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February 2024 by Rob Wilson
It's okay. It's hard to find help. I understand service is lacking.
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February 2024 by Julie Lynch
It's February and Christmas stuff is only 70% off.
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February 2024 by Gina
Pretty disappointed with this location, a lot of empty shelves, not much choice. Check out is very slow. Only found a couple item from our list, have to go some where else to find the rest.
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February 2024 by JessicaPatrick JessicaTaylor Presents
Was able to find all.my holiday needs and GREAT PRICES!!!
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January 2024 by Rob Landtiser
Needed Christmas boxes and we found them here.
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January 2024 by Vosha Allen
I recently sent my aunt into the store from an online to store pickup for my nephew. I provide screenshots of the order confirmation and items for a smooth pickup, as I'm out of state. I also place the pickup with her name,phone number and email address. Upon arrival to the store, she waited in line for the pickup. The order did not have all 3 items in the bag, although online it had them fully in stock,AND the store confirmed all 3 items and said ready to pickup.My aunt immediately told the cashier (Mary Beth) an item was missing. She disregarded her and said she would call someone to check. My aunt waited there over 10 minutes and had to follow up with Mary Beth If someone was bringing the item. MaryBeth then asked her did she go check the self for the item, and someone was checking and return to ringing out other customers.Shawna (the manager) did make it to the front and was immediately helpful and nice.She apologized for the wait, and the horrible customer service and explain someone must have incorrectly picked the order. She also had 2 other associates looking for the missing item. Unfortunately the item was actually not in stock. She (Shawna) personally walked my nephew and aunt to the sketchpad and helped him pick a replacement.Although the manager on duty fixed the issue, too many things went wrong for simple online store pickup. Marybeth being the major issue.I understand online databases are not always accurate, especially during high shopping seasons, but the store confirmed all 3 items and charged my form of payment for all 3. Marybeth should not be the face of customer service in high peak times. Definitely will not use the service again. Not worth the hassle
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December 2023 by Kirsten Adams
The hours online say that they are open until 9PM on Sunday. I drove 30 minutes in the rain after dark to get some supplies I needed for a time sensitive project and when I arrived, the sign on the door stated that the store actually closes at 7PM on Sundays. Please update your hours, as they are incorrect online. This was very inconvenient.
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November 2023 by Fawn P
Custom framing was a rough experience. I had to go back twice because the staff person wasn't available. On the third try they cut the glass I needed for my oversized frame. Unfortunately they cut it just a bit too big, so of course it broke going into the frame. $80 in the trash.
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November 2023 by Page Sault
This store has everything thing I need when I get it in my head to be creative. I especially love the end of season sales at Michaels ???
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October 2023 by Victor & Margie Gibson
Didn't find what I was looking for. Flowers that appeared to be 60% off were not. Stood in a long line for nothing.
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September 2023 by Wanda Evans
Want to thank the lady that was working Sunday August 27th for all her experience helping me find the right paint for my little Charlie status the colors was great .
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September 2023 by David Distelrath
Very Helpful employee! Helped me find just what I was looking for, and after explaining my project even offered different suggestions for materials.
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September 2023 by Brennan Novak
This Michael's is okay in a pinch. The one at Cary Crosseoads is the best. I did rearrange these footballs to say SLUGS.
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September 2023 by Daniel James
Great shopping experience! Excellent deals and very helpful staff!
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August 2023 by Dale Driver
TOO SHORT HANDED! Couldn't find a store floor person that could help find the items I needed. I spent way too much time trying to search aisle by aisle.