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January 2022 by Tony M
Lovely and helpful staff. Very friendly and knowledgeable!
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January 2022 by nicholas eachus
Super rude they called me up so I called back to see what's up. Then when they answered they said they didn't call me. Where rude and hung up on me. When I called back to ask her name the bank manager Michelle said she wouldn't tell me and that I cussed at her witch I definitely did not do. And Michelle the bank manager is also saying I cussed at her as well. This is crazy lady day I guess. Hope there week gets better. Definitely don't wanna bank here anymore. Can't trust liers with money.
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April 2020 by John C
Awesome bank. Awesome team of people here!
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August 2019 by A S.
We have been going to the Outerbanks for about 26 years. I've used several rental companies. I have been looking for a house for next summer. Found one on their website that seemed perfect. Because we were debating kitty hawk vs our usual corolla I had a few questions. I e-mailed their office on two separate occasions two weeks apart No answer whatsoever. Last week I called and asked for an idea on pricing next September- an idea not exact. The girl on the phone couldn't be bothered to give me any kind of answer. I felt like call was bothering her. At this point I won't use them even though they had the house I prefer. If the customer service is bad at the point of initial contact it's not going to get any better.
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August 2019 by Charles T.
Two words sum up Beach Realty service: world-class. From contract through check-out, the team is friendly, knowledgeable, responsive and helpful. We experienced two issues at our cottage (bugs and pool water level) and they were taken care of posthaste with a smile. These people are the best! We have been vacationing on the Outer Banks for 50 years and have been renting through Beach Realty the past three -- we will not deal with any other company . . . This year we stayed at Beach Road Cottage in KDH. Five stars, as well. Accommodations were clean and comfortable. The property was steps to the beach and close to restaurants (walk to Goombays Grille & Raw Bar) and attractions. As noted above, a couple of issues were taken care of quickly and professionally. We will book again . . .
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July 2019 by Howard H.
We rented Ashley's Retreat through Beach Realty. I would label this property as total false advertisement. The pics and description were completely inaccurate. The property was deplorable. Extremely dirty, aged and rundown. And smelled very badly. The AC did not work on the second floor. It was 90 degrees in the master at night. Carpet was brown as was the furniture. I walked around with no shoes for about five minutes and my socks were black! The exterior was just as bad. Totally overgrown with weeds. There were giant spiders everywhere inside and outside. The outdoor shower was not even reachable bc it was totally infested with spiders. The outside deck had piles and piles of dead midges. The wood was aged, splinter prone and there were nails sticking up everywhere. Totally unusable. And worst of all, there was a giant dead rat on the stairs going into the house. So gross. The ocean view was blocked by overgrown dunes. I did question this and was told that they can't touch the dunes. Then why include pictures of the property as having clear ocean views. They should include the obstructed view on their website. I was not letting my family stay there. I don't know how anybody other than college kids would want to stay there. We were able to rent rooms at the Sanderling. Beach Realty was non-empathetic at all, very nasty and unprofessional about the whole situation. Total guns drawn, immediately that we are 'not getting out of the lease'. When we didn't even bring that up right away. They claimed that they would fix it all. I went back two days later...AC was still broken. With the exception of the dead rat being removed, all other issues detailed above were NOT addressed at all. I will be contacting an attorney. Don't waste your money people. There are tons of realtors that can help you with your rentals. Don't gamble with Beach Realty. We spoke with other people during our stay and apparently Beach Realty properties are notorious for being dirty and run down. And Beach Realty being difficult to work with. And as you can see from other reviews, what we experienced is a very common occurrence.
