-
December 2023 by John Rogers
Very unpleasant, short tempered people. Appearing aggravated to help.Was rudly told. We have no public restroom. I replied what about for customers?No restroom.Drive through was a mile long on both lanes. While employees sitting in cubicles with no customer in front of them. I'm not pleased at all with this experience.
-
July 2023 by Cynthia Hicks
After a rocky merger between SunTrust and BBT, Truist Bank Lenoir is a highly recommended. Thank you Christina, Rosa, Trent, Sherry, Allison for your dedication of making our banking experience good! All of you are so very helpful.
-
March 2023 by Nico Sanchez
They close my account for a stupid reason and didn't send an email or a text notifying me, I went there to make a deposit so I can help my dad pay his car insurance that same visit is where I learned they were closing the account and it was for a d*** reason, save yourself the trouble don't use this Bank
-
January 2023 by Cindy Story
Branch "temporarily closed" Sign says go to Hickory or Morganton. . Really? I'm going to travel 40 miles to do business ????Why are customers not told this before we travel to branch and waste our time and gas? Seriously needs customer relationship classes.And Truist- get real! Drive through closed. So, don't say we service thru drive thru.
-
December 2022 by Daniel Mitchell
I've been a customer at truist for over 14 years I've had several problems with the one today really takes the cake I had to get a new debit card and I needed to find a phone number to activate the card I called my branch and the lady answered that put me on hold several times and came back and said nobody in the entire Bank knows the number to activate my new debit card maybe it's just me but I find that very odd
-
November 2022 by Kevin Honeycutt
The ATM is always out of service. Slow twenty minute waits aren't uncommon.Sun trust was way more efficient.
-
September 2022 by Dana Church
If all these people that have to wait so long in the drive-thru complaining it takes too long then get up off your tush and walk your @ss inside and be done with it. A bunch of Karen's around here. The bank is great. Wonderful people. Very diversified and great customer service. I have my personal and my business accounts with them.
-
July 2022 by Ray B
Changed names Still Slow as HellThese people are the worst. When they shared two names the bank tellers would only take you if you went to their bank? Um same bank? Now they have one name and are slower than before. I know I have plenty of time to sit here and do this while waiting. These people are the worst!
-
July 2022 by Lee Buchholz
Jacob Simms, try calling to talk to a real live customer service rep. Your rating might change. Nigh onto impossible. They want you to solve your problems by punching in numbers. REAL PERSONAL
-
May 2022 by Phil Greene
Shylocks have better business morals than Truist
-
April 2022 by Dustin Mosley
I had a greatBank account for the last 14Bank account for the lastBank account for the last fourteen yearsBank account for the last fourteen years withBank account for the last 14 years with SunTrust
-
February 2022 by Kandy Wheeling
Allison Price seriously needs a class in Customer Service. She has no compassion or empathy at all. I have been a client with BB&T for 22 years and have never been treated so awful, on numerous occasions.
-
July 2021 by Grace Williams
This is probably one of the worst banks I’ve gone to
-
July 2021 by Vee W
This location is an absolute joke. No one there knows what they're doing. I'll drive the extra mile to Hickory from now on!
-
April 2021 by Tj Griffin
Not a review for the location in particular but a review for the bank itself. had money in my account earlier yesterday called my card to check balance multiple times and went from 70 in checking and 128 in savings went to go to super after work called card and now it's negative 70 checking and negative 128 savings I did not touch the card. I didn't use any money and it magically disappeared seriously considering finding another bank this is so uncalled for. I have a newborn baby and because of incompetence fromthe bank I can't afford to get him anything rust he needs. can't even afford to get to work. This is not the first time money has disappeared from my account either but I figured thar after I got a new card the problems would stop. going to call them when the bank opens if the money isn't replaced I I WILL NOT BE USING THEM ANYMORE I would give a NEGATIVE star if I could because this is just ridiculous
