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March 2024 by Sis T
Staff was awesome… Showers were not so much that.
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February 2024 by Onteria Darring
Worst pilot ive been too the showers are white disgusting and outdated. They give you a pole with a shower number. Very tight trying to get to the fuel stations. It smells like human waste everywhere it made my stomach hurt. I went to the other pilot down the street way better updated and clean NO SMELL. I am not a dirty truck driver so I will not take showers no where dirty I’d rather boil hot water in my truck and wash that way before I use a dirty bathroom
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February 2024 by Mario Kar
An wait for a shower.
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January 2024 by yuri bellys
By far the worst pilot I've ever seen, needs a serious updates , especially BATHROOMS! Very old , very dirty and just disgustingThe only reason for 1 star is their staff, staff were great ?Otherwise it would be 0 stars
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January 2024 by Miscia Johnson
This can’t be a Pilot.. it’s just can’t be. They seriously need to update the showers.
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December 2023 by Oleg Petruniv
Second pilot in this area. He says you can’t print documents, they don’t have an email. It's like no email. Terrible service. I really need to wait for my documents; I can’t travel without them. But everything is just hard for them; they are lazy and don’t want to work. Horror I did not expect such service and attitude from Pilot.
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December 2023 by Charles Duplessis
This has to be the worse pilot I have been to. So to my understanding the showers are supposed to be ready and available unless there is plumbing issues. Not the case at this location. They had employees there up to 10pm and no clean shower rooms. So they shut them down until the day shift comes in the next day. I was so irritated with the staff I didn't even argue with them. They gladly take your money but expect you to accept what they deem acceptable under their circumstances... the guy working the night shift reeked with marijuana, eyes blood shot red. Never stopping there again.
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December 2023 by S Kangari
11-16-2023.This day at 8:40 am, I reserved a shower in side the store. Wrote my name and phone number on the clip board as required and waited for an available shower. There was one guest ahead of me. He was given a shower key. I was next in line. When the cleaning lady of the hour came out with the key for the next guest, she skipped me and handed the key to her own kind even though I was in line ahead of the guest. I complained to the male cashier and requested I get my shower back. They reteraly discriminated me in my sight. Management can review their footage to see it happening. I wasted my 40 minutes waiting for a shower.After walking out, the lady came back out with a key, I turned it down, and the male cashier told her I took my shower back because they skipped me. Is this how this lady treats other people who don't look like her, or was this a one-time coincidence?
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December 2023 by John B
I stopped earlier today to get fuel and coffee. Got my fuel , 175 gallons, walked inside to get coffee and there was a young lady that worked there I don't know who or what put her in a bad mood but I found out real quick because I just asked a simple question, do y'all have any more hazelnut creamer. She told another young lady that she needed to come deal with this cause she wasn't having it. I got my fuel receipt and went to another truck stop and got creamer.
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October 2023 by Michael Spofford
Pilot is already the slackest of the major truck stops in my opinion. But this one is definitely bottom of the barrel! Nowhere to wait while you stand around for the shower, which by the way they closed 3 of them and are turning away drivers saying come back in the morning we are done for the night. I have seen 4 staff "working" and they have plenty of time to stand around and complain and take their smoke breaks.
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October 2023 by Alexander Ugolnikov
3 showers needs to be cleaned, I'm first in line waiting 1 hour 15 min for the shower, still waiting.... for the showers to be cleaned up
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August 2023 by James Gambriell
These employees are idiots!! They don’t comprehend simple math, they don’t know their sales tax rate and have zero critical thinking skills. Attached is my receipt. It’s supposed to be but one get one free on Mtn Dew today. Granted all of the other discounts create confusion. And maybe those should be able to be stacked. BUT….they do allow it. So in the end, I was overcharged by a dollar which wasn’t worth my time trying to explain to dumber than rocks employees.One employee tried to tell me that a product that sells for $2.59 would be $3.83 after tax.I said no it wouldn’t be. Sales tax is around 10%. She said well NC sales tax is high. That’s when I gave up. I’ll NEVER go to this Pilot again. And didn’t order from Arby’s because of this.What should’ve happened in reality…2 mtn dews should’ve been the price of 1. ($2.59). Than take off my military discount ($.22) and the other discount Pilot offered 15% ($.39) making the pretax subtotal $1.98.I just looked up the sales tax for this location and it’s 6.5%. So that would’ve been $.13 making my total $2.11. For 2 Mountain Dews.Don’t buy anything from this Pilot. They will ROB you!!!
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August 2023 by N. R.
This place is awesome. A must stop for any family or trucker on 95
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August 2023 by Angel Velez
Had me waiting 45 minutes for shower when none where use 1st they told me there where a long list n wait when I sing the sheet I was the only one 40 minutes until my wait a employee walks in ask me if I was waiting for shower told him yes it took 5 minutes to get it ready .I guess the 2 ladies at the front just joking couldn't clean one even there were no costumer in 23 years driving this is a first even I love pilot truckstop today was a bad experience.this was at pilot in Kenly NC
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July 2023 by Jason Ramos
Thanks God I didn’t pay for a shower. They need an upgrade. Because this is ridiculous. Showers looking like a mom and pops truck stop. Filthy. Shower is small floor is slippery no grab bars. Floor is nasty had to walk with towel. Definitely will go somewhere else