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November 2023 by Gene Melton
Scott did a great job of keeping me informed of the progress of my service. Service tech repaired the issue and I didn’t even know he took anything apart. That is the way it should be done.
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October 2023 by Natoshia Ferguson
Shouting with appreciation to Bryant and Crossroad Ford Crew for the wonderful experience while purchasing our new vehicle. You guys were astounding. You all worked quickly and was upfront with us. Hassle free purchase and that's what made our day! Thanks a billion. And we definitely will be back for future purchases.
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October 2023 by Robert Poerio
The service department here is top notch! I showed up late in the afternoon one day with a problem with my truck. Not only did they fit me in immediately, but they resolved the problem quickly and had me back on the road! The service manager and the main diesel mechanic went above and beyond to help me. I will continue to go here for any service my truck needs. Highly recommended!
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September 2023 by Keith Penner
Excellent team! Test drove a car becauseI was interested in a used model at a sister dealership in Apex. No guilt, no pressure. When I called a week later to purchase a new vehicle instead, everything except signatures was arranged prior to my arrival. Easy and up-front. Can’t wait to go back and buy a Bronco!!2 weeks update: Dealership has kept in touch, checking in. I LOVE the Mach E! Amazing car for around town and longer trips. Smooth, quick, and fun to drive.
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September 2023 by Linwood Scott
I was in Kernersville last Friday afternoon on the way to my sons XC meet. I had a tire losing air and pulled into Crossroads Ford in Kernersville. Scott Munn, service advisor, got my Expedition in the shop and got me back on the road quickly. He didn’t have a new tire to match to my set, so he put my spare on and secured my flat tire rim at no cost. I was not expecting the work done for free but it was greatly appreciated. Great job!! THANKS AGAIN!!
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September 2023 by Jessica Mason
SERVICE DEPARTMENT...Efficient not rushed. Knowledgable not pushy. Every employee was friendly & helpful to customers & to each other. Nice teamwork. Clean, comfortable waiting area. Held off reviewing after several visits just to make sure this experience wasn’t a one time thing. It’s not. They are solid all around.
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August 2023 by Wanda Kellyman
I was impressed by the car. It has everything I wanted, and I did not mind the price with a trade in. The car payments were high and I will definitely need to budget better on my end, but this is why maintaining your credit score is so important. I give the product 5 stars.The salesman was courteous and offered us drinks and so on. The process was lengthy and I had a class at 1 PM, which I voiced several times and there was acknowledgement, but not real concern. However, I did leave with minutes to spare, and I got to my class on time. I did not have time to prepare for class, so my recommendation is to visit this car lot on an open day.Overall, I give a score of 4 because I love the car and the people were kind. I marked down because I had to constantly say over and over, I have class and need to come back later. If I was not close to home, I would have left. I should mention that everything in this process was explained in detail and we were able to ask questions and get answers.
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August 2023 by Suzanne Perry
We were traveling to Pinnacle NC pulling our 5th wheel camper when a part on our engine failed. Crossroads Ford was the closest dealership to our location. What a blessing! Tyler the Service Advisor and Zack the Shop Foreman put their heads together and found a solution for us. Zack had us fixed and back on the road within an hour’s time! Not one person we encountered with our ordeal ever said “sorry we can’t help you”. Can do attitude and above and beyond our wildest expectations will bring us back to this dealership in the future. Thank you Crossroads Ford service!
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July 2023 by william gearhart
The Ford Service team did a great job taking great care of my Roush 150. Always courteous and professional. I like that they have weekend oil change availability for those of us that work during the week. Thanks again!
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July 2023 by Steve M
My service advisor Scott was great at keeping in contact with me. If there was a question I had that needed to be asked from the mechanic working on my car he would get it for me. The cost to repair my car was cheaper at this Ford dealer than anywhere else, plus they had a faster turnaround time. I have nothing but good things to Say about my advisor Scott and Crossroads Ford.
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July 2023 by George Schultz
Second vehicle in our fleet to need a transmission replacement. This one has less than 100,000 miles on it; 2.5 years old. We have an estimate of nearly $8000 to replace. Contacted Ford Corp for assistance. They (Ford Corp) are still waiting on the paperwork from the dealership to see if they can help with covering some of it under warranty. First vehicle had the same problem about 2.5 years in. The other 2 vehicles are also Fords. Not happy with the poor performance of the Transit Connects. We should not have to pay 33% of the purchase price of the vehicle half way through our loan terms. Do NOT recommend Ford Transit Connects.
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June 2023 by Tammy Roles
The dealership offers a service to come pick up your vehicle for maintenance and return it to you. There are also auto services they can do at your home. I think this is a fantastic option to offer customers. They were prompt and on time. So easy and so convenient! Thank you for offering such great customer service! It is truly appreciated!
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June 2023 by George Webb
This was the second service visit, 10,000 service oil change. I purchased this New Ford Bronco sport at this dealership and wanted to get a couple items checked during this regular service visit. The phone charger pad wasn’t working and the navigation screen was vibrating loudly when driving. I was told they were short handed and I would have to make another appointment. However on leaving no assistance was offered or appointment time given.
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May 2023 by T S
Went in to get some open recalls on my vehicle serviced, I spoke with R.C. who set up a date and explained the process, he was very helpful. The guy in the front office was nice as well, he directed me to the service dept.
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April 2023 by Kelsey B.
Service department is terrible. They lack communication, and customer service skills. They've had my car for 4 weeks now, and I still don't have it back. The manager of the service department is also no help in resolving issues, and instead places the blame on others.
