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September 2023 by Rokelia B.
This morning I was doing a ship delivery order and it was an amazing guy. I believe his name was John. He was working in the stock in the with the back to school. He was amazing and strategic with helping me to find an item that was so tedious but I told him I was going to give them a shout out. I recommend this target if you're ever in the Knightdale North Carolina area.
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August 2023 by Mary M.
It's Target!! - that's what I have to keep reminding myself while I'm here. I often feel like I am walking around Walmart with the dirtiness, and the staffs demeanor.
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April 2023 by Ariana T.
Y'all, does anybody work here?! I went in to buy AirPods after looking online and seeing them in stock. This was to be a quick in-and-out mission. I get to the tech department and ask the worker about the AirPods. Target pulled a "gotcha" on me because turns out the worker was an AT&T guy who said, "while we wait for the tech to come back, I'll talk to you about AT&T." While talking my ear off for the next 10 minutes about why I should switch my life to everything AT&T while we're waiting for the tech person to come, he eventually stopped and called for the tech. More time goes by and he calls again. It's now been 20 minutes. I walk around the store to find another worker and the aisles are as empty as the registers at walmart. I finally find another worker and relay why I'm here, he responds that he'll send someone over while walking away to go do something else. Im confused- should I follow him? I'm just left there bewildered about my entire experience so far. I go back to the department and it's been 30 minutes. Mind you, I'm holding my 7 month old baby who is getting fussy and, pfff, I am too quite frankly. No one shows up so I tell the not-a-Tech just At&T guy I'm going across the street to Best Buy and he actually agrees and says "yeah there's tons of workers there that'll actually be able to help you." Knightdale Target. Please get yourself together. You lost a sale on expensive AirPods, and my experience was horrendous.
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January 2023 by Anissa W.
11/26/22: I stopped here to return something. The cashier in Customer Service wasn't friendly, but she was quick. So, I appreciated that. Afterwards, I walked around a little bit. I had no real plans to purchase anything, but I did a bit of browsing. The store was a bit disorganized and junky...very different than what I'm used to seeing at Target. I don't like picking through piles of clothing, so I decided to move along. I left without making a purchase. Maybe next time...
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September 2022 by Peggy R.
I was in Target in Knightdale after noon and the people that work there were soooooo rude. I am handicapped and I can't tell you how many employees either walked in front of me or made me stop. Nobody said a word to me when they walked in front of me. I got into an argument with an employee in the grocery department.. I tried to get past him and he got VERY RUDE with me. I really will hesitate to go back...and was only in Target because I got a Covid booster. Peggy Ross
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August 2021 by Lin K.
This Target is about the worst one I have visited. Two employees were talking to one another complaining about a store policy. Maybe do that out of customer earshot. Also, the shoe department was an absolute mess. Management needs to step it up here. Not a pleasant shopping experience.
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June 2021 by Amy B.
I used to love this location, but it has gone way downhill. The drive up service has made a few mistakes that have cost me time and money, and I went in today to try and find a few things. They entire store looked like a rummage sale. The shoe area especially was an absolute disaster. No organization, baby shoes mixed with adult shoes, half opened boxes thrown all around. I really loved this location over White Oak for convenience and because it's way less busy of an area, but today really made me reluctant to visit this store again.
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April 2021 by Alicia H.
I loooove this Target!!! The staff is always nice and helpful, also checking out is easy and usually pretty fast. Great store. I'm always in there
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April 2021 by Jessica P.
I had a very unfortunate experience at this target in knightdale. I was looking for this specific bike for my child. I had been all over wake forest & Raleigh looking this bike. The assistance I had at those two locations were amazing! However neither of those locations had the bike I needed put together & ready to go. Both locations did offer to hold one of the bikes for me & have it possibly put together on Saturday..that was IF the bike builder came in. I did not want to risk doing that & something happen & I have no bike (this specific bike) by Sunday for Easter. So the nice team member Jonathan at the Raleigh store called knightdale to see if they had it in stock..after being on hold for over 20mins then being hung up on by knightdale, I told him to not worry about it, we would head over to knightdale & call on our way to see if someone would be nice enough to pick up & check for this item. While in route to knightdale I finally had someone pick up, his name was Brandon. I told Brandon how hard of a time I've had finding this bike today & I'd be so grateful if he'd check to see if this item was in stock, put together & ready to go. Before I could even describe the bike I was looking for this is what I got from Brandon "there are absolutely no holds on these items because they are such a hot item this time of the year because of Easter" I politely said "sir I'm maybe 5mins away, can you please check to see if you have this bike?" He then said "what's the item #" as if I had it written down or memorized it.. I said "sir I have no idea the number. If you walk over there I can describe it to a T for you..it's mint green, purple flowers on the handlebars it is the ONLY one over there like it & it's a 20 inch"... his reply "I still need an item number" basically he wasn't going to physically walk over to set eyes on this bike & see if they had it. I then had to scramble on targets website and figure out where this item # was. I finally found the item # as we were pulling in the parking lot...I gave him the item # and he came back on the line & said yes I'm showing in my system there is 2 here..I responded with "Awesome! Sir I'm pretty much here, can you please pull one up to customer service? I'll be in the store in just a moment" his reply "absolutely not, no holds" I said "wow that's funny because the other two locations were gonna put one on hold for me over night & all I'm asking is 5 mins" his reply "sorry, company policy." At this point I really wanted to take my service elsewhere. It's sad that someone was this cold/rude to not even try to go one little extra step to provide a remarkable customer experience. I genuinely felt like I would have been treated better somewhere else. I put my emotions aside because this was the bike that my daughter wanted. Me & my husband walk in 3mins after we hung up the phone & went to the back expecting to see the bike wall empty considering Brandon said that bikes were such a "hot item" for Easter. Much to our surprise the wall was full! It was bikes galore. It didn't look like bikes were such a "hot item" after all. Seeing that made me relieved because the bike I needed was still there but then again it made me even more upset that I wasn't worth a 5min hold for reassurance. I was about to drop over $100+ and I was treated as if I wasn't worth that little bit of effort. When I got to check out I had the cashier get the manager on duty. I wanted to make them aware of the frustration I felt from that team member. Much to my surprise Brandon was a manager. I told him my frustrations of how he handled the situation & I told him if I wanted crummy customer service I would have went to Walmart. He said "then you should go there" Not even a sorry. I work in customer service and if there's one thing I know is you ALWAYS
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February 2021 by Mike A.
Target sucks! Inconsistent inventory: some Targets have children's clothes...some do not. And forget about calling the store. It's nothing short of a miracle to have someone answer a telephone. If they can't answer a phone...I can't spend my money there.
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May 2020 by Liz H.
I went to this Target yesterday morning, it's open the first hour to the elderly I was told by a tall man named Rob I believe blocking the doors. He literally said nope sorry you cannot come in blocking the door. Was VERY rude! So I left and come to find out by Target corporate when I called not only is the first hour for the elderly, but it's also for people with underlying health conditions and pregnant women. Well I am pregnant yet he just assumed I wasn't and made me leave. This is discrimination and I was told they cannot MAKE anyone leave the store as he did. Shame on him, he needs to get his facts straight and stop discriminating people. He also needs to lose his poor and rude attitude.
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December 2019 by Tracy W.
Supervisors at Target in Knightdale are very disrespectful. Santos and Morgan both have attitude issues. That's why there is such a huge turn around at this Target. All management need training. I wouldn't give this Target a one star. This Target is prejudice and treat black employees wrong.
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November 2019 by Sarah C.
Love my local target!!!!Absolutely love how clean, organized and presentable they keep the store. Staff is very nice and very helpful.
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September 2019 by Kayla M.
I'm only giving this Target a 1-star. I'm so tired of their website saying that they have certain items in stock in-store and when I go to pick them up they do not have them. So I either have to wait for an associate to see if they the item in the back storage or I have to complain to guest services about their incorrect inventory and pricing. I have also ordered items online to pick up in store at a later time and I've gotten notices saying my order is ready but when I go to them up, I'm told that they no longer have the item. Sadly this is happened at least a handful of times to me at the Knightdale location. Customer service associates blame the Target's website for not updating more frequently. However, I have not run into this problem at other Target's. Whatever the reason they really need to fix this because it's getting worse and they are about to loose our business.
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August 2019 by Kenisha R.
I like this Target. I do wish they didn't have to pack up school supply land so soon but I understand that year around schools are prominent in this area. I enjoy how clean it is and how you can find someone when you in the area. The past two times I have been to Souad (hope I spelled that right. She has been a pleasure to the store she is nice and helpful. I always seem to bump into her at the self checkout. She made my Target experience even better.