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May 2023 by Saved Stacey
Expensive, staff not trained or educated, dirty
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April 2023 by Bettena Winnicki
I called from Winston-Salem to ensure Kernersville had the shoes that I was looking for. I told the rep. the specific shoe I was looking for & she put me on hold... 16 minutes later I arrived at the store still on hold. I let the three sales reps standing at the counter know that they could take me off of hold. After that, one of the sales reps was very attentive. Fortunately, they did have the shoes I wanted.
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July 2022 by Robin Marrs
I was just there looking for shoes for my son. There were 3 young ladies standing at the counter chatting. There was no greeting or offer to help. We were more of an annoyance than a customer. Very poor customer service.
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May 2022 by Joshua Bottoms
Horrible customer service, all the staff stayed at the counter and talked to each other i asked about a pair of shoes for work was handed 1 pair and they continued to talk i walked around aimlessly looking for a high arch all black shoe and after 20 minutes i left no one even acknowlegded me leaving this place needs new staff or to be closed this is a bogo time and they could careless, just pathetic, i get better customer service at car washes and there is no attendants there
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April 2022 by Ravens Cravens
Just bought a pair of Crocs and after my daughter walked out the store and wanted to go back and exchange them they wouldn't let her even with the receipt
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March 2022 by Debra Moses
Store manager, Elizabeth, was extremely rude! She stated that she didn’t feel good & doesn’t get paid enough to deal with customers. Her “Karen” behavior was unacceptable and will not be tolerated by me. I will be contacting corporate.
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March 2022 by Lecksy Rose
Horrible customer service. Would not recommend buying there.
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December 2021 by Melinda Frye
Helpful service & pretty nice shoes
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October 2021 by 9 CLINE
Was okay didn't have a good selection of active shoes to me.. I guess being in k-ville we have a smaller store. Store was clean and well laid out and staff was helpful ?.
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October 2021 by Chavonne Damita
To start off, we walked in the store & didnt recieve ANY customer service at all. The only time we were approached by an employee was when my sister was accused of stealing.. not only that, we were being EYEBALLED the whole time. Not a pleasant shopping experience.
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August 2021 by Carmen Spruill
I had a great experience with the staff member who helped me; can’t remember his name but it’s the young guy studying to be a tattoo artist. Ordering and picking up my new work shoes was a seamless and easy process, not to mention the great deal I got.
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June 2021 by Emily Best
Lacked inventory this week. .
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April 2021 by Dana Phillips
Got the BOGO deal, always like rack room even though didn't have my Reebok in store
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March 2021 by diane davis
You guys are always the best when I come in you're always there ready to help get everything that I need always have the best deals
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February 2021 by carolinaroyboy
Nice shoe store with good selections.Decent prices too.
