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April 2024 by Chris Y.
We had to cancel a grooming visit due to a death in the family. This is our only cancellation on our account. They blocked our account from being able to make a reservation online. Customer Service will not unblock it. We've tried multiple times to contact them and have it unblocked. No luck. You need to remember that you are a luxury and not a necessity. There are plenty of other groomers waiting for money (especially in this economy).
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February 2024 by Kelly Byrum
I am really thankful for the satisfaction guarantee because I was able to return purina proplan sensitive skin and stomach adult dog food, that none of my dogs would eat without putting broth on, for Natural Balance Limited Ingredient Lamb and also Beef. All 7 of them loved it right away and so far so good with everyone adapting well to it too. Thank you Petco for allowing me to do this. You have earned my confidence in your business with my dogs pet food needs for future purchases. You made choosing their food risk free and that is such a relief!
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February 2024 by Tracy Ward
Very nice people
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February 2024 by Richard B.
I have been taking my Sheltie every couple of weeks to the groomer for a year. I recently scheduled in advance to take him in. Six hours before his appointment at 2:03 am I received a text stating that the appointment had been canceled. I rescheduled and 3 hours later it was canceled. I called and the answer I received for the cancellations was (I don't know why). Surprised at the answer I replied well I will call someone else and her reply was OK. I suggest before you get this treatment find a company who wants your business.
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February 2024 by Miyah T.
kid you not these people are so awesome went to petco and my little dog was so so stressed all the workers came up and said hi and have her cookies and got her to come off the food shelf and made sure when we walked pass them to stay so calm and give her lots of reassurance. THEN they helped me grab my crickets for my new gecko egg roll, grabbed my snakes minnows while i was grabbing mealworms, THEN I was asked to grab dog food by a friend which was pretty heavy so the worker helped me grab some stuff out of my hands cause i had my dog i was holding onto too. Had my stuff piled up on two separate counters then they finally helped me carry everything to my car. Literally have never had a better experience anywhere. Come here all the time and everyone is so awesome and so welcoming.
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February 2024 by Julianna Avendano
I made an appointment for my 6 month old golden retriever on 2/13/2024 at noon in kernersville NC. I was greeted by a rude associate who clearly didn’t want to have my pet groomed from the beginning. She explained he was too large and his puppy behavior was unacceptable. He needed to not move at all, meanwhile there was a small dog barking his lungs off in the back while being groomed. She proceeded to put a rope around his neck ( something that would be used to guide a small dog). She proceeded to choke him. I asked her to please stop as he was gasping for air, she said, I know what I am doing! I then was able to get my dog and pull the rope off his neck, it was so tight it took two hands to loosen. She then said she prefers I don’t come back and have my dog groomed there. I have spent hundreds of dollars there for veterinary services. I will never spend a dime there again. I am very upset and disturbed how my 6 month old was treated.
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January 2024 by Buɳɳy B
I buy my cat food here but cat products like medicine/fur care u can get cheaper else where
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January 2024 by Cynthia leashomb
Very caring staff
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January 2024 by Jen S
Always friendly staff eager to help
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January 2024 by Dawn Moose
Cashier was wonderful and went above and beyond to put me in touch with someone in the grooming department. The person on the grooming department, however, was very standoffish and wants to "evaluate" my puppy before agreeing to a grooming appointment. My puppy has been groomed before but is still learning about the process and sometimes wants to go at her speed versus the speed of the groomer. A little patience goes a long way and she acted as if she didn't want to be bothered.
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January 2024 by Alana Cornejo
Please don’t send your poodle there! My poodle was shaved horribly and Danielle didn’t know what a poodle cut was. That’s ok not to know but at least don’t shave the top of his head. Mamamia!
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January 2024 by Laura King
The worst experiences. They wasted my time three times. First time they said it was because I did not schedule a trim and bath cause they said he need a trim.The second time the groomer said she had the flu and couldn't groom him. & rescheduled. I rescheduled in Kernersville and the groomers said that she disnt feel comfortable because he is an older dog. I asked could they clip his nails she said no. But could not give me a good reason not to clip his nails.. they are awful. I should be reimbursed for my time lost. & a talk with the manager
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January 2024 by Clarence Davis
Very friendly environment
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January 2024 by Amanda Lima
Poor service! They don’t know how to treat a client
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January 2024 by Steve Jones
Mike is the best always helpful, just a great