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December 2023 by Darius Taylor
Liars like all T-Mobile salesmen. Told the young lady it was an emergency & I needed the cheapest way into a new phone. She proceeds to lie about my rate plan & inflate the price. She also added insurance & charged me for 2 screen protectors that I don't have. She then told me the taxes on my $179.99 phone were $30-$40. I've bought way more expensive phones before & I know how much things cost. Entire transaction was fraudulent & I will be switching back to AT&T when my 30 days are up. Tip: buy your phones cash & activate them yourself.
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May 2023 by Francanna Vaughan
Awesome staff very helpful in what you are trying to accomplish.
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December 2022 by Shawn Bruce
Very good, quick conversation and she helped me out with my problem. Two thumbs up for this place!
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September 2022 by Angie Ray
I went in to get a new phone and the manager Angela was so nice and knowledgeable about the products that she sells she made it easy for me to make my purchase. I would definitely go back to this location again.
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July 2022 by Jay Nak
Do not waist your time or money at this store. if the phone is not working, you can't get your money back even though the receipt says you can. The store manager, Laura cannot help you. GO ELSEWHERE!!!
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May 2022 by S T
I've been here a few times and it has always been a pleasant visit.Today we were greeted with an employee opening the door for us. I know that's not customary. He must have been doing something in the front of the store at the time but the gesture was appreciated because he didn't have to.Our visit was quick. They corrected what was wrong with my son's phone with friendliness, before we were sent off with a 'have a great day.'It was a very positive experience.
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April 2022 by Bran
They have the absolute worst customer service. I will not ever buy anything from Metro again, and am currently looking to switch phone companies! Doesn't make sense to offer items under a care package (supposed to be at no additional cost) however, was charged for everything! Ding dong 1 and 2, were not helpful at all! Wouldn't have given them 1 star, they suck to say the least!
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February 2022 by Joe Cabaleiro
Great experience here with Laura, who helped me and my aunt with a complicated situation related to billing and automatic payments. Thanks to her patience and efforts, we were able to resolve it.
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June 2021 by cassandra boston
Called to see what upgrade options were available. Talked to the district manager Carmesha and she was friendly, polite, and knowledgeable about products, specials, and current promotions. I will definitely keep metro for all my cellular needs and continue to use this location.
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April 2021 by Mr. Cannon
Johnny was great! It's not everyday you find a metro PC's rep that gets you in and out with full understanding of your new phone.
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April 2021 by Michael Stivaletti
We went to Metro Mobile in Knightdale yesterday and I was really impressed. The Manager Johnny and his team were answering customer questions and teaching them how to operate their phones, taking their time with them and not just blowing them off like other stores. Their caring and concern was very refreshing.
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April 2021 by Michael S.
We went to Metro Mobile in Knightdale yesterday and I was really impressed. The Manager Johnny and his team were answering customer questions and teaching them how to operate their phones, taking their time with them and not just blowing them off like other stores. Their caring and concern was very refreshing. Any phone model that was asked for is available (a new concept) in the store. We were even offered water while waiting. After observing all this we switched to Metro Mobile for a great deal and service. Kudos to Johnny and his team!
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March 2021 by Laura Gardner
Johnny is amazing. He gives amazing customer service. He did us right.
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March 2021 by Toxic Rose
Amazing spot on service from johnny, very friendly and helped me get the best price.
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March 2021 by Elliott Mason
Johnny took care of my new phone hooked it up great customer service
