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October 2023 by Colby Wahl
Had an issue with our vehicle leaking oil and they were able to find the problem, fix it all without charging us because the issue was so simple! I feel like any other shop would take advantage and even charge for the labor but it was such a great interaction! Will continue using them for all our automobile needs!
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September 2023 by Shane Rawlings
Went I for alignment on my 2015 Tacoma. Noticed the wheel was slightly off on my ride home. Called back and they got me in the next morning and fixed the issue at no charge. Very happy with the service. My only complaint is the charge for shop supplies. This should be built into the cost of the service and not passed onto the customer as an additional line item.
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September 2023 by Jessica
DONT go here periodt- my relative wanted to work with these folks to get her car fixed but the cost was very high. My relative–single, college female trying to get on her feet with a job she just got and needed extended time. These folks are cold and unprofessional. They called my relative out the blue & rough about getting her car towed to "customs". My relative decided we would take the chance on the bad gas leak to take back home. That part was fine. However, after arriving there to move the car from their lot, the car didn't start.***a car can still run with a gas leakAgain, it was strange the car didn't start after filling with gas. We were there for 3 hours–no management ever came out to greet my relative nor acknowledge the issue. However, a nice tow man immediately came to our aid and found out the battery simply needed to be recharged–tow guy figured it out in 10 mins.
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September 2023 by Gucci Bhost
If i could give 0 Stars i would. Made an appointment a day prior for 12PM. I arrived at 11:45AM and didn’t leave till past 4PM. All i needed was 4 new tires and an oil change, was told after 30 mins being there that they needed to order the tires from the NewBern location and it will be another 30mins. 45 mins past for me to get news that the person delivering the tires only brought 2… And had to go back to grab the other 2. I spent over 4 HOURS FOR SIMPLE SERVICE. My car was walked past so many times i can’t count, I HIGHKY RECOMMEND ANY LOCATION BUT THIS ONE. terrible just terrible.Services: Tires
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September 2023 by Nekiesha W
I had a very bad experience here! I bought a set of new tires got a small hole in one call the company only to find out that my tires never had warranty!!!! The very next week i got a gash is the other tire in the back so i was not ok with this because theres tires are not even a full 5 months old went to talk with the store told me there is nothing they can do even though i did not only spend the money there for a set of new tires i got 700 dollars of work done on my car in addition to getting new tires there. Also when i went to talk to the im was told that someone would be in touch with me i would receive a call back from the supervisor that I NEVER received!!! At that moment I knew i will never come back to this store they lost a very good customer. And i see the way they treat thier customers is a shame that i was not even important enough to give a call back. I advise no one to go here. One other thing i called customer service and they told me i can work it out with the store which tells me there is something they could have done they just chose not to!!! What a very bad experience i will never go backService: Tires
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September 2023 by Christen Marilyn
Matthew was very helpful in showing me my new wiper blades (even taking the time to compare them to my old ones and explain the difference). He and other workers have been so patient to answer my many questions and I'm very happy with work done!
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September 2023 by Michael Weiss
Been waiting over an hour and a half for an oil change that I had an appointment for and they still haven't touched my car. The gentleman at the counter said "sorry, we had an unexpected amount of appointments show up." What's the point of an appointment?I won't even get started on the predatory upsell attempts.Service: Oil change
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September 2023 by Angela Thomas
Friendly courteous service. They did exactly what they needed and didn’t try to sell me on other services. Kyle was great! Thank you!
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July 2023 by Kiana Smith
Robert store manager, Denied me services to get my car fixed because I wanted to go through my car warranty to file a claim for payment of $2300. He denied me sevices 2 months previously which I paid put of pocket but the cost was lower $230. I have used my car warranty many times previously at different Firestone locations with no issue. Robert store manager explained to me, "he did not want to use my warranty because he refused to hold on the phone with my warranty company more than 20mins."
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July 2023 by Jeffrey Novy
My experience was very good. Everyone was friendly and professional. Scheduled appointment was started on time and completed in a timely manner at a reasonable cost.
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June 2023 by Brian Tomlinson
Top shelf customer service and this team has a great work flow. Very efficient and friendly, reliable service.
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June 2023 by Brendan F.
Went to this Firestone to get a tire patched due to having a nail that was in the center of the tire. After about an hour I was called and told that the tire was "too damaged to repair due to another 'nail' that was in the sidewall so I need to get a new tire (suggested a $270 Firestone brand tire" so I took the car home and checked it out myself. I used pliers to pull the "nail" out only to find that the nail was actually a tiny piece of hard plastic lodged in the bulk of the tread. I used soap and water to see if there was any detectable leak... nothing. It ended up being 3 hours of my day wasted waiting on a simple patch repair. I wish they just checked a little better. Seems a little fishy to me. This isn't my first bad experience with firestone in general, but it will definitely be my last.
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June 2023 by Eugina Barnes
I want to send a shoutout to Kelsey!! My car is under warranty and when the company tried to play hard ball, she stood her ground!!!The only downside was the wait time; I had a 11:00am appointment and didn’t leave until 1pm.Service: Electrical
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June 2023 by Karen LORENZO
I have been there twice the work is fine but the prices are outrageous and they have overcharged me for things I did not authorizeI never told them to change lightbulbs they charged me over 50 for two small bulbs 150 for an oil change with a couponI pay 85 at pepboys same oil and they told me price went upIf you have an emergency fineBut pay attention they will over charge you.
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May 2023 by Maxeem Romais
Great customer service at this specific location. Great job.
