“Great friendly staff, willing to negotiate, and gave fair expectations for the things that they were not able to take. Nick and I were able get a great deal worked out for a cool old amp. I would recommended for guitar nerds like me or anyone looking for a deal.”
“I had a great experience at Picasso Pawn thanks to Nicholas! He made the whole process incredibly smooth, respectful, and easy. He was super knowledgeable, gave me a fair deal on my loan, and had me out the door with cash in no time. If you need help, definitely ask for Nicholas, he provides top-tier customer service!”
“I must say that I hardly ever write reviews, but I couldn't help to notice that they have a 4.1-star review. I guess you cannot make everyone happy in this world, not matter what you do. I worked in retail over 26 years and you always have unsatisfied customers no matter how polite you are to them. On my end I give them a 5-star review as I have been there 4 times already and never had a bad experience with them.
Every time that I have been this Pawn Shop, all of the staff members were very polite, friendly, quick to help, and they did not rush me as I picked out my beautiful rings! I will say that the 1st time in the shop, they had to deal with an irate customer. I overheard a staff member tell her that she was given ample time to make payments and pick up the item that she pawned by a certain deadline.
The customer became very angry as she pointed out that the item she pawned was used for schooling.
The staff all remained calm as they tried to settle the dispute and deescalate the situation. Never did any of them yell or show disrespect to the customer.
From my experience the staff have always been very friendly, helpful, and courteous as I have purchased a tv and jewelry. They even put up with my 12-year-old as he wanted to see everything and talks their ears off..lol. They engage with him and enjoy his personality. The shop is very clean, kept neat, and they have a big selection of jewelry!
Sorry for such a long post, but honestly, they do not deserve a 4.1 review. I was not asked to write this review, and neither am I close friend to any of them. I am just an average customer that was treated with friendly respect.”
“Yes, my name is Danny. I’ve been at Capital national porn for many years and I met a guy named Al and he was fantastic coming in and out and got me what I needed.”
“Great place with awesome hospitality. Great products, great prices. This place is way more than a normal pawn shop. They care enough to take care of their customers, I guarantee you will walk out with a smile on your face. Awesome inventory.”