Best Buy is a popular electronics store known for its well stocked aisles and friendly staff. Customers praise the professional and knowledgeable staff who listen carefully and get details right. Many find the service helpful and kind, with a young staff praised for its sweet and professional attitude. The Geek Squad is noted for honest upfront policies, and the customer service remains top notch even when a phone repair could not be fixed there. However, some shoppers note a shortage of staff and limited selection beyond TVs and phones. Overall, Best Buy is the go‑to place for electronics, with excellent attention and a welcoming atmosphere.
Jocelyn at the Best Buy in Knightdale, NC helped me with my unique problem. She was very empathetic and was able to resolve the issue very quickly. Very grateful.
July 2026
Vehicle install Geek Squad dudes are top notch. Cannot say enough about how talented and customer need oriented they are. Super professional. In other news, I normally order stuff online and pick it up in store. Always ready. Always quick. Been shopping at this location for over 5 years now. Consistently 5 stars.
