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May 2025 by Isabella Rose
Still hasn't delivered my package that is coming from Las Vegas to Jacksonville but ithey kept on saying that it's out for delivery, they need to bring it to me today
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August 2024 by Yerr Siii
I recently visited my local US Post Office and had an excellent experience. The staff were friendly, knowledgeable, and incredibly efficient. Despite the busy time of day, the line moved quickly, and I was impressed with how smoothly everything ran. Ursula, in particular, was amazing and very patient. She took the time to answer my questions and ensured that my packages were properly handled and shipped. Ursula went above and beyond to assist me with my mailing needs, providing helpful suggestions and making sure I understood all my options. Her dedication to excellent customer service truly stood out.
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May 2024 by Joanna Saatkamp
Really lovely employees.
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March 2024 by Miranda Freeman
Workers were very rude and unhelpful. they told me they could not ship my package bc of batteries (which that law has changed!) and told me to check ups & FedEx. After driving all over town to discover that usps can in fact ship the package, I had to go to a third party facility to ship and pay an extra fee, all because the employees here were not up to date on the laws & refused to help.
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December 2023 by Gricelda Mireles
Closed during advertised business hours
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December 2023 by David Krostyne
JUST GOT A PACKAGE AGAIN FROM OUR CARRIER AND AGAIN PUT OUTSIDE THE SCREEN IN PORCH. THE DOOR WAS TO THE PORCH WAS NOT LOCKED. AS A MATTER OF FACT YOU COULD EVEN SEE THE DOOR PARTIAL OPEN. YET THE MAIL CARRIER WHO DELIVERED IT AT 146 DEC 7 2023 DID NOT CARE HOW IT WAS HANDLED BECAUSE IT WASNT HIS. AND DURING THE SEASON WHEN ALOT OF PACKAGES ARE STOLEN LUCKILY OURS DIDN'T AND I WAS HOME. THIS CARRIER NEEDS TO BE DEALT WITH
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December 2023 by Lily
I like this location because it’s not as busy as the one downtown. Linda was so helpful and kind. I 100% recommend this place.
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October 2023 by A M
Returned item bought online. Line was quick and painless!
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July 2023 by Alexander de la Paz
Come here all the time. It’s a small town that’s getting bigger. The carriers are great folks. They’re very respectful and I’ve seen them do lots of things for us in the neighborhood. This post office is underrated, they have a decent selection of packaging materials right there when you walk in. Shipping tape, envelopes, boxes, even a selection of all types of greeting cards. You can just go there and send your mom a card, or your freind a get well card, all from the same place. It’s a small, but very effective organization. I’m very appreciative of their work. Great job.
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July 2023 by Madeleine Miller
Absolutely atrocious. Id rather drive 20 mins to swansboro usps. First of all they have no air inside as it’s 90° outside & everyone’s packed inside this cubicle of a space. Secondly, the workers are extremely rude to the customers and will turn around and walk away from the counter even if someone’s waiting. Lastly, they are obviously careless with your packages. I was in there for about 10 mins and in front of customers they turned around and just chucked the package back. This office needs serious work.
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July 2023 by Radcliff Humphrey
I gave one star because my entire experience with USPS has been terrible. There are a few major failure points in their procedures that needs to be addressed.I shipped a package from the Goin Postal off Western Blvd via USPS to Texas. Apparently when shipping with USPS from Goin Postal there is a convoluted hand of process from Goin Postal, to a third party distributor, and then USPS. If anything happens between your drop off and arrival to the USPS facility in Fayetteville then you are just sore outa luck.In my case a high valued electronic device was dropped off to Goin Postal for shipping to Texas about a month ago. Tracking from USPS still reports that the only action I have taken was creating a shipping label but nothing has been dropped off yet. USPS states that they cannot reimburse me for the value of the lost package because there is no proof that I have shipped anything according to their systems. I then called Goin Postal and asked for any proof that I had made a transaction was was told that there simply isn't. All and all I'm out about 1000$ in loss of belongings and shipping costs. Not to mention the customer I sold to was left hanging for about two weeks before I had to ship another device to them because of my failed shipping adventure.The USPS has advised me to drop off directly to one of their post offices as oppose to using Goin Postal.Goin Postal said USPS is bad at updating tracking and I should be leery about using them.My advice... get proof of reception and responsibility at every turn for high value items no matter who you ship with.Side note 1: If you do pay for tracking but USPS fails to scan the reception of your item there is nothing you can do via their automated systems with a tracking number. The entire automated system will tell you no actions can be taken because they haven't received a package.Side note 2: I asked if anything would be different if I had purchased package insurance. I was told since there is no evidence of reception by USPS then there would be nothing to reimburse because I have no proof.Side note 3: The automated system well drive you through a wall so I recommend simply calling the post office. If you are determined and aggravated enough someone will answer the automated system eventually if you attempt to navigate it and constantly say "representative".UPDATE**It has been another two weeks since this posted originally. In that time I have requested a lost package search, and a refund. The lost package search is "ongoing" and the refund for the 150 dollar postage bill was denied.Why was the postage refund denied it is the LEAST a company could do after losing a $1000 item.
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April 2023 by Alex Flores
Great place to get your devices fixed! Highly recommend Lucas!!
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January 2023 by Alexandria Garcia
The old white lady needs to be fired. I don’t know why she thinks getting in my husbands face and talking over him was a good idea..nor do I understand the blatant disrespect that occurred when we asked for help tracking a package.
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September 2022 by KENNETH MOODY
This is the closest post office to my home, so I come here a lot. The ladies that usually work here at the counter are always friendly and helpful. Never have any problems here. This is a satellite post so some more complicated issues have to be referred to the main post office. The only problem is that the lobby is so small and on occasion the line can get pretty long, however the ladies at the counter are pretty efficient at moving the line along.
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August 2022 by William Cooper
Medication that was perishable (in a container with ice and appropriately marked) was shipped on 8/2/22 with "overnight priority" from the VA. The Jacksonville Post Office (USPS) did not deliver until 6 days later. The medication is hot, ice packs melted and therefore the medication is no good. I have the tracking number stating it was shipped overnight. I tried to call the USPS but I cannot reach a live person and now I have to wait again. POOR SERVICE!
