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August 2023 by Matthew
With all this ware house space and 5 cars in parking lot on a Saturday afternoon. Then we walked in the store, they have some nice things but nothing we wanted.
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August 2023 by Charlie Hartman
We worked with Jordan for finding the right rug for our home.....he was extremely professional, knowledgeable and customer focused which made the decision/process very easy. This store has lots of rugs....go and see Jordan!!
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April 2023 by Jenna Wilkinson
Staff is nice, however, we purchased 2 rugs along with the warranty. We were told the warranty would clean our rugs or replace them if they couldn't be cleaned. These were area rugs for our kitchen and living room. Since we have a senior dog and 2 small children we knew they would need to be cleaned. The staff knew where the rugs were going and said nothing about the fact that the rugs were were buying could NOT in fact be cleaned. It was no big deal when they told us they couldn't clean them because the warranty covers replacement. Well it's been MONTHS of trying to get our rugs replaced. Both the warranty company and the store are telling us they will replace the rugs but yet we have not yet gotten new rugs, or a store credit, or a refund of our warranty. The store blames the warranty company the warranty company blames the store and round and round we go. It's absolutely ridiculous that this is still unresolved. I won't shop here again specifically because I feel scammed out of my money and I won't recommended anyone else shop here. Surely a regional supervisor can resolve this issue but instead we just get told we need to call the warranty company for the 100th time or we need to call the store for the 100th time.Just wanted to update. It's now so more than 2 years later, April 2021, and we never did get a call back nor were our rugs replaced. Essentially we paid for a warranty and didn't get what we paid for. I will continue to tell my renters looking for new furniture and rugs to go elsewhere so they don't get scammed like we did. Very disappointed.Final update. It's now March 2023. We have never heard from anyone about our warranty. Obviously, we've given up. But we will continue to tell others to stay away.
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March 2023 by Anne Dorse
Very nice store. Lots of options on furniture, accessories & rugs. Good customer service.
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February 2023 by Jamie Shiver
BUYER BEWARE. If you order online from this store, YOU CANNOT RETURN IT. I am now stuck with a $700 table that didn't look right in my space because they will not take it back. Customer service says this is stated and highlighted on their website, but it isn't. Every page says "Easy Returns" at the top, and even when I go to the page the table is listed on, it says "returns within 7 days". Ridiculous. Emailed AND called customer service and they basically said oh well, too bad. Never shopping here again.
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January 2023 by Jim W
We visited and were able to pick out two rugs for our home. On our first visit we arrived 30 minutes prior to their closing time and the were nice enough to let us continue looking for a few minutes longer prior to asking us to leave. We came back another day and completed our search. Folks in the store are very helpful.
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December 2022 by Andy Schmandy
We were looking for rugs. They have an extensive collection here. This is Rug and Homes largest store. The selection of rugs at times can be overwhelming. They have a senior design consultant by the name of Matt jackson. He is great. Over 20 years of experience selling rugs. He is extremely knowledgeable about materials, methods of fabrication, color coordination, and designs. If you go there be sure to ask for Matt Jackson.
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September 2022 by Reena Patel
Excellent experience with Sonny and his team. They gave us their undivided attention and we’re very patient while we decided on multiple rugs. I would highly recommend this store and will be back
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September 2022 by Cooper Grove
Large variety of rugs, the staff is courteous and knowledgeable about what sizes and types work best with pets and such. Our sales rep, Sonny, was a humongous help on our search, very patient and understanding.
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August 2022 by Erika Kalanish
So many beautiful things for your home, you never know what you’ll find! I went to browse and left with rugs, lamps, and a club chair. The staff couldn’t be nicer. Sonny was a huge help to me out of the floor- attentive, friendly, pleasure to work with. Brian took care of all of my needs at the front desk, in person and on the phone, and he’s a real treat too. Marcus helped load and unload my vehicle, and was very careful and courteous. All in all, my experience was fantastic and I will definitely be back!
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August 2022 by Doris Cavallone
Spent the last two days with Sonny finding the perfect area rugs. He was so helpful and knowledgeable about all the many carpets Rug and Home has to offer. I truly appreciate his patience with me since I was so indecisive. Thanks so much Sonny! I’ll be sure to visit you again shortly.
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August 2022 by Chirag Patel
Huge selection and very good prices. Was pleasantly surprised.Sonny Burgess helped us and was very helpful and attentive. Truly an enjoyable experience for someone like me who hates going to the store.
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July 2022 by Erin Allen
Rug and Home Kannapolis is the best place to go for rugs and unique furniture. I accompanied my daughter to look at rugs for several rooms, and Sonny was so helpful we ended up buying four and will go back for stair runners when measurements are taken. The selection is amazing and the prices are reasonable. I’ve bought many great items over the years from R&H, including rugs, lamps, tables, and an occasional chair, and they’ve all been quality items.
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July 2022 by Walter Johnson
My wife and I walked in for an area rug. Sonnie, our sales rep was very courteous and patient. I highly recommend going in to see Sonnie for all of your rug purchases! I would also like to thankCorey for helping us take down all the rugs we requested. Sonny told us it was his first day but he seemed to have been there for years because of how knowledgeable he was at explaining all of the rugs and features. Thanks Sonnie and Corey!
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July 2022 by Tyrone Judge
Sonny, was excellent to work with. We were able to find a cabinet for our den that was much better than what we’ve been looking at in other stores. The price was equivalent to the others, but the quality was much much better. We plan to get a leather reclining couch after we replace the floor in the den. You bet we’ll look-up our new friend Sonny when we are ready.
