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July 2023 by Eugene Blount
My wife and I have been banking with this bank for years. We were glad to see the same friendly faces when the bank changed from SunTrust to First Horizon. The 5-Star customer service we have always received from Ashley Snead, Universal Banker and David Baker, Insurance and Annuities has been exceptional. To illustrate, Ashley made wiring money to our clients an easy process. Moreover, when I needed a new ATM card David made me one right on the spot at the branch. Everyone is always so helpful and friendly making you want to visit the bank. I know it is no easy task to operate a bank. However, you would never know of all the hard work being done in the background because the bank is run flawlessly. The Operations Manager Renee Payton is a superb manager. Her leadership focuses on taking care of her Staff, making her Customer’s experience excellent, and helping her Staff together with her Customers on their banking journey. I give them 5-Stars!
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December 2022 by Renee Knight
Absolutely had the best experience opening a business account today. Larissa is amazing!Best customer service we’ve had in a long time!
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October 2022 by Marshall Clark
Terrible bank
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May 2021 by A J
Capital bank was better
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April 2021 by Joey Redmon-Ride Like a Pro-Nc
I wasn’t that pleased when Suntrust changed over to First Horizon but we got through it.The weekend they changed over was a nightmare.Still, First Horizon has some improvements that need to be made.Now, that it’s over, let me praise staff member Ashley Sneed. She was there before the switch and she was a valued member then. Now, it’s even more a pleasure to still have her there in Kernersville.Ashley has always been so pleasant and professional in the past, but most recently she assisted me with a small loan.She handled the paperwork for me after I was approved and answered any questions I might of had.She appears to wear many “hats” and is an asset and valued employee.Thank you so much Ashley.Also, to Rebecca in Tennessee who also help me so much on my last financial need.JD
