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October 2023 by Michael McMaster
This branch in Jamestown never has enough help on no day. SUB STANDARDS
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February 2023 by Ryan Baxley
Great experiences here with only one little mishap
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August 2022 by Buford Blankenship
Bank understaffed on going problem 2-3 cars in drive thru takes forever all the time great employees that work here just not enough of them
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May 2022 by Ron Broussard
5-13-22. 3:30 p.m. Lobby out of service. ATM out of $$$. Drive thru very slow. May need to change banks
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July 2021 by K A
Came to see a banker about options for saving and investing for my kid's college. Banker told me all they had were regular savings account. The banker seem sure of herself and didn't want to make any effort to look anything up so I drove a few miles to another branch. The banker there looked in her system and got on the phone with two different people until we found the ESA which is exactly what I needed. Will only be using this branch for deposits and withdrawals as the staff behind the counter are always nice and friendly.
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January 2019 by Pam L.
BB&T Fraud Event was not fraud after all. January 15, 2019 I saw a charge on my account and did not recognize it. I put a hold on my account on the phone. I went into my branch and spoke with my personal banker about it. 1. My first question was "where is this draft of $xxx going to?" If he had researched at that very point, we would have saved ourselves a lot of time and anguish. Instead, I spent 3 hours with him going over my last few statements. Then closing the account and opening another. All the while, this was a draft for a new car I had purchased with a loan from Allegacy Credit Union. Allegacy Credit Union was no where to be seen on the statement, but was readily available to my personal banker, via a phone call or email. 2. When BB&T supplied info to Allegacy Credit Union initially to set up the draft, they provided an old document that had old info from an old employer of mine. It was a direct deposit form and should have been a draft form of some type. Both are acceptable. Either way, delete the old information or white it out or whatever, but make the effort; if you are using an old document erase fields that do not directly apply to the new situation. 3. After setting up the new account, I was given a new temp debit card to use until my new card arrived. I left the bank, tried to use the card three hours later and was not able to use it. I walked into another BB&T and inquired. Apparently my personal banker did not make the transfer. We called him and he was at lunch. This matter could not be resolved instantly, and I was denied my funds until the next day. The next day was a holiday and as you may imagine, I needed gas and groceries. I had to use an emergency credit card that I am lucky to have BUT DO NOT LIKE USING! 4. I used the temporary debite card for a week or two. All of the sudden it did not work any more, ok I say to myself, lets activate the new card that was in an envelope and I had not yet opened. I opened the envelope, went to my online banking to activate, and it was already activated. Does this happen automatically? It is not supposed to. 5. I imagined my new checking account would be just like my old account. When I got home and read over the paper work, I noticed my personal banker had NOT opted for check protection overdraft serivces; which I have always had. 6. My personal banker became upset with me and was rude.That was the final straw. Follow up phone calls showed him trying to recover from this, but the damage was done and I was determined to end my 32 year relationship with BB&T.
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October 2017 by Ryan Truong
They are nice and professional. The bank is a big and strong company where can help you to get loan for your business. Would recomend it here and hope you not have to waste your time to visit other banks for loans ...