as dry as straw to beautifully blended, ashy high and low lights. She did an absolutely fantastic job and I will certainly be back to see her. I also saw the Clinique rep who shade matched me and recommended some products based on my needs and preferences. Best Ulta location I have been to, hands down!
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August 2023 by Anna
Had an amazing experience. One of the workers there named Amal was so helpful and kind. She is hands down the best and most skilled help I’ve ever gotten for make up and skin care. Helped both me and my mom in such a sweet manner. Will be going specifically to this Ulta now because of this lovely woman and her amazing help.
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August 2023 by Randi Saenz
had the best experience with Amal!! she helped me not only find my shade in skin tint, but also helped me find skincare products to help with my acne. I walked out of ulta feeling amazing, I can’t wait to try what she recommended.
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August 2023 by DnD
People are always attentive although when you're with an employee and they tell you of the event and the great deals....but when you get to the register it isn't rang up right. I put back $150 of product because items were stocked wrong or they wouldn't honor the pricing. I'll still go to ULTA but I pay close attention at the register.
