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March 2024 by Maya
Always have excellent customer service at the pharmacy drive-thru.
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March 2024 by Bernard Paiz
We are senior citizens and Aaron was so nice to help us. He was very polite and friendly. Need more customers service people like him. Again a very nice young man
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February 2024 by Zoi Klonari
The general store employees were very helpful and pleasant. The pharmacy staff not as much. And I never saw the minute clinic person. Too complicated. I just left
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February 2024 by CAF S
I do not like writing bad reviews, but this place deserves one. Due to their lack of knowledge in the pharmacy products they provide, I had to make 3 pharmacy trips because they could not sell me a full diabetic kit where the test trips, lancets, and monitor all worked together. I needed this urgently, and they were not able to give me the equipment I needed. When I told them the level of urgency, they acted as if it was no importance to them. The lack of customer service was so potent that is drove to write this review. I hope management sees this and makes the necessary changes to improve this pharmacy, because I love Knightdale and they are lowering the standards in the area.
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January 2024 by kimberly webbpayne
I’ve been trying to reach a human for 30 minutes in the pharmacy about a NEW PRESCRIPTION Well this was a big mistake.
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January 2024 by Sparky (Adrian)
Today's phone call consisted of a cumulative 15 minutes of brain-grating hold music and 2 minutes of trying to get an answer out of the pharmacist about a prescription, only for them to briskly and rudely interrupt me with "I'm super busy right now what's your question?" and not actually address the problem at all.I told him I'd call back some other time.I'm still not sure if my prescription is going to be filled.Backstory:My doctor wrote a prescription for a medication that is available over the counter. I've had this prescription for over a year now. The reason for the prescription is because it's problematic to acquire this medication on a regular basis without one.1. It's quantity-restricted when you buy it over the counter. You can't get a full 30-day supply at once. At best you can get 15.2. Nine times out of ten, the pharmacy only has one or two boxes of 5 in stock, if I'm lucky. So even if I could get 30 of them over the counter, they almost never have that many available unless you know when their delivery truck is scheduled to stop by.3. You can't get it through the drive-through. You HAVE to go inside, show an ID, and sign a document saying you're not going to abuse it. Every time. This isn't just CVS, this is any pharmacy.4. With a prescription - even though insurance doesn't cover it - 30 pills is about $15. Without it, 30 pills adds up to around $35-$40.I have to take this every day. So in order to keep it in stock, without a prescription, I would have to physically drive to the pharmacy at minimum twice a month, hope they have it, and pay more than twice the cost. So I got a prescription.The first time the prescription was sent to them, I never heard back about it. I called to see what the status was, and they said "It's over the counter." As if that explained everything. I thought, So....? ....you just.... didn't fill it? And didn't bother to inform me that you had no intention of filling it? So I just wasted a week waiting to hear from you? Cool. I know it's over-the-counter. So does my doctor. So does my insurance. This is a prescription. You're a pharmacy. Please fill it.I explained the situation, they filled it, asked me if I wanted to set it up on auto-refill, I said yes that would be ideal. They said it was taken care of.30 days later. It doesn't get refilled. I wait. Never hear from them. I call. We have the same conversation. They fill it. They assure me it will get refilled the next month.30 days later. It doesn't get refilled. Repeat.Here are the various things that I've been told when I've called:- "It's over the counter"- "Your insurance won't cover it"- "You have to call every month to make sure the lead pharmacist has approved it"- "It's on auto-refill now so you don't have to call every month"- "You can't do auto-refill for this, you have to call"So this month, yet again, it didn't get refilled. I call to find out why. After 10 minutes on hold, I was told (so quickly I could barely understand what he said) "It's over the counter. Want me to refill it? You have to call it in every time, you can't do auto-refill." I explained that this prescription has been an ongoing issue and asked if there was a lead pharmacist I could speak with to resolve it. He put me on hold for another five minutes, forgot I was there, and when I asked (again) if I could speak with someone in detail about the issue, he interrupted and said "I'm the pharmacist on staff. I'm super busy right now, what was your question?"I get it. You're busy. The pharmacy is always understaffed.That being said. It should NOT be this difficult to set up a prescription to auto-refill every 30 days. There is nothing difficult or complicated about taking two boxes of *already packaged medication* off of a shelf, sticking it in a bag, slapping a sticker on it, and sending a notification
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December 2023 by Crystal G
Employees at this location have horrible customer service. Beyond rude can’t even call up the store and ask a simple question without them catching an attitude and hanging up the phone.
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October 2023 by Johanna Underwood
Worst pharmacy experience I have ever had. They make you wait FOREVER, and the attitude received when you ask questions or call is ridiculous. They lied to me about when a prescription for my baby would be ready. Never again.
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October 2023 by carolyn collins
Scheduled appointment with minute clinic, pre-checked in, signed in at arrival- the attendant takes a walk in that came in after us and who also did not sign in. Once that person left attendant calls us back then proceeds to talk to the customer that was waiting, and helps that person get to the Walgreens. I’ll never visit this location again.
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August 2023 by Angela Thomas
This is the busiest CVS in the area and even though there is always a wait, the people are outstanding. They have solved many issues with my medications as I moved into the area. Top notch staff.
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August 2023 by Jean Cole
I've tried and tried to be patient with this store. The employees are really nice. However, the pharmacy is CONSTANTLY out of stock! I can't take it any more. I've called corporate and that didn't help either. I'm done with this store. Nothing but back ups and frustrations.
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August 2023 by John Clark
Always a problem when I go get a prescription filled at this location. Today they misplaced my prescription. Finally found it after a 35 minute wait. Last time, similar problem. There were around 15 people working in the Pharmacy. None of them are working together.
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July 2023 by Write Publish
This review is for the minute clinic. My wife went there having severe green cough, high temperature and chest congestion for a few days. The FPN suggested cough syrup and Tylenol but didn't prescribe antibiotic despite asking for it. Came back home, called a MD friend, described the situation and asked for suggestion. He suggested, she shall start antibiotic ASAP.
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July 2023 by Paul T.
I recently had two Minute Clinic visits here for inner ear problems (first for diagnosis, second for a follow-up).Both times I saw Lisa Blevins, NP, who was very knowledgeable and helpful. She was able to diagnose the issue, ease some symptoms right away, and prescribe treatment that helped a lot in the long run.I'll see an ENT specialist next month for another follow-up. That had to be scheduled weeks in advance, so I'm thankful for the same-day care I got here.
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June 2023 by Nadim Jabbour
Always a long wait to get your prescription even if there is only two cars ahead of you.