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March 2020 by Sailing Vessel SOLMATES
He has always been professional, and a huge help as I was growing my company. Giving tips and tricks as well as pitfalls to look out for throughout the year.
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January 2020 by Cary Robbins
I never worry about my taxes. Robert stays informed on all changes in tax laws. I would highly recommendhim.
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December 2019 by Jennifer Davis
The receptionist is very nice and friendly.
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October 2018 by Julia Toney
DO NOT HIRE!! Neglected to file my taxes OR contact me for 4 whole months after stating that my income would appear in my account within a few weeks. Finally contacted the IRS after continued calls and visits to Mr. Merz's office wondering why I haven't received my income yet (apparently he took 3 vacations during tax season), according to the IRS, he never filed anything for me so I called his office and told his secretary that I would be filing on my own. I immediately received a call from him stating that he needed my signature and they had "tried" calling but went ahead and finally pushed it through WITHOUT MY SIGNATURE all bc I said I no longer wanted him to file them...umm no, not paying you now. For one, you have my number, my email, and my physical address...why was I never contacted and informed that I needed to sign a document before my taxes could be filed?! Why was I told that everything was all set and to keep a look out for my money? Because he was negligent and too busy taking time off for vacation....he was negligent AND he took my money without my written or spoken consent, I'll be seeing him in small claims court!
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March 2018 by Tom Boger
Robert was late for appointment. Unprofessional in both his appearance and manner. Tried to jack me up for additional money after I had payed him in full. I will never use him for anything again
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January 2018 by Roshell White
Horrible!!!! Do not do business with this man!!!! Terrible customer service, inaccurate work!!!! Robert entered inaccurate information on my 2014 tax return, Because of that I was audited by the IRS. After showing Robert the documentation his reply was "too bad". I took the documentation to another accountant and I was told that Robert used a "standard" program and he must have forgot to take out some "generic" numbers. When I told this to Mr. Merz he said "oh well". I've never been treated so poorly as a customer. This is bad business. Because of Robert's mistake and carelessness I am stuck with a tax bill.
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May 2017 by roshell wade
Horrible!!!! Do not do business with this man!!!! Terrible customer service, inaccurate work!!!! Robert entered inaccurate information on my 2014 tax return, Because of that I was audited by the IRS. After showing Robert the documentation his reply was "too bad". I took the documentation to another accountant​ and I was told that Robert used a "standard" program and he must have forgot to take out some "generic" numbers. When I told this to Mr. Merz he said "oh well". I've never been treated so poorly as a customer. This is bad business. Because of Robert's mistake and carelessness I am stuck with a tax bill.
