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February 2024 by Catherine Hester
I ended my business relationship with Metro that spanned nearly 10 years. Over treatment at this store. For a store that is empty with one employee next to a competitor you might want to be nice to those who need to upgrade. $20 off of regular price when on top you charge an upgrade free is not an incentive to keep your customers.So I walked out. Went next door to Spectrum and got a new phone because the current one was dying. No upgrade fees. I got to port my number out. So dear franchise owner: Have prices of the upgrade posted. Have an employee that cares about her job. She didn't even look up, greet me, or even get off her lazy butt to meet me out on the sales floor. I was greeted when I walked into the Spectrum store. With all smiles.They were not checked out. They cared about employment. They wanted to sell me something. When my mother needs a new phone guess what? She is going back to Verizon via Spectrum.When I go to work on Monday, I'm going to be talking about this. I will be singing Verizon vs T-Mobile. I will stress that if your rinky dink small prepaid phone store is poor quality, then the rest of T-Mobile will suck.
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January 2024 by Trina Campbell
Sandy is great at what she does. Been dealing with here for years!!
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January 2024 by Ashleigh Pittman
Great service
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December 2023 by Bryant Davis
Great service Everytime I'm here
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December 2023 by Steven Jennings
great girls that work there! So nice and clean and great prices
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August 2023 by Kenny Johnson
If they would leave their App ALONE and put it back the way it was they'd go back to being good again!! I have to physically go into the store to pay my bill now!!
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February 2023 by Blazin Dragon
The people at this location are nice but the actual product that Metro by Tmobile sells is horrible. I've bought a new phone, tablet, a big Bluetooth speaker and a set of earphones. The phone runs slow and takes awhile to load at points. The tablet acts like it was made 10 years ago even tho it's new. The earphones have no background noise canceling at all. Barely can hear the music and the Bluetooth speaker battery dies way to fast and the aux cable stop sending clear music thru it. Definitely do not recommend any product from them.
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February 2023 by karen novak
The least busy location and with the best customer service
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January 2023 by Spenser Clark
This location could've handled something better. Wife bought a new phone, had remorse, and was treated very rudely by the staff in attempting to return it 2 days later. They said their store policy is only to offer returns for new customers, and told her to call corporate. Corporate agreed they should accept the return but couldn't help. Wife asked for manager and they blew her off. My wife stood there for 1-2 hours with a baby and a toddler. They couldn't care less. Apparently the manager was in an important meeting for that entire duration.Completely disrespectful of a customer.
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January 2023 by Ahmad Beyah
Went to this store to upgarde and lisa helped me out a lot with the best deals and discount's
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November 2022 by Kathy Williams
This representative is amazing . I mean she is so diligent, kind and so patient. The manager Tiffany us exceptional and knows this business like the back of her hand. Best customer service ?.
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June 2022 by james johnson
I love this store . Very professional and extremly patient. The girl is a sweetheart there . Helped me save money on my bill and gave me lots of free itmes.
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March 2022 by Susan Kunder
Very helpful and friendly employees at this location!! I went in to have my daughter added to my line. We were having trouble switching over her sim card but the young man who assisted us went above and beyond!! My daughter walked out very happy! ?
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December 2021 by Sebastian Phifer
Awesome service, the young lady Maria was very helpful and friendly, we need more customer service just like in all areas of dealing with customers!!
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November 2021 by TB
The BEST staff!!So helpful and friendly!!!George was the nicest guy and extremely helpful!!Such a nice refreshing change from the Salisbury store! Don't go into the Salisbury store, they're absolutely horrible!!!Thank you to George and the nice lady at Metro Kannapolis.I hope you're both acknowledged!!!
