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January 2024 by Kristie D.
I needed a motor in my car due to Havoline xpress on hwy 66 blowing it out with not changing my oil but just putting oil in it. and I was recommended to come to Parks Buick's service department and so thankful I did. I was recommended to their service department to see Elie Azzi and I've never had my car treated so well and Elie worked closely with me to get what I needed. Great customer service all around. They are great people that do good work. Highly recommend for servicing your car. I'm super happy with my overall service
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November 2023 by Jason Hancock
Service and parts dept are great.
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September 2023 by Pam Peterman
Had my recently purchased in February. GMC Terrain Denali serviced, oil change, tire rotation etc done today. Eli gave us great service. Reasonable wait time.
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September 2023 by Essare Bullis
Been a patron here for at least 20yrs. Willie is the best!!UPDATE: Daniel, the service manager, is willing to assist you with any issues.
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August 2023 by Barbara Adams
They scammed people by sending out a mailer that makes you think you won money, but when you get to the dealership, you have to match other numbers, not the colors it showed on the mailer. They only wanted you to come in and by a freaking car. All you get out of it is a measly 5 dollar target gift card. Don't go here. They are nothing but scammers.
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July 2023 by Kyle L.
This company uses deceptive borderline illegal sales tactics. I am sure if they lie to potential customers in mail fliers they do worse when negotiating a deal. I received a mailer saying I had won $5000. I thought it was a scam so I called the number to confirm I had won. I went to the store still assuming it was a scam but for the chance at $5000 I had to make sure. Sure enough, scam. They said they would mail me a $5 dollar gift card but it doesn't come close to compensating the time it took to drive out there. This is the perfect allegory for your company. if you chose to screw over people in the fine print of your mailers, I am sure you use similar tactics in your sales contracts. I would like to refer you to your own "The Parks Promise" "We promise to communicate openly, displaying fairness and honesty in every interaction" "We promise to do what we say we are going to do, when we say we are going to do it. And if we ever fall a little short of this standard, we promise to make things right." I believe you fell short by a factor of 1000. You sent out a mailer saying I had won $5000, the phone number listed on the flier confirmed I had won, then when I arrive you tell me I had won a $5 gift card that you "promise" will be mailed to me. Your promises are WORTHLESS.
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July 2023 by J L.
I'm filing complaints here, with other rating platforms, with the BBB, and with the state AG's office for false advertising. Their promotional giveaway campaign blatantly lies and clearly identifies people as winners of a very specific prize when they are not. The gentleman with the marketing company who explained to me how it works admitted that it is deceptive. It strikes me as odd that management would pay money to a marketing company to ensure that they reduce their customer base. They may have a few real winners, but most who are misled will not likely ever do business with a Parks dealership.
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July 2023 by Shirl B.
The service department is excellent. For them alone I would give 5 stars. I recently was visiting the service department and my husband walked into the showroom. There was a newer car and beautiful. However, my husband was focused on one thing, I on another. We didn't make a deal that day, told them we needed some time to talk it over. In the few days to come, I have never been so bothered by a dealership in my life. Now I had already said we were not taking the deal. (The numbers they gave never added up to the price of the car.) After 3 days of hounding me I decided I would play ball. Made an offer, which I was told was accepted. They met all my terms. Never did I argue about the price of the car. However, after they closed for the night they called, only to say they could not guarantee the deal, they needed to get approval from the GM. Now they said we had a deal and backtracked. My deal never had a down payment. But suddenly, again, they were asking for one. When buying a car, always look at the numbers...they can trick you if you don't know what you are looking for. I was even told because I was a woman they knew they had me. They not only lost 2 sales that day, they lost me forever! I don't deal with people who do not stand by their word. And I definitely will not go back to someone after sending a nasty message telling me I didn't know what I was talking about. Always walk away from that mess! I hope this helps someone!
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May 2023 by D S.
DECEITFUL ! Drove 1-1/2 hours, twice. When you sit down to discuss price this is what you will find. Original price 16500. They disappear for a long time, for what I do not know. Then they come out and tally the numbers before you even try to negotiate and they add in LOJACK. 1000 for Lojack they tack on. When you say you do not want it, they tell you it is advertised in the ad. BS ! We tried to neg 1000 off the original price and they didn't move a penny. Their choice yes, but, they come off as good people but when it gets real, you will see how fast they will try to manipulate you. If you can not sell a product with out the BS, you are not trustworthy, they, are not trustworthy. Folks, go somewhere else. PS Below is their BS " Our Promise To You " BS. Go ahead and you will find out but I tell you, save your gas and your time
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May 2023 by Erik Weippert
Uncle wanted to buy his leased vehicle. They tried adding random fees after sitting there for an hour. Go to a different dealership
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April 2023 by Gwen Dunlap
Mike is very experienced and took great care of us during our visit. We are excited to take home our new truck!! Thanks Mike!
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April 2023 by Jeff Mabe
Poor Ethics: Spent 3 hours at this place. Looked at truck, talked to sales, test drove truck. Sat patiently while playing the car dealer game. Sales has to go back and forth to manager. Finally get down to some numbers, trying to fine tune what will my rate be?? Lots of delay. Now I'm close right?? Wrong, the truck was sold to another customer. The other sales person (lady) was literally right beside my salesman cubicle. I know car dealer ethics have a bad reputation, but omg, this was a slap in the face. Poor Ethics is the least I can say. The sales guy didn't know, I believe that, but the money man or manager knew. Not cool at all !!!!!
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March 2023 by Christine Anas
The people at Parks Buick GMC in Kernersville were fantastic! With my credit score and my budget they had me on the road the next day in my newer car! Thank you to Mike Rose my salesperson also to Kevin & Leon Hughes in finance! !
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June 2022 by Jill M.
Contacted me, unsolicited, and made an estimated offer on my car based on photos and info I posted online. I drove all the way there for them to say they weren't interested after all. They'll BS with you to get you in the door, but don't expect actual results. Gas is too expensive to be wasting time and miles like this.
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March 2022 by Huy Truong
Mike was very kind and patient with me and doing everything in his power to help me acquire the vehicle I was looking for, a great visit and great service here everybody was very kind and social I recommend this place
