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September 2023 by Caroline Small
John, the manager, and his staff are wonderful! John was very prompt in assisting us with a transaction. His communication throughout the process was very thorough and he was quickly accessible via phone when we had questions. Thank you John! We love Atlantic Union Bank and are very appreciative of the Southern Shores branch.
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March 2022 by Mike Anzalone
I wish I had discovered this bank long ago. Nicest people. Took only a couple minutes to sign up online. They even called me to say Hi after I signed up. Went to drive thru and just such nice branch staff. Highly recommend this bank!
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February 2022 by Darlene Gray
The best customer service I have experienced in my 63 years of banking. People answer the phones 9 times out of 10 as opposed to an automated answering system. It's a small bank that cares about their customers and the staff is laid back and friendly.
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November 2021 by ISLAND GYPSY
Slowest and worst drive thru service. The old lady is so unfriendly and just is not efficient or courteous at all. Seems like she's too comfortable with being like that.
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September 2017 by David M.
Ok. Banks are difficult for me to review. Honestly, I don't hold banks in high regard. I chose Bank of Hampton Roads, now owned by Xenith for my business checking account for one reason and one reason only: They were free checking (even for business) and as a very small business owner that was important to me. Now, however, I am happy with my choice not just because the free checking but because everyone there is so friendly. We see the same few employees everyday and they know me, my business, and everything else. They contact us when their is a problem and work with me on issues. I can't give it a five star because, like I imagined would be the case for such a small entity, their night time deposit is not through an ATM. As such, their is no verification process for automatic deposits and I've never been comfortable depositing in a "drop box." The technology for real, instant deposits has been available and installed at most other banks and credit unions in the area. May not seem like a big deal, but as one whose work ends at 2 in the morning, being able to deposit directly into my account as opposed to a night drop or atm version thereof, would be handy. Additionally, their online and app presence (especially on the app) could use major updates. Then again, there is a reason they are free and I am willing to pass on those conveniences to keep it free.
