-
February 2024 by dawson chavarria
Absolutely worst place took an hour to buy a phone that was already bought online and just had to "pick up"
-
January 2024 by Royal and Christina Grantham
The AT&T location in Kernersville ALWAYS provides excellent customer service. This past Sunday was no different. We arrived there 30 minutes before closing, and they took us. They didn’t just give me what I wanted because I asked for it, they analyzed everything before rendering their recommendations. I’m happy with the overall experience. I recommend anyone who can visit Kerri and her team. They maintain the utmost professionalism and pay great attention to detail. Thank you guys for all that you do!
-
January 2024 by Sg Atkins
Elijah at AT&T in Kernersville NC was patient with excellent customer service ?! Thanks for the experience, Elijah!
-
December 2023 by Jordan Smith
This store is great - great staff and very helpful. Unfortunately ATT corporate are abysmal. I recommend this store, but suggest you don’t go with ATT
-
August 2023 by Smith’s Lawn Care & Clearing
Carrie the store manager is phenomenal. She made our whole experience so easy and pleasant. She is so knowledgeable and helpful and accommodating. It was a lengthy time at the store to set everything up for our business with multiple devices and lines and through the entire process Carrie made us feel so welcome and prioritized. I can’t recommend this location enough. A great business helping other businesses. We will be recommending this store to everyone in the area.
-
September 2022 by jon reid
Not happy with how these guys just raised my bill and upgraded us to a plan we was not aware of and did not sign up for, and instead of fixing our bill this month they want me to pay almost $200 extra and they will credit me next month, what kind of sense does that make ? Not a happy camper. Im willing to remove this review if we can get something worked out but untill then it’s gonna stay right here.
-
July 2022 by Mikelle Hall
Holden is amazing! He answered all of our questions and even helped make sure I did not lose any precious voicemails from my sweet mom who passed away. Even got me situated on certain apps that I had an issue with getting back in. Recommend him and AT&T to everyone!
-
March 2022 by Gail Lawson
I had the best experience at att! No wait ,phone was in stock and Caleb at the Kernersville store was one of the best
-
March 2022 by susan sink
No words can express how much I appreciated the great customer care I received at this store. Karmen, the manager made a very bad experience from another store, where they would not even talk to me about it, end so well. Everyone at this store was kind and caring. Karmen and his associates took the time to listen and took care of a very difficult situation. I would go back to this store without hesitation. Thank you so much!
-
March 2022 by Sandra Smith
I went to stores in Greensboro and received no help with my phone problems. I called AT&T with a little more help & they send me a new phone. I was headed to Kernersville, so thought I would try their store. Went 2 times to this store and could not believe the wonderful service I received. They were so friendly, helpful, and knowledgeable. I recommend anyone in this area go to AT&T store in Kernersville if you need help.
-
February 2022 by Melissa Jackson
We have all had bad experiences with Phone/Entertainment companies. However, at this AT&T store there are no bad experiences. Both Caleb and Karmen are super helpful and kind. Willing to take the extra step to help out their customers. We greatly appreciate them for all their hard work and going the extra step.
-
February 2022 by Heather Dotson
Holden was great! Very patient and personable. He had us out the door with 3 new phones all switched over and ready to use in about an hour. Very knowledgeable and offered suggestions for features that fit our use.
-
February 2022 by Eric Asbury
First time in the Kernersville store. Talked to a rep on the phone, he was nice and helpful. In store, the other associates were really helpful and attentive. The store was empty, so I was helped immediately. Everything went smoothly, I got what I came in for. I've been with AT&T for years and the only issue I have is the price of things.. they are better than most, I would say their main competition is Verizon, which I've had also. Not to take away from AT&T but Verizons service is better. To me, I don't see how you can charge as much or more than Verizon when your service isn't as good. Still love AT&T though.
-
December 2021 by Riku
To put it plainly this store is fantastic with customer service. Very pleasant employees. The manager Holden customized a plan to fit my needs. You don’t get that at all stores. I will definitely be doing more business with them when the time comes.
-
December 2021 by Colleen Grotsky
Can't say enough about the customer-centered friendly competent service we have received on our 3 visits to this store.
