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March 2024 by John Rundin
Friendly ,professional and Very competent.
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October 2023 by Donna Vestal Farmer
Awesome experience to help me plan for my future. Office staff went above and beyond to explain the in's and out's of my complicated tax situation
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April 2023 by Madison Hemric
Awful experience. I uploaded my paperwork in early March for a fully online, "never set foot in store" service. I gave it a few weeks before reaching out to the main corporate number where they had to bump it again to make sure it was seen. Then when I was finally able to connect with the Kernersville office, I was told the paperwork was there for me to sign in person. Because I was expecting to have everything online I asked "oh, I need to come in person?" and the response was "have you never done taxes before?" followed by laughter. The entire experience I spoke to all HR block employees with respect and kindness knowing that the delays were not purposeful and to be met with such unbelievable disrespect was shocking.When I went into the store the next day, there was a sign on the door saying "we will reopen on x date" which was the following Wednesday. Which was understandably confusing but because I was told to come in I walked right in. When another person came in and lightheartedly said he thought they were closed (because of the sign that said they were closed) they acted as if it was a stupid thing to think. When he left they continued to speak negatively about him and said things like "well what did he think that big green sign outside meant?".All in all, just a bad experience with rude people and I hope HR Block doesn't want this to be their reputation.
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February 2023 by ABH Cox
The staff in the Kernersville NC office is very detailed in preparing tax returns. They are very caring staff.
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February 2023 by Chad Sain
Pam and her staff have prepared our returns for years...always timely, detailed and professional. Wouldn't think of using anyone else!!
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March 2022 by Ric Larrimore
Been doing my taxes as long as I have been filing taxes. Great people and great service. Like going home!
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June 2021 by Jen Hilliard-Walsh
Horrible customer service and unprofessional. Take your business elsewhere other from this hack place. Will cost you money you didn't know you owed! We'll be taking our business elsewhere!Shady practice.
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May 2021 by Tim Lucks II
Chrisandra tells you how much your going to pay up front which is already very expensive, then when you come to pick up your taxes she tries to charge you almost double. Pretty good con, I don't reccomend this to anyone.
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April 2021 by Lexi Williams
I have never had such horrible customer service. When I made the appointment nobody said anything about only having one person in there so when I walked in they greeted us and the lady at the front desk was fine but the lady that came to do our taxes told my children that they were a problem. They said because of Covid that my kids couldn’t be there which was fine but no one in there was wearing a mask So clearly they didn’t care. The lady in there was so rude when we started, clearly I’m not a tax expert that’s why I was there and I was missing some items which is fine I would’ve gotten them for her but she was very rude about why I didn’t bring them with me when I had all of the normal documents but because I had a rental property she didn’t understand why I didn’t understand. So she started with the attitude again and I had to ask for all of my stuff back and told her I would just do it myself. It was ridiculous. I will make a corporate phone call
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April 2021 by Cash Black
The folks at this location are so personable and friendly and so willing to help.
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April 2021 by Google user
We were treated with respect \\u0026 courtesy, from the first phone call to the moment we left our appointment. Chrisandra prepared our taxes. She was professional, friendly, knowledgeable and patient with our questions. She discussed our options with us and explained everything clearly. We have complete confidence that our taxes were done correctly and will definitely return to have our taxes done by Chris every year!
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March 2021 by Debbie R.
We were treated with respect & courtesy, from the first phone call to the moment we left our appointment. Chrisandra prepared our taxes. She was professional, friendly, knowledgeable and patient with our questions. She discussed our options with us and explained everything clearly. We have complete confidence that our taxes were done correctly and will definitely return to have our taxes done by Chris every year!
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March 2021 by Evelyn Hardy
Great service! Efficient, accurate, friendly, dependable, very pleasant people.
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February 2021 by Lauren Jo
Pam is awesome; extremely knowledgeable and helpful!
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August 2020 by Patty Johnson
Have used this location for 5 years. The people here are very friendly and knowledgeable about tax stuff.