-
September 2023 by Web L.
9/2023. - My experience with Home Depot for inhome kitchen cabinets make over was not a good experience. The customer service was horrible. They say it will only take x amount of days but it's all BS. I would make sure you get quotes from other companies before contracting Home Depot to do the work.
-
August 2023 by Michelle Bilowus
Hell yes! Great deal on renting a moving truck!
-
July 2023 by Brittanie W.
Had terrible service. Attitudes all the way around, trying to pick up an order for Sheetrock and nobody would help me, after being told to go to a specific register to pick up my order I was told "that's not my job it has nothing to do with me" I continued to ask someone else and he wasn't even trying to help and see if my order was ready and after asking a few more times (because I was told my order was ready prior to even coming in) he radioed and they said they never got the order for it. Basically shit attitudes and poor communication. Donna was the only person to help and was great. Otherwise we won't be back.
-
June 2023 by Blanca B.
I always receive the best suggestions and assistance at this Knightdale location. Greg at the Customer Service Department goes above and beyond to provide the best quality service.
-
June 2023 by Craig Y.
We spent $200 for delivery, of which we expected a certain amount of expertise. No we got two clowns that did everything wrong. They couldn't get power to the dishwasher. After many efforts, success. Then, which I found out later, wrong screws were used to install. They left after the power was on. We tested it, no water, they forgot to turn the water on. Then in their rush to install when the water was on and being tested. Water shooting everywhere underneath. I quickly tightened the source of the leak. We are angry and disappointed. Now we have to wait until next weekend for some, hopefully of some expertise to inspect the train wreck. It is shameful that these big box hardware companies pay more for advertising and not on employing and training quality workers.
-
April 2023 by Paige H.
Every time I come to this location I end up waiting forever to get paint stirred or to look at paint. Even though I ask at the service desk to send somebody over I end up waiting to the point that I have to leave and drive 10 minutes down the road to the one on Capitol to get any help. Worst Customer Service ever!!! Today they were playing with a cart of puppies instead of taking care of customers.
-
March 2023 by Ann S.
I have gone to this location at least a dozen times in the past year and today's experience was the same... disappointing.I looked on line for the 64" shepherd's hook for my garden. I didn't want to drive 5 miles if they were out. The online shopping said the Knightdale store had 8 available, so we went. There wasn't 8. There wasn't any of that size and price range. The one with the scroll work was there at the right size. I said to my partner that if it was $17.99, I'd take that one, but when we went ip to the service desk the cashier there was surly that she had to come around her desk to check the price. I told her that they were out of the others that they said they had in stock showing they had 8 online. She just stared at us and didn't say a thing... to anything we had said to her. She just went back around the counter and went to the next person!If it happened once or twice, that's one thing, however this happens constantly. After never finding what I need at the price they say they have, but constantly finding higher priced items similar instead, I'm done. I'm older and on a fixed budget. If they are using bait and switch to get me into the store to spend more and then be treated rudely, they aren't getting us back as customers. I'm going to a mom and pop local nursery who NEED the business more. It maybe a higher price, but we'll at least be keeping a local business alive and be treated a helluva lot better.
-
March 2023 by Thomas G.
It appears when you need someone to help they disappear. Waiting for 20+ minutes to by carpeting no one in sight. Had enough getting ready to leave
-
October 2022 by Willie C.
Brea at the front desk built like bugs life and got the a wild attitude. I was really confused at first
-
October 2022 by Cody C.
This was a horrible experience. The reason I ordered a ladder was because if I placed my order within the given time remaining, it would be shipped to me by Tuesday 10/4. So I placed the order. Frickin bait and switch. I had to skip work all day Tuesday because the ladder was a no show. I attempted to have the ladder held at the shipping location within an hours drive when it arrived Wednesday, but FedEx has a broken automated system and could not process my request. I missed 90% of my work day waiting for the ladder to arrive Wednesday. When it came, I excitedly opened the packing material, just to find one of the latches had been damaged in transit. Unbelievably horrible experience, and after communicating with customer service, I learned y'all don't care about your customers satisfaction at all. Horrible experience 1/10 do not recommend.
-
July 2022 by S L.
This store is severely lacking in customer service. I've had bad experiences 2 days in a row. First it was Phillip who behaved like it was bother to help me. I decided to give the store another chance today and the "asst manager" John is terrible. He asked me if I needed a board cut for a project...why else would I be in Home Depot????!!!! He said that isn't what their saw is for but he would sell me a saw. How else are customers supposed to get long boards into their vehicles???? I will not shop in this store again.
-
November 2021 by Johnny Watson
their return policy on their website plainly stated if you return merchandise WITHOUT a receipt they will give you a gift card .. They will not honor their own policy. I tried to exchange a Milwaukee impact that was given to me as a gift and that particular model number has been discontinued or should I say changed They have the EXACT same one but a different item # now.. This is their loophole. So I basically wasted 2 hours of my time not to mention gas only to be told No.. I could see if I was returning without a receipt to get a gift card to sell for drugs like some do but I just wanted to exchange it for another one just like it but WORKING. SO NO, after today I wouldn't recommend this store to anyone because of this, somehow I feel like my RACE PLAYED a factor.. I mean if they can't honor there own policy what else could it be? Maybe corporate headquarters can tell me
-
May 2021 by Brinna Stanton
Boy am I one ticked off customer. ordered a refrigerator from this place and it was delivered with no problems what so ever. decided to purchase a dishwasher from you guys and it was delivered on time. here's the problem I have. I paid for installation and removal of my current dishwasher and was informed by home depot after my dishwasher was delivered that their installation company (progressive) wouldn't be able to install my dishwasher cause I lived further than 40 miles a
-
April 2021 by Linda Daughtry Dean
Excellent customer service, The shelves are well-stocked with what you need, checking out was fast, we would sure love to see a Home Depot come to Goldsboro North Carolina ! Desperately need one there! We love this Home Depot store!
-
April 2021 by Katie Barber Howard
My husband and I were recently shopping there when a very strong thunderstorm hit and the area was put under a tornado warning. I was very impressed by the professionalism and proficiency the staff showed when putting the store's tornado warning response in effect. Customers were invited to the break room area for safety, and staff kept making sure everyone who wanted to sit had a seat. They also passed out bottles of water as we waited. When the warning was over, staff immediately went back to work and continued to be friendly as we made our purchase. What could have been a stressful and tedious experience was handled wonderfully and I felt good knowing Home Depot prioritizes the safety of staff and employees over sales.