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December 2023 by Jonathan Upchurch
They were able to take in my truck on Black friday, diagnose rear rotor issues, get the parts and fix it so I can be back on the road the same day. Everyone was friendly and professional. Highly recommend.
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November 2023 by Zaire Page
We took our car to this dealership last November. All we needed was a new transmission. They ended up destroying the engine. Even connected things (not well might I add) back into the engine with zip ties. We have been without a car for almost a year. We even tried to sue after they put a lien on our car for work they said would be of no cost over the summer. We gave them more than one chance to fix their mistakes. All I can say is, DO NOT TAKE YOUR CAR TO THIS ESTABLISHMENT!!!!! If I could give zero stars I would. 10 out of 10 DO NOT RECOMMEND!
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November 2023 by AnnaGrace Huber
Wonderful shop, with wonderful staffService: Oil change
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August 2023 by Khaos Singletairy
I came to premier auto care for the first time and the service was amazing. Very honest trustworthy and prices were very fair. I will definitely be coming back for all of my future vehicle maintenance!Services: General repairs & maintenance
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August 2023 by Marla Thomas
Called to get a quote for brake repair. Quoted price and was offered an appointment for same day service. Received excellent customer service and the technicians were awesome.Services: General repairs & maintenance
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August 2023 by Marla T.
Needed brakes, called scheduled an appointment the same day. Reasonably priced. Excellent customer service and technicians. Thank you Premer Auto. Ya'll are great!!!!
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May 2023 by Anonymous Me
Very charming people. Terrible service. My 3 day $2,200 estimate turned into 11 biz days $2,800. Supposedly they had trouble getting the parts. But for the last 4 biz days everything was done (they claimed).except for my wheel hubs that they struggled to remove....for 4 biz days. (Which miraculously came off when I said I was coming to get my car.) I get my car back with work not done but charged for, with shoe prints inside the doors, non working hatchback, and a rear wiper that turns on when I turn on my headlights. (All part of the electrical harness they supposedly fixed.) I took it back and they've left my electrial harness exposed with the promise to repair it next time...since then I've been back 3x and been rescheduled 2x and my car wasn't touched. I've left three messages for the manager to call me to arrange a partial refund and the serial numbers of the parts they used. Nothing. If they had said the job was too big or too unimportant in the beginning, we wouldn't be here. But 14 biz days and $3k and I don't think it's too much to ask to get my repairs done. I have never had to sue anyone before, but that might be the next step.Services: Steering & suspension repair
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April 2023 by Richard Z
Been here 21yrs and this was the best ever ! Nicely done MadisonService: Vehicle safety inspection
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March 2023 by Jamie Parker
Took my vehicle to get the alternator replaced and while they had it, they nicked the transmission line leaving me immobile having to have the vehicle towed back to them where they broke the hood latch, cup holder, and didn't even fix the transmission line. went on two separate occasions to have the hood latch fixed and they didn't have the part to fix it, almost two weeks later went and got the part myself from them to carry to MY mechanic and come to find out that was the wrong part and the transmission line they supposed to have fixed was still leaking. I DO NOT RECOMMENDED THIS PLACE TO ANYONE WHO CARES ABOUT THEIR VEHICLE!!!!
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March 2023 by Me Me
Took my vehicle in for a simple repair and well I had things come up missing out of my vehicle, the owner Barry said there wasn't anything he could do because there was no proof. They lie about being certified, I've done my research. Barry then proceeded to over charge me for repairs that was never done and didn't need to be done to begin with. This shop used to be great when the previous owner was there. Now Barry being the owner is the worst ever. BEWARE AND DONT GO THERE!
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January 2023 by Christin D.
New owner is a crook! This shop used to be a really nice and trustworthy place to take your car, but that has went downhill since this guy took it over! Website is a total lie! No one working there doesn't appear to have any knowledge at all about working on cars, yet it states they have over 60 years of experience! They will do repairs without consent, lie to you about where the parts that were used came from, and also steal things out of you vehicle! Drug tested? That's a joke, the little girl behind the counter was stoned out of her mind! There's nothing honest, loyal, or professional about this place anymore! I will also add that whichever grease monkey in the filthy shop worked on my car tracked oil all over my carpet in my 2017 vehicle! When the new owner Barry was confronted about these issues he was a total disrespectful and arrogant jerk! Everything he tells you is a down right lie! He hasn't heard the last from me, you can believe that! Do yourself a favor and find a different place to service your vehicle!
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December 2022 by Marie Cantin
We highly recommend Premier AutoCare….Barry, the owner, and his team at Premier AutoCare, went over and beyond to repair my sister’s car over the Thanksgiving holiday. He and his team are thorough and very knowledgeable and we were very satisfied with the results. Customer service is A+. Please give them a call with any car issues you may have.Services: Electrical repair
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November 2022 by David Brown
Recently took my beater car that had been sitting for a few years. Had a tune-up, oil change, new brakes, new tires, new battery and ac charged. Pricing was fair, communication was great, and they had it all completed in a day. Will go backServices: Tires
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February 2022 by Christine W.
This place used to be good... Now they are ABSOLUTELY HORRIBLE! Apparently they have no idea what they're doing. It cost us more money to fix their screwup's than we paid them to fix our car in the first place. Buyer be very aware!
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July 2021 by Alyssa E.
This is the only place I ever take my vehicles! They are always very helpful and honest. I would highly recommend them to anyone who is looking for car repair services.
