Truist is praised for its friendly and helpful staff. Customers say the staff is the best and the friendliest, and a banker steered them in the right direction. Service is great and always welcoming. A banker helped solve a card problem in Hawaii in three minutes. Another staff member handled a cashiers check and notarized paperwork quickly, walking clients through Florida and NC differences. After BBT transitioned to Truist, customers are absolutely happy, and security measures stopped two attempts at fraudulent charges. Staff is super friendly and helpful, and many recommend Truist. One customer tried to make a car payment while on vacation, forgot the checkbook, and found counter checks no longer available. The teller was nice but could not help, and a withdrawal slip was offered but did not provide a paper trail, leaving the payment unresolved. The customer gave four stars.
This branch has the friendliest staff I've ever dealt with. One Banker at this branch steered me in the right direction and I am so grateful. This branch deserves an award for best staff ever!!!!! Thank You NICHOLE!!!
November 2024
Great service ! Always welcoming. Meredith is the best! Got problems with my card in Hawaii, 6000 miles away from her , solved the problem in 3 minutes!
June 2024
Ms. Tillett at Truist is a true profession. A man from Florida and I met at the bank, and she helped with a cashiers check and notarized all the paperwork. Florida and NC do things differently, but she quickly walked us through it.
