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March 2024 by Meghan Proctor
Absolutely disgusted with the attitude of the female working after 4pm today. She was not wearing a badge and I didnt ask for her name. I return amazon packages often. when you click through the return you have the option to pick to package yourself with a label and the option to have ups package it for you. she sat and argued with me that I did have to package it because the package was over 21”. When I came back with it in a box she argued with me again and told me it’s okay for me to be wrong. I will gladly admit when I am wrong; in this case if the requirements change with a package size then I certainly was not aware and was wrong. However when I clicked through the Amazon return, I did not click on the package to be pre packaged with a label. She is the rudest employee in there. There are other employees that have not acted this way. Learn how to have some professionalism, perspective and customer service. Not everything is about being “right”
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February 2024 by Ryan Oconnor
This location has the rudest staff. The first experience we chalked up as holiday stress, the second one was off putting and the third experience we walked out after attempting to ship something but couldn’t get past the attitudes. Do something management!
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December 2023 by Angelika
convenient location
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December 2023 by Angie Casto
I’ve always had great service at the Kernersville UPS Store. Today I was assisted by Chriss and he was so helpful and had a great attitude. He came across as happy to be there and that is always great when you go into a business!
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November 2023 by Drew Whitehurst
Clancy runs a tight af ship. I don’t ship often so when I came in at 3 till close with a massively oversized box, a destination and not much else, he walked me through the whole process and patiently got me in order. He notified me how I could save money on shipping with a smaller box and cut the cost in half.Five stars isn't enough.
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October 2023 by tracy mcqueen
Have had great experiences that last 2 times I visited. I usually use the post office but this is so much faster and the services they offer are great. Workers were very pleasant!
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October 2023 by Christie Alston
I have never had a problem dropping off at this location, all employees have been friendly and quick to get the line down.
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October 2023 by Julie DeVaney
Employees are very polite and immediately attentive when people walk through the door. I always feel like they know what I need and how to best send a package. The Main Street Kernersville location always great experience; quick in & out. Feel like my stuff is being sent efficiently. I’m made aware of delivery-time and cost options available. Very good customer service.
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October 2023 by Brandon
I went to this location to mail some packages. As previous reviewers have stated, the African-American woman that is the manager there that wears dreads is very rude and obnoxious to other customers as well as myself. This woman should not be an office manager with the way she behaves. I have went to this location several times and she is always like this.There is another girl that works there and she is the direct opposite and always pleasant. I have no idea how the girl that is a regular employee is so much better with customers than the office manager with dreads. The office manager always has an attitude and appears stressed or something. It is clear that she cannot handle the position and does not like her job. It almost seems as if she is bitter at the world about something but at any rate it is not ok that she takes it out on customers.I don't know how things are handled as far as complaints with UPS or if anything will actually be done by the owners, but I would like to say that if the owners do not believe my complaint, I welcome the owners to visit the location for themselves.Thank you for taking the time to consider my message. It is your business, I am just a customer.
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October 2023 by MB Kerns
on 9/8/23 at 8:30AM Hunter was the only person working the front, and toggled seemlessly between my large shipments and helping others. Good customer service and fast typing skills.
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August 2023 by Robert Husted
Same here won’t answer the phone very poor customer service. Missing a package that never left the store can’t even find out what happened to it. Been 2 days and supposedly it hasn’t left the store.
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August 2023 by Berkley Alcorn
Unfriendly and rude. I needed to print some color copies, employee didn’t speak when I walked in, didn’t have any clue as to what weight of paper they print copies on. Clueless, unfriendly, don’t care.
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July 2023 by Kermit Robinson
If you're looking for friendly, efficient service, you're going to be disappointed. They refuse to answer the phone for any reason. However, FedEx treated me great! Skip the hassle, go there instead.
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June 2023 by Jess M
Wait time was less than 5 min and service was top notch! Danesha was friendly and went above and beyond by making sure my box was packed correctly. I appreciate the extra time she took to make sure my fragile items were secure in the box.
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March 2023 by Amy Kilbarger
I typically have a great experience at this location. Hunter has helped me on multiple occasions. He is always friendly and helpful. The employees are always patient and friendly.
