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March 2024 by Margaret Neal
The young man who works in this store is literally a one man show. He greets every customer when they come in, even when busy with other customers. He is so polite and professional and helpful. He’s worth every penny you pay him plus some.
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February 2024 by April Schaeffer
The ATT employee Jaelin was very helpful. He answered all of our questions when we purchased new phones. I would highly recommend the ATT store in Kitty Hawk. A+++
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February 2024 by OBX Sharp Stays
Jaelin is exceptionally helpful, knowledgable, friendly and has a wonderful pleasant attitude. Thank you for your help, Jaelin! - Katie Sharp
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February 2024 by Courtney Hall
Kitty Hawk store was awsome...jaelyn helped as soon as I walked in and I got a new phone and it all set up and walked in less than a hour... he was great
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February 2024 by Jessica Loose
I can’t say enough about how helpful Jaelin was. He explained everything patiently, showed me how to set up all my equipment, and followed up to make sure everything was working OK. Yes, there was a bit of a wait on one of my appointments, but it was well worth it!
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January 2024 by hiveraurora
I stopped in with just a few questions expecting anything I asked would be for sorting something is the future. A pleasant surpise though Jaelin was able to not only answer my questions but set up an account transfer my number and all my phone info in that visit! He was very helpful and kind and the experience was much smoother and more pleasnt that I had expected stopping in
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January 2024 by Richard Welch
The AT+T rep willfully misrepresented the buy back policy on the phone that I traded in on a new phone a couple months ago. Turns out, the $800 that they "gave me" is to be paid back in the form of a deduction from my monthly bill of $25 for the next 3 years. I specifically asked about when the $800 would be paid back, and was told that it would be within a matter of months. This type of underhanded b s is exactly why a lot of people are moving to straight talk and other carriers as I will soon be.
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December 2023 by Lucy Haywood
Back story: Thanksgiving week. 309 miles from home. 15 family members at the beach house. Phone got covered in spilled milk. Starts to die in stages. Available for an upgrade. One store within a zillion miles. So I went. Oh, Kevin… you have the patience of a Saint. You were helpful, professional, kind, and probably the MOST knowledgeable ATT rep I have encountered since the “bag phone days”. You did some research, saved us some money, and even helped my husband with his phone. My daughter was also available for an update too. Because of the fabulous customer service we received from Kevin, she immediately did her upgrade as well. In and out very quickly! The place is definitely the best kept secret in the universe! I cannot thank you enough.
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December 2023 by georgette parsons
I have been in this store 3 times in the past 2 weeks for various reasons. The young man Jaelin that has been there each time is so good. He knows his stuff, he’s got a great personality and is super efficient. He asks all the right questions and is fun to work with. He never gets flustered when he’s got multiple people waiting and engages everyone inConversation. Just a super all around good guy. Give him a promotion and a raise! The Parsons family loves you Jaelin!!
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December 2023 by Jenni Bryant
Kevin and Jaelin were amazing today! My mom needed a new phone (broke on vacation) and was able to get one with no problems. Very friendly and knowledgeable staff. 10/10 recommend!!
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December 2023 by Spencer Bryant
Both associates (especially Kevin) were extremely helpful and attentive when I brought my wife and mother in law in to upgrade their phones while on vacation. Wouldn't hesitate to call or visit this location again, based solely on the employees working there.
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October 2023 by Ann Kilian
Kevin is outstanding. He is knowledgeable, patient with those of us not very techno savvy, good at troubleshooting and friendly. Truly a winning combination.
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October 2023 by Connie Whorton
We are in the OBX for vacation and my husband’s iPhone battery started acting up. It loses power at a very fast rate. We decided to stop in at the AT&T store in Kitty Hawk to see if anyone could help. The young man who helped us (I think his name is Kevin) was very helpful and went over and above what most people would do these days. He said they didn’t replace batteries there, but he called about 4 different places who he thought would help. Being late Saturday afternoon, no one answered, but we were impressed he tried this hard to help us. Very valuable employee.
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September 2023 by Castin Rowe
My issue was long and tedious but the representative Jaelin B handled it with such patience n grace it was like 3 hours but it was eventually solved. Much thanks to your representatives that goes above and beyond.
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August 2023 by Katie Morgan
This was the best AT&T experience I've ever had. From the moment I walked in, I was greeted warmly and taken care of quickly by Jaelin. He was very personable, knowledgable, and genuine. I would recommend any of my friends to go and deal with him and his team. Great job!
