CVS, a well-known pharmacy chain, has received mixed reviews from its customers. While some have had an excellent experience, others have faced challenges with the company's operations. One customer was pleasantly surprised by the exceptional customer service they received. The local CVS pharmacy proactively called the customer to notify them of a vaccination requirement, and the pharmacist even remembered the customer from their previous visits. The pharmacist was attentive, helpful, and went the extra mile to ensure the customer's vaccination coverage was sorted out, all while maintaining a lighthearted and friendly demeanor. Another customer had a positive interaction when they called to place a refill order. They were assisted by a pleasant and helpful employee named Emily, who provided the necessary information and cost details. However, not all experiences were as positive. One customer encountered some confusion with the questions on the pharmacy's page, as they did not understand the abbreviations used. Despite this, the overall experience was still deemed excellent. The reviews suggest that while CVS may face some operational challenges, the employees are often just as exasperated as the customers and are doing their best to provide good service. The reviews encourage customers to be more patient and kind, as the issues may be beyond the employees' control.
Called to place a refill order. After getting through that? I wanted to check on one of them. Finally, I got a real person. I believe her name was Emily. She was very pleasant and helpful. She gave me the information I wanted/needed, and told me the cost. She was a great person to deal with today. Burniese is nice too..
September 2023
Experience was excellent. I did not understand the questions on the page that asked about HWH…etc. I didn’t know what the initials meant, so that’s the reason they went unanswered.
July 2023
Very friendly staff when visiting there for a senior Covid booster.
