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June 2022 by Jody M.
Walmart Kernersville I just left the Walmart in Kernersvillle and had such a disturbing experience with a so called manager or 'lead' named Rico. I found a young boy crying in Walmart by himself and who had gotten lost from his mother. I walked him to one employee who said take him to customer service, I take him to customer service and went through three different people to have the boys mother paged. After a few minutes, I'm trying to calm the child down because he's crying inconsolably. One of the employees looked over and said 'Rico said to wait before calling the Mom.' Why in the hell would someone wait to page that boys mother? Even another employee questioned it. He was standing there with me for 5 min. crying for his mother?! I asked the employee should I take the boy to find his mother myself which I did. Rico finally walks up to me and basically accuses me of kidnapping the child. Excuse me, you weren't worried about the child 10 min ago! Rico was rude, raised his voice at me and was plainly incompetent at handling the situation. Walmart really needs to rethink who they have hired to be in charge of staff and the face of their store.
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May 2022 by Carol D.
Grocery pick up was scheduled between 12:30PM - 1:00PM. It is now 3:52 PM and word is order still incomplete. This is a repeat of the only other time we used this service 6 months ago. NEVER AGAIN. TOTALLY UNACCEPTIBLE. HOME DELIVERY IS OKAY. Our afternoon is shot, our animals alone since 10:30AM and doubtful if we can make evening church. DEPLORABLE!
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September 2021 by Spike J.
I was in their store at 11:15 AM this morning in the pork Aisle . it's all on camera I pulled out a three day old passed due piece of pork that was marked September 13 I took it off the shelf I opened the door to the meat market and put it behind where customers couldn't get to it I then went and reported it to one of the managers that I have talked to before. That conversation happened in the produce area at about 11:15 AM. Walmart continues continues continues to leave 2 to 5 day old past date meat on the shelf!!!!!
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September 2021 by Shadow C.
I had bought a Google Home for my mom for Christmas. Come Christmas morning she opens it to be a can of Ragu sauce. We where not only devastated but furious, that there "unopened packaging return policy". Had lead them not to check to see if the product was still there. We of course took it back to the same store to not return it but exchange it. The person at the service desk didn't even ask or considered to help us. We did get ahold of corporate. Who did help us and made them exchange it for us. They made us open the box when it was exchanged to make sure it was in there. I get home today to find a 24 pack of dog food only had 18 packs in it. Cant return it. I picked up a taped box that was suppose to have a hair bun band in it, I shook it to feel nothing rattling. I opened it and found nothing at all in it. I didn't buy it, I put it down open so no one would buy it. I made sure the camera could see I took nothing out. I didn't give it to a worker only because they have a bad habit of accusing people of stilling. I can not trust this store to have the product in the packaging. Always open things right after you buy them, if you must purchase from this store.
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June 2021 by Tony Vandiver
Terrible. Stopped by the deli for fried chicken at 11:00am. None to be had. Had one young lady running the deli while 3 cake decorators huddled up at the opposite end yucking it up and watching her bust her tail. Asked why they weren't helping her and was told that they were cake decorators and didn't help out the deli end. She asked if I could come back in an hour. Made the trip back an hour later and still no fried chicken to be had. Shed She'd been so busy waiting the counter that again she forgot to start any. She asked if I could give her another 30 minutes. Grabbed a bag of frozen breast strips and left. Sunday is one of the busiest deli days at any store with one. Please explain why there was only 1 person scheduled to work in the deli and 3 cake decorators scheduled to watch her work. VERY POOR MANAGEMENT!!
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June 2021 by CHAD KOTA
What can I say I love Walmart for groceries for electronics for anything you need jewelry and watches they've got it all.
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June 2021 by Greg Wilks
Ordered tires on line. They had not been checked in so they had to locate them. Found them instantly and asked if I had any appointment. It is 20 minutes til 6pm and my appt. is scheduled for 6p. The price for installation given was right at $22 pet tire, $88 total. I was taken back by that price but decided the deal I recieved on the tires made up for it. They accepted my car keys pulled it in and had finished the installation by 640p. The young lady that quoted my price had finished her shift and left for the day. The male rep. that completed my order rang me up, for a total bill of $62 ?, thanks man!
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June 2021 by Jimmy Carter
Good store, still having a hard time stocking shelves though. Staffing seems adequate. Store is clean.
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June 2021 by Lisa T.
Great service. I was trying to find a particular brand of flavored water. The app gave me a location but it wasn’t there. I asked two employees both of which advised me of two alternatives to search but verified the location on the app was correct. Seems to be more employees “shopping “ for customer pick ups/deliveries now than actual customers in the store. The robot floor cleaner still makes me do a double-take. Might be beneficial to add music when it’s moving to alert shoppers until we become normalized to it.
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June 2021 by Pamela Wagner
Very pleasant atmosphere
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June 2021 by Linda Everett
The store is welcoming, friendly...I found everything that I needed. I had a good dinner...it would have been better if there was a green vegetable offered as a side but overall it was good and at a good price
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May 2021 by Si Razzak (BullHoss_BBC- BadBullTM)
I actually visited the eye care center which was the most productive and enjoyable visit I've ever had to in optometrist along with the most genuinely beautiful person I've ever met in my life who assisted me was not only picking out the frames that will definitely highlight my attractive features, but also kept the spirit of being a beautiful person not only based on appearance but based on how you treat others and show appreciation for them. Came to get glasses left with a smile and some dilated pupils.
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May 2021 by Stephanie Gatling
I enjoy shopping at Walmart. I'm a big girl and they have really nice clothes I can fit,as was as other special items. The employees at the door is excellent. Thank you for everything.
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April 2021 by Jamie Weatherly
Easily the best Walmart I've been in in my life. Store is clean. Lines are short. Staff is not only friendly and helpful but have a sense of humor.
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February 2021 by Lara C.
Whenever there's an issue with my order, no matter how many attempts or rings or departments tried, nobody ever answers the phone. Then when you drive all the way back to speak to customer service, they immediately put it back on you without helping you troubleshoot in person unless you press them to. How in the world will I trust that if I leave and call corporate that they will answer?? Nobody in the building can either!