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November 2021 by Laurianne Alston
Had a great experience!!! Our welcome home hutch that was bought at Haverty’s here in Ft Pierce, Fl had all 3 lights on the top deck blow out!!! Havertys referred us to guardsman who referred us to Furnlite. Excellent customer service. They initially tried to get the parts from Vietnam free of charge where it’s made but due to pandemic, everything was closed down. So they referred us to Furnlite . They gave us all the codes and the prices. I ordered it online , it arrived in a few days. No need for electrician as my husband was able to insert themWith no problem as they walked him through on the phone . Now I have my beautiful hutch lit up at night again! But don’t put the dimmer on high - leave it on low as the halogen bulb will make it explode as it gives off a lot of heat!!
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April 2021 by Andra Enoch
I recently purchased a replacement Touch dimmer from Furnlite. I ordered online and it was delivered within a week. I installed and it works perfectly. I am mechanically inclined but, it was easy to do after locating and identifying the dimmer part. I unplugged the quick connect wires and reinstalled. I was happy the company is still in business and was able to acquire the correct part, delivered for like $30. My wall unit is once again beautiful with three stage dimmer lighting installed. Original unit lasted for about 13 years before deciding to break.
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July 2020 by Robert Mahoney
Without knowledge previously, I've bought multiple items (a desk, a TV unit, a bed frame) all of them with Furnlite items in it.And while all over them at the time of purchased have worked, I know have all but one item still working (and even that desk light is not working as I type this - it's intermittent at best!) This company has somehow been able to get equipment installed into furniture only to see them fail and stop working. On top of that, because it's electrical related, it's a burden to replace the parts if it's even possible, nevermind the cost! And I'm posting this from Canada, for a company located in the US. So you're left with furniture lights or electrical panels that are inoperable, can't be removed easily as its part of the furniture, and no way to get access to parts unless you want to pay a premium. How this company has been able to operate as long as they have with such shoddy equipment and into multiple markets is beyond comprehension. All I can say to you guys is: if you're about to buy furniture that uses some kind of light switch or electrical power adaptor built in - check if its supplied by Furnlite. And if it is - DO NOT BUY.Companies don't truly understand customer frustration and make significant changes to their products and/or service until it affects their bottom lines.
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November 2018 by erica blair
I did not need light service but everyone I spoke with here was pleasant when I had to call.
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June 2018 by Vickey Pruitt
I worked their for 13 years and loved it and all the people that worked there was great people. Good time there. Miss it a lot.
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June 2018 by Yanira N Miguel Mares
My desk came with a built-in surge protector from Furnlite and went out with a few storms we had here in Texas. I contacted them and Kenny Houston was very helpful and resolved my problem! Thank you for going above and beyond......GREAT CUSTOMER SERVICE!
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July 2016 by Danial Lassiter
Warning, do not use a CFL bulb with any piece of furniture that has a FC-505 controller in it as the CFL will blow it out.
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June 2016 by Erica Brownfield
We had the PD2000 in a desk with a laptop and a desk top printer plugged into this and it caught fire. When we called them to let them know today, not to get anything free but just to let them know. The customer service manager was VERY rude! Will never purchase ANYTHING else from them again.
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April 2016 by Anton Kwiatkowski
Excellent product - and exceptional customer service. Instant response to queries.
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September 2015 by Morgan Randell
These furnlites (FC-300 model rf416) keep breaking. This is the third time I have had to order new ones to keep our 8 cradenzas lit up. I am ordering 4 lights this time. So, obviously I am not very happy about this product, but I am stuck with it because of the wiring.
