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February 2024 by Alexis Allen
Came here last minute for an inspection, they failed me because of water behind headlight and told me it would be $1500 to fix. Decided to go elsewhere and they said you can pass an inspection as long as it isn’t standing water. So the new place I went got the water out and passed it and were much more personable. Don’t waste your time coming here
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January 2024 by Meredith Parsons
This is in behalf of my husband who has Never written a review. He was compelled to write one for Genuine Car Care Center. They fixed our truck which we thought was unfixable. They took the time to find a second hand management box to save us money.They went above and beyond to take care of our truck which we felt was destined to the scrap yard.We would highly recommend them to anyone and everyone in The Triad. Genuine Car Care is the best auto repair shop in the Greensboro Area!!
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December 2023 by Lisa S.
PSA- DO NOT ALLOW YOUR ELDERLY LOVED ONE TO GO HERE!!!My husband and I were customers of this place for years until we had a really bad experience. We left but my MIL continued to have her car serviced there. Last Monday she took her car in for what she thought was an oil leak. Long story short, she was told her car needed $3900.00 worth of work to pass inspection and her to be able to drive it. She is 80 years old and only understood it will cost $3900.00 to continue to drive. (She does not have the capacity to understand details or make large financial decisions). The car does not book for $3900.00. GCC sent her an email with service recommendations that she didn't even know how to view completely. They talked to her on the phone and she verbally agreed to their service recommendations (which again was undefined and confusing to her). My attorney suggested I go to the business, explain the situation and seek some concession on cost to resolve this amicably. I went to the location on Friday after learning what was happening, explained the situation and was told they would get back with me. The manager called later that day and said he would discount the invoice approximately $300.00. I told him this is unacceptable, explained my MIL's confusion and inability to understand and asked that he remove the parts markup and some of the labor to help mitigate the cost. I offered him $2500.00. He refused. He called me back on Monday and reduced the cost to $3350.00. At this point my MIL is super confused, crying because she feels like her car is gone forever and doesn't understand what she committed to. At the end of the day, we ended up paying the $3350 under protest to relieve her anxiety and get her car back. In reviewing the invoice the labor charges were over $2000.00. They could have done what was right, agreed to the $2500.00 offered and still made money. If I could rate them no stars I would. This place is the perfect example of a business that takes advantage of the elderly. Don't let your loved one be their next victim.
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October 2023 by Lauren Gallagher
These guys are awesome - we just stopped over on our way back home due to a mishap on the highway. They got us right in to look at our CRV and were the most friendly, helpful and honest team to help us in this situation! Would definitely recommend to anyone in the area!
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October 2023 by Daniah
Single lady here! I’m so happy a friend recommended these guys! Randy has been so honest and helpful. I feel safe going there for my car care. They don’t try and upsell me and make sure I’m taken care of. Highly recommend! Thanks guys!
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October 2023 by Jarrett Brown
I have been to them twice now and they always take care of me and my truck. They offer financing for those situations you end up hearing the problem was worse than you expected! Would highly recommend
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August 2023 by Ed Widman
I enjoy having these folks service my vehicles. They communicate clearly, work efficiently and there is no pressure.They provide a welcome alternative to the dealership experience.
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July 2023 by Lynn
Great business to get your vehicle inspected. I was so pleased to get a complimentary car wash too. I would highly recommend them.Service: Vehicle safety inspection
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June 2023 by Steve Hare
These guys are great. They have been working on my vehicles for many years. Recently, I tried to have the local Ford dealership assist me in repairing my airconditiong sysyem and factory stereo issues on my 2013 F150. For some reason, they referred me to Genuine to make the factory repair. I'm glad they did. They took the time to diagnose the problem, contact Ford directly to locate the solution and solved the issue I had. It did take a couple of visits. However, they went above and beyond in getting the truck up and running. I appreciated Ford referring the service work out to Genuine.
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May 2023 by Sin Eater
let me tell you that the first place I took my tire to said they could not repair it and wanted to charge me $300 for a tire replacement . so I took my car to genuine and they looked at my tire and said it was a close call but very fixable. they had me in and out within an hour of their very busy day. they also had a waiting area with desks, so I could use my laptop and I didn't miss out on any of my work.. these guys were professional , knowledgeable and very outstanding. I talked to them about doing a repair on my pickup truck and they told me how to test out which problem it may have on my own, then told me that either problem it could have they could fix. I'll be scheduling with them for all of my vehicle repair and maintenance .Service: Tires
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May 2023 by Marianne Hudgens
The service at this location was excellent! They got us in on a Friday afternoon when we were traveling. They got us on the road again. This team of people were awesomeServices: Electrical repair
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May 2023 by Michael Johnson
I trust these guys over the other big name tire places in kernersville .This place was honest about being able to repair my tire instead of trying to make a big sale.Service: Tires
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March 2023 by Chuck S.
Over all service was good and fast and nice folks, that being said they called me because a 3rd brake light bulb was out and would i like it changed? i said yes thank very much, got the bill in which the bulb was #1.18 no problem but the labor $ 43.20 for 3 mins of work , I called next morning and asked about it hoping to get a little shaved off this because that's ridiculous! But they wouldn't come off it, so I will not return. I would recommend prices up front.
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March 2023 by Mike Levinson
I was having issues with one tire and needed to have it checked. Genuine Car Care was recommended by a neighbor on Nextdoor so I read there reviews and made an appointment. They contacted me by phone (like the personal touch) to discuss my service and confirm an appointment. My car was taken right in when I arrived and the tire repaired. The folks there were friendly and knowledgeable. They solved my problem and didn't try to sell me other services like some places do. I'm looking forward to using their services again in the future.Service: Tires
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February 2023 by Roger LaDue
I just had 4 new tires put on at Genuine Car Care. I was extremely pleased with the professionalism of the staff and they completed the job in less time than I was quoted. I will definitely be returning there for my next car needs. If you give them a try I don’t think you will be disappointed.Service: Tires
