CVS, a well-known pharmacy chain, has received mixed reviews from its customers. While some have had an excellent experience, others have faced challenges with the company's operations. One customer was pleasantly surprised by the exceptional customer service they received. The local CVS pharmacy proactively called the customer to notify them of a vaccination requirement, and the pharmacist even remembered the customer from their previous visits. The pharmacist was attentive, helpful, and went the extra mile to ensure the customer's vaccination coverage was sorted out, all while maintaining a lighthearted and friendly demeanor. Another customer had a positive interaction when they called to place a refill order. They were assisted by a pleasant and helpful employee named Emily, who provided the necessary information and cost details. However, not all experiences were as positive. One customer encountered some confusion with the questions on the pharmacy's page, as they did not understand the abbreviations used. Despite this, the overall experience was still deemed excellent. The reviews suggest that while CVS may face some operational challenges, the employees are often just as exasperated as the customers and are doing their best to provide good service. The reviews encourage customers to be more patient and kind, as the issues may be beyond the employees' control.
The Leland, NC CVS is excellent in that the associates in the store and the Pharmacy team are extremely helpful . The are always professional, polite, eager to assist and so very kind. Marvin and Margy at the store are superb.
June 2026
I always place an order for my prescriptions online and they are filled in a timely manner. Store manager and Pharmacy staff are friendly and greet you when you enter the store and leave
May 2026
Very pleasant friendly staff alway feel very welcomed some of the service staff members over in pharmacy will come from behind the counter to help locate any item I might have trouble finding on the shelves CVS on Village rd Always on point Thank you