-
February 2024 by Guadalupe Robles
Sales man was good prompt as well as knowledgeable.
-
December 2023 by Suzanne Johnson
Ken was so patient with my raggedy iPhone 6. It was on its last leg and he got all my info transferred to my new phone while the old phone could not hold a charge. I appreciate him because he took care of exactly what I came in for. Thank you again Ken.
-
November 2023 by lewis crockett
They are nothing but amazing, respectful, professional… I can go on forever but long story short go there if you want amazing service
-
October 2023 by Thaina Azor
I highly recommend! Sara is truly the best there, she very nice, friendly and very helpful.
-
October 2023 by Lewis C.
Everything about that place; from the friendly customer service, to the smiles on their faces- - made me happy. 10/10 recommend this place to anyone who wants amazing Verizon service.
-
September 2023 by Already Winning BIg
I had great service here every time. And I got prepaid plan. Very helpful
-
September 2023 by Jim McDowell
This store is as crooked as it could possibly get. I went to this store in the past to purchase my daughter a phone. They told me my bill would be like $90 dollars and to wait 2 weeks for all the Promo's to clear. after they did my real bill was $250 dollars. they completely lied. I finally got my bill down after talking to customer service and got the bill down but not to the original $90. Well a few years went by and I needed to get myself a phone. I asked the manager to just be honest and I would be a happy customer. he started telling me about the 2 week bills and how they would be higher than normal be cause of connection and other trash fees. He put me with a young lady that gave me a promo for zero dollars for iphone12 that would give me the phone free. she said it would cost me around $200-250 in taxes when come back to pick up the phone. she showed me that my bill was going to be $153 a month after the two week clear up. Well the phone was there and I never got a call. I went in the next day to get my phone and another lady texted the original lady about the plan etc. She got a text back to not give me my phone and I could come back at 1pm and she would be there then. I refused to wait and so the lady there set me up on my phone and it turned out to only be $80 bucks for tax. the other lady unbeknown to me was figuring up the glass for the screen and the box and the cover but told me that all that was included when i bought the phone. total lie. I asked the girl what my bill was going to be and she kept trying to avoid the answer. After continuous questioning on the bill she showed me a number written down on a sticky note $204. Not the price I was told earlier. so I went home and called verizon on the 800 number and my real bill was $ 305 a month and I was paying for my phone because there was no promo on the iphone 12 at all. I also found out she put a warranty on all 4 of my phones that day. She was telling us we already had a warranty for all these years. stay away from yopp road Verizon
-
August 2023 by Jeseneia
My father visited the store on 8/22/23. He needed a new phone and to transfer his line to my bill. Mrs. Sara was so helpful during the entire transaction. I usually take care of everything for my dad because he is a senior citizen and has a hard time navigating the technology and cell phones. I recently moved and was nervous that my dad would not be able to get everything taken care of. Mrs. Sara saved the day and was extremely patient and kind while assisting my dad. She would also give me updates about the process. Now, my dad said he will not go anywhere else but to Mrs. Sara. Sara, if you are reading this, please know we truly appreciate you! Nowadays, exceptional customer service is rarely seen or given. Thank you for doing what you do best! We are so glad we transferred to VW and we are more grateful we had the opportunity to receive service from you. You’re one in a million!!
-
August 2023 by Autumn Westbrook
Ken is great! Very knowledgeable, has great stories while you wait & was great with our toddler! There were no awkward silences and he did his job well!
-
August 2023 by macie salas
If I could rate a zero I would .GO TO THE OTHER LOCATIONS ! Western & Lejeune blvd ARE AMAZING. My husband was greeted by rudeness and unprofessional conduct!!!! He then said he witnessed this older lady be extra rude to an older gentlemen . She was the only one in the store . Her and her co workers were both unknowledgeable and shouldn’t work in customer service. VERIZON have your other locations train this one. I have better service at BOJANGLES.
-
August 2023 by Barry Breymeyer
Sara did an awesome job made the process of upgrading phones a breeze a real professional. Love Verizon since 1996
-
July 2023 by Scott
I lost my phone and I was freaking out thinking that I lost everything on my phone. Kristina Cordero was able to bring everything back to my new phone. Great job Kristina
-
July 2023 by Amber Forloines
Sara is amazing! So kind and helpful! Very personable and knowledgeable. Quick to respond and help!
-
July 2023 by Dena Wanamaker
Genevieve was phenomenal! She was professional, understanding, and empathetic to my concerns. She was able to solve an issue with retrieving my emails with such patience and understanding. I owe her many thanks!
-
July 2023 by Anthony Johnson
amazing place to shop. great customer service friendly workers they dont make you feel like just another customer
