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November 2023 by Melissa Klinge
These guys are absolutely the best!
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December 2022 by Sarah Fuller
I have called 6 pharmacies trying to find one that has my child's medication since our typical pharmacy is out. Finally found "Family" Pharmacy who has the medication in stock, but would NOT fill it since we aren't previous customers. What an asset to the community and our children. Back to making phone calls hoping someone else has it.
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March 2022 by Sharon Schotten
They are so friendly
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September 2021 by Tayler G.
I was considering moving my prescriptions to this pharmacy, that is until I received utterly rude service over the phone directly from the pharmacist themself. I called three weeks in advance to ask to have my prescriptions changed over and mentioned that I was getting my wisdom teeth pulled and would be needing to pick up prescribed pain medication, she tells me that is fine. Then I call the day before the operation to confirm that they received my info from the doctor and she tells me they have no record of this and asks me politely to hold. I do so, and a minute or two later a different woman answers and says "This is the pharmacist" to which I replied "Yes I was just speaking to someone about.." she then INTERRUPTED me mid sentence and repeats "This is the pharmacist" in a rude tone. I explained to her that I was calling to confirm my medication would be filled, she then VERY RUDELY says "we are not accepting opioid patients at this time" I asked if it was not something she could fill this ONE TIME for my wisdom teeth and she AGAIN interrupted me to say they are not accepting opioid patients. Obviously they are not interested in getting any of my money as none of my other prescriptions are opiod based. I will definitely be informing others of this "service". This is not how pharmacists should speak to people; I expect to be treated like this at big pharma companies like Walgreens or CVS, not from a "Family" pharmacy.
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June 2021 by Healing Arts with Mercedes LLC
I have visited this pharmacy several times and the name fits it perfectly! The owners and staff are all so friendly and always make me feel welcome. Not only can you go here for your prescriptions, but there is a lovely gift shoppe with so many beautiful products. I can tell that a lot of care is put into the entire store. I always enjoy my visits and I do really appreciate the family atmosphere. Thank you Family Pharmacy for creating such an inviting space where I can always find what I need.
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June 2021 by Mercedes A.
I have visited this pharmacy several times and the name fits it perfectly! The owners and staff are all so friendly and always make me feel welcome. Not only can you go here for your prescriptions, but there is a lovely gift shoppe with so many beautiful products. I can tell that a lot of care is put into the entire store. I always enjoy my visits and I do really appreciate the family atmosphere. Thank you Family Pharmacy for creating such an inviting space where I can always find what I need.
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January 2021 by Dmitri Khorokhorin
The pharmacist was very rude and unprofessional!
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October 2020 by Kimberly Deans
I love Family Pharmacy!
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August 2020 by M
I have visited this pharmacy on several occasions over the last few weeks, as I have had frequent doctor visits in the last 1-2 months. On the last three occasions, ranging from mid-July to early August, none of the pharmacy staff are wearing facial coverings. Other than a sign posted on the door that most customers just ignore and a slim and narrow plexiglass barrier that a shared notepad is passed through for patients to sign for their prescriptions, COVID-19 precautions do not seem to be being followed. This is important to me as I have elderly and sick family members I care for. Once in late June or July, I also clearly heard the youngest pharmacist or pharmacy tech tell an elderly man in the store that he did not need to worry about the pandemic and wearing a mask "because it's just being exaggerated". This is negligent and potentially harmful to that man and others like him.Lastly, I switched to this pharmacy for the "family service" I was told about by other customers. However, any time I have a question on the phone or need to clarify something in person, the two women I have interacted with at the register have been curt, rude, dismissive or just downright unfriendly. Everyone has an off day, but this is a summary of 4-5 visits for my own medications, not even including picking up family members' medicines. The pharmacy has an online portal to transfer and refill medications, but when I called to ask if the transfer was completed, I was immediately cut off as the woman on the phone told me they had no online portal (which I had literally just completed) and that I had to bring the transferable prescription in person to actually transfer it. I was not able to even finish explaining that I had just completed the process electronically. Then, I went to do what she described, taking in the physical bottle, only to find the electronic transfer had gone through, but again, when I spoke to the woman at the register, and mentioned that I was unsure if the medicine was ready, she also cut me off (unsure if it was the same woman as was on the phone) and immediately cut to saying they had no online transfer process. I had loaded it on my phone just to make sure I wasn't "losing it" before entering, but did not have a chance to show her what I meant because she was rude and dismissive. Healthcare is hard enough to navigate, without this kind of treatment, and this kind of treatment was why I had switched from the chain pharmacies in the first place. It was not until the owner intervened that my actual prescription (that did indeed electronically transfer without me needing to bring it in) was located. The owner/main pharmacist and the young woman pharmacist or tech are both very personable and kind however. It is not all bad, and it would be unfair for me to portray it as so. I do believe he cares about his customers, and he remembers names and follows up with how people are doing in general, not just what medication or patient number they are. Additionally, the pricing is fair, and the wait is never long, often 30 minutes or less. I processed a refill through the online portal later, and it was ready by the next day (maybe sooner, the system does not notify you- but that's not the pharmacy's fault).While I want to support local business, I also want to be treated kindly and with respect, because I wouldn't be picking up medications if I wasn't dealing with some sort of pain or ailments to begin with. I also know everyone can have a bad day, and that many employees everywhere are doing the best they can. I am considering switching back to a chain for the convenience sake (text reminders, full online portals, notification that prescription is ready for pickup), if I'm going to be disrespected either place anyway. I also need to know that the places I'm picking up essentials are taking all the health precautions, when I'm responsible for taking care of others myself as well. We all want to make the best decisions for our families, so I only hope
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May 2020 by Lisa Huffman
My meds are usually ready when get there if i do have to wait it's no longer 10 mins Very friendly
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November 2019 by Andrea Sullivan
Thank you for taking sure good care of my mom and step-dad, and for being so welcoming to me when I can through to pick up for him. As a pharmacist myself, I appreciate how hard you work and how kind you are to your patients. Staff member Winston is also a particularly fun treat.
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September 2019 by Jennifer Barnhill
Always so sweet.
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September 2019 by Karen Christy Pigford Zarco
Very friendly staff. You can tell how much they really care about their customers.
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June 2019 by Jen M.
Mom & Pop Pharmacy. No hassle or wait time on picking up script. Will be coming back every month.
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May 2019 by Eddie L Blocker jr
Interested in your health, not your bank account, best folks in the business.
