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April 2024 by Michele Koda
I chose the Kernersville Walgreens for my prescriptions when I moved from out of state due to the location as I passed it on my route home from work. The store is generally understaffed. Everyone looks stressed. The lines are always long when I stop after work. I have had a refill dropped and recently they were unable to refill my glaucoma medicine when there had been no changes to the prescription. This was the final straw, and I had my prescriptions changed to the Kernersville Pharmacy, an independent store, not a chain. Everyone was pleasant, the pharmacy was well staffed, clean and how efficient! I was in and out in three minutes. I don't understand why I didn't switch pharmacies sooner but I am so glad I did.
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March 2024 by Tyler Varner
I love Walgreens Kernersville!
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February 2024 by amber arie
Some employees are rude not all but some
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September 2023 by C
Just moved here from out of state and this is the closest pharmacy to my house and was very hesitant on using them due to all of the reviews. I got some of my prescriptions with no problem but then had an issue with my daughters to where the CVS in the state I came from needed this Walgreens to call them to straighten something out and they did with no problem. Just wanted to point out something positive from this location and hopefully this is a continued experience going forward. Maybe they are making changes for the better…
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September 2023 by Google user
Just moved here from out of state and this is the closest pharmacy to my house and was very hesitant on using them due to all of the reviews. I got some of my prescriptions with no problem but then had an issue with my daughters to where the CVS in the state I came from needed this Walgreens to call them to straighten something out and they did with no problem. Just wanted to point out something positive from this location and hopefully this is a continued experience going forward. Maybe they are making changes for the better…
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May 2023 by Martha Miller
Meds are never ready when promised
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April 2023 by Talita M.
The service at Walgreens for the entire store is dismal. You wait at photo, pharmacy and the front register. If the cashier isn't able to figure out what the error is for instance (a coupon) a supervisor is called. As the customer you hope the supervisor will have a solution. However, they come and provide a repeat of what the cashier said. No help at all.
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April 2023 by C P
Wait time on phone over 30min.Disorganized, slow and poor customer service.
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April 2023 by Avery Sluder
I've been getting my prescriptions filled here for 6 months and it's taken more than 20 minutes everytime I try to pickup my medicine. Changing my pharmacy to CVS from now on.Also, Walgreens is against women's reproductive rights so they can go to hell.
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April 2023 by Cyndi Powell
Wait time on phone over 30min.Disorganized, slow and poor customer service.
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April 2023 by Tyler Norwood
By far the slowest Walgreens I’ve ever been to.
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March 2023 by Greg L.
Kernersville, NC Walgreens is HORRIBLE! Do not go here for prescriptions. After I waited on hold for 30 minutes to ask the pharmacist a question he was condescending and rude. I was told by the clerk that I could have my prescription filled within 48 hours of the due date at the pharmacists discretion. I had one due Thursday and one on Friday, so I wanted to make only one trip and pick them both up that day. I was told I would have to speak to the pharmacist so I was put on hold. 30 mins later, when he picked up he quickly mumbled his name (likely intentionally) and when I made my request to pick up both scripts today he replied " you can pick up one today and one tomorrow or you can pick them both up tomorrow. Those are your options." I said I would like to just make one trip and I am out of the one medication now so I would need to get them today. he repeated the statement. At one point I said I did not understand what he was telling me he answered smugly "I'm waiting for you to come to your own conclusion". very RUDE!I waited until Friday and waited 15 mins in the drive thru then was told he never filled it and I would need to come back later on to pick it up. I cancelled it. I will never come here again. you shouldn't either.
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November 2022 by Nicole Caudill
Heinous customer service, particularly with the pharmacy techs. They’ve been this bad for years, now. I don’t know that they’re able to improve at this point. They’ve now lost my business.
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May 2022 by Richard Cameron
This is the worst pharmacy I have ever been through. Staff is rude and the wait is the longest of any pharmacy in the area. Constant attitude to the clients and it isn't even like... super clean and efficient. They just suck at their jobs.Please Walgreens... hire new employees or send in some help to speed them up. How are you okay with this?
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May 2022 by Jazmine S
Previously, I have came here to this pharmacy and had no problem , but this morning, a so called pharmacist, Shajuane(black), was attending me, and she was first okay, was not friendly and being rude about a prescription not being on the system, and came a second time, another (while) lady, was helping us, she was nice but this shajuane, got in the conversation and didn’t even let the lady check on the computer again. People like her should not be working there, if someone is going to work on a workplace that this, and have a ugly attitude don’t even work with people. This was so unprofessional!!!