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September 2023 by Shawn Hill
I'm not quite sure how to give a proper rating yet. I've only had an initial consult & x-rays in one day. Then I had to have two small cavities filled. I haven't had cavities in years. Then I had to come back for mapping the gaps between my teeth and gums and I was supposed to get my teeth cleaned. That didn't happen after I was diagnosed with stage 3-4 periodontal disease. That's going to cost over $1000 that I have to pay up front with insurance. Then I have to come back every 3-4 months and pay $130+ for periodontal maintenance. I was told that my previous hygienist didn't clean my teeth properly. I always went every 6 months for cleanings. I'm going to have to speak with my previous dentist before I do anything. Then I'll have to decide about a proper rating
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August 2023 by Emilio Suri López
the doctors are very professional, but the management team is very unprofessional, they don't care about the patient, they canceled my appointment and didn't call me to let me know. They rescheduled my appointment a second time and the doctor had no idea what I needed so he couldn't see me.
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July 2023 by Shelley Olson
The worst. Like going to a bad mechanic for an oil change that then finds 2,000 worth of issues with your car. Please go to a local independent dentist. Both my husband and I were told we needed thousands in work from aspen 2 years ago. We have been going to a local dentist and none of the problems aspen told us we had ever materialized. Please look for your dental care anywhere else. Just in it for as much cash as they can get.
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June 2023 by Steve Allen
I wasn't too thrilled at all.I had come in hoping to get a filling replaced but had found out that they were short staffed and after waiting for a half an hour past my appointment I decided to leave as yey would be closing up soon and still had to work on me.Any of you are short staffed you would think they wouldn't over book themselves.I wasted an hour and a half of drive time for nothing..Guess I'll be racking my tongue against that tooth for another month.
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June 2023 by AL Adriano
This is the worse Aspen Dental I’ve ever encountered. They couldn’t schedule an appointment to remove my brackets, mind you I’m already done with my treatment 3 months ago and still couldn’t find a schedule? Once I’m done with them i will never go back with them. They treat patients so bad, please look somewhere else who actually cares for putting their patients first.
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May 2023 by Susan C.
Wow. It's no wonder why your rating is a 1!!! Every time i call the Kernersville office the receptionist never picks up the phone on a ring and every time this woman answers the phone she places you on hold immediately. Then when you actually get back on the phone, she seems confused about scheduling an appointment wasting time as if people don't work. This woman is the front point of contact and every time has poor customer service. I took time off work for a check up one day, went into the office and the computers where down. Ok so things happen unexpectedly . Well, 3 weeks later, i finally get a call (mind you i left messages prior to this with no call back) she calls and leaves a voicemail to schedule an appointment. So i leave about 3 more messages telling her the importance of asking for a particular date as i don't have the time to take off work and if she calls me back to leave a message to let me know if this date is available. No call back. Once again this constant phone tag with an incompetent "receptionist" should be fired.
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May 2023 by Sharon Dyer
This location is completely unprofessional. They have cancelled my appointment numerous times for being overbooked. State the sent confirmation text and calls and never received them. They need a new scheduler as well as better costumer service. The representative got mad at me for expressing the need to not have my appointment rescheduled like it is more of an inconvenience for her then myself. Don’t waste your time here.
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April 2023 by Hazel Huntley
The staff at Aspen Dental are professional in every way. From the moment I entered the door they were very thorough, patient and organized. The nurses and Dentist Koh made me feel that they care about my dental care as much as I care. Their concern is evident in their work performance. I have never experienced such a pleasant visit in a dental office until I went to Aspen Dental. When my visit was over I was extremely happy with the service. And may I add, they worked out a very comfortable and affordable plan that covered all my expense. At Aspen Dental I received the very best of service at the very best reasonable price. It has been a life changing experience. I'm looking forward to my new smile.
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April 2023 by hailey mize (beautybandit03)
Aspen dental was a very positive and informative experience! I had Celia who was patient and polite, I hadn’t been to the dentist in several months and she was totally understanding and wanted to help. DR. Koh was also very polite and helpful, my time with her was short but informative.
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April 2023 by Kaitlyn Dunagan
If I could give a 0, I would. Dental care is supposed to be about helping people and Aspen Dental seems to never have a dentist on staff that can actually help people who come in and it seems to focus only on how much money they can get. The first time my husband tried to get in, it seemed it was not worth the dentist's time to extract an unhealthy tooth. They eventually did squeeze him in (because he had to advocate for himself) and after the appointment they said they would follow up with him and never did, so he was the one who had to call them back and now he has an abscessed tooth. They told my spouse that they could not see him for an appointment for an extraction until next Friday, which we understood. However, they provided no assistance or resources even knowing he had an abscessed tooth (which is pretty serious). Please avoid spending your money here if you need actual care.
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April 2023 by C R
Kernersville .Wonderful experience from start to finish !!! Began , once I contacted the office for a dental emergency. The receptionist Olivia scheduled my appointment and answered my questions with kindness .Rebecca completed X-rays, provided support , gentle manner and comfort the entire time .The dentist ?Dr. Sehie Koh is amazing !!!! She’s trustworthy , compassionate and excellent .She’s my dentist from now on:)The entire team worked together :)Thank you ❤️
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April 2023 by Trinidad Avila Pinedo
Thanks to the doctor,manager and all the staff! I had a great experience at your office. Highly recommend Aspen Dental in Kernersville.
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March 2023 by Judy H.
It is a scam!!!! Went to have my teeth cleaned, they did everything but. They do not do cleaning on the first appointment, no one told me that! I left before they finished poking my gums and needless to say not very happy. Will not be going back ever!!
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February 2023 by Rhonda Rogers
Was a great first visit! They are even getting me a temporary partial in 3 days before moving out of state. I will definitely continue my treatment with them as they have locations everywhere.
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February 2023 by Megan Boyd
Dr Koh is amazing! As a woman, I’m very insecure about my teeth and appearance. I was about to cry telling her how embarrassed I was that my filling fell out on my front tooth. She immediately put my mind at ease. She spoke of her personal experience and why she wanted to become a dentist and it really made me feel so much better. I never felt judged or put down which is different for me bc of past experiences at other dentist offices.Dr Koh created a treatment plan for me that I know will make me feel more confident and less insecure about my teeth. She took her time, explained things to me so I could understand without condescension and offered several options to fit within my budget.The hygienist was friendly and very nice too. The office manager helped me get everything paid for so I wouldn’t have to worry about the day of my treatment. It did take about 30 mins to talk to the office manager but I didn’t mind the wait because I know the staff doesn’t rush the patients and does whatever they can to help them afford treatment. I never felt rushed and was able to get everything taken care of for my future treatment. They found a day and time that worked best with my busy schedule and not too far away so I won’t have to wait so long.I’m so thankful to have found Dr Koh because she is honestly the best dentist I’ve ever been to and I’m looking forward to future visits.
