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April 2024 by Karen Keys
First off, looking at other reviews, it appears the franchisee owners / managers of this location don't give a crap about customer reviews. That says a lot about why this BR31/Dunkin CONSTANTLY gets horrible reviews.This is the 2nd time I've been to this location. Previously, it was about 3 years ago. I've avoided it every since. But today, I "lost my mind". I had taken my young granddaughter to get a blood draw. To celebrate her being totally brave and not even flinching, much less crying, I wanted to give her a treat. I suggested a cup of ice cream. She asked for chocolate. We head to B&R31. As I'm pulling in, I remember how horrible their previous service was, but thought "That was 3 years ago. Surely things have improved".Nope.Just as bad and incompetent as 3 years ago. First off - How does an ice cream shop NOT have CHOCOLATE ice cream? So I ordered one scoop of vanilla with chocolate syrup. The person on the other end kept asking me if I wanted a cup, which I kept repeating. Then I asked if they had black walnut (something B&R very frequently carries 85% of the time). The person seemed confused like she never had heard of such a thing. Once she figured it out, she said they did not. So I then asked if they had coffee ice cream. The cashier told me a list of everything other than coffee ice cream. Once she came back to the POINT, she said no they did not have any coffee ice cream. I then asked if I can get vanilla in a waffle cone. She says they don't have any waffle cones.WHY are these people still in business?
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February 2024 by Matthew Thompson
Came in 20 minutes before they closed and they told us they couldn’t make milkshakes or waffle cones. I’m sure it’s because they make more of a mess and they didn’t want to have to clean up again before close.
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February 2024 by Jill
I went to this location on February 21 to get the February flavor of month, love potion 31, which you can only get in February, they had absolutely no ice cream available stating their freezer was broken and no solution or service team working on it.
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January 2024 by lala j
Attempted to place an order online, but I kept getting errors so we just decided to go in person. Upon arrival, we were advised they did not have the DIY Sundae Kit advertised, or ANY toppings for that matter. They only had a few flavors of ice cream. There were two employees there, neither of which provided us exceptional service, either. This was my first time going to BR, and It will be my last. You’re better off going across the street to the Food Lion and getting what you want.
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January 2024 by jim hill
Stopped in for coffee and they made it perfectly as usual. The place was clean and employees were friendly. Great experience overall.
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November 2023 by Greg C
31 flavors?! More like 13. What's that Offspring song? Anyways, they couldn't make a milkshake because they didn't have the mix. They said they didn't have cookies and cream but I'm staring right at it. The only bright spot was the lady. Working the register. She had great customer service and was very kind and nice to my kids. But ultimately it was bad.
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November 2023 by NewAge Queen
Google states they close at 9 but as soon as I pulled up around 8 they turned the lights off and locked the doors. After knocking on the window an employee opens the door. I came here for ice cream with wet walnuts. The employee didn't know what wet walnuts were, and then said their ice cream was in the back because something was wrong with the cooler so he couldn't serve any. What's going on with these BR? The one on Capital Blvd and this one need to be shut down, they NEVER have anything.
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November 2023 by Lisa Mc
I just received horrible customer service. The young lady, that got my icecream was very rude and lazy!!!
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September 2023 by Conner “KirbyBro” G.
I've been there 4 times and never have I got what I wanted. Whether that be that they don't have the flavor I wanted or they don't have any ice cream at all. I went there like 3 weeks ago and ordered a milkshake. They then informed me after I'd paid that they did not have a blender. I then went back just yesterday as it was on my way and I was still craving a milkshake. Once again I went in and was glad because I could see they had my flavor. I walked up ordered a milkshake and they informed me they didn't have a working blender. So, I just decided to get a coffee instead it was completely watered down. Don't go here.
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September 2023 by Renae Gantt
Hours state open until 10pm, went by at 7:30 on a Saturday, employees inside, doors were locked.
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August 2023 by Suzette Smith
Milkshake machine wasn't working. They're an ice cream shop. You would think they would have a backup.
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July 2023 by Alexandra Hood
Never open until posted time, never has ice cream.
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June 2023 by Gina Gassmann
Went with husband this past Tuesday evening. My husband wanted a shake. Let person helping him know he was there for a shake, the employee asked what flavor and they didn't have it. He gave him a few samples until he found which one he wanted. He let the person know and then was told he forgot the machine to make shakes wasn't working! ? Wondered why he spent 15 minutes inside and came out with nada
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June 2023 by Denise Ball
It was ok. Not great as it is joined with Dunkin Donuts. I much prefer a dedicated store.
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May 2023 by John Watts
Closes early, not open until posted time. Saturday night and like a ghost town an hour before close time.
