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November 2023 by DJ Chris Nasty
Picked up a load of chairs. Took a lil while to get loaded but place wasn't bad. Light load of chairs? They allow you to drop trailer and bobtail to go get food or take care of any business you need to.Melissa was cute and friendly also
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March 2022 by Eric S.
Bernhardt has a policy of avoiding customers when a problem arises. They even place a phone number in their email signature that is one digit off, so that the consumer gets a disconnected number.....This is NOT an oversight. They list no customer service phone on their website at all. They don't answer their phones, when they finally do the receptionist frustratingly admits that whoever she connects you to will hide behind their voicemail. None of their customer service email responses has a person's name in it. Purchased a breakfast table for 3 grand two years ago and the finish flakes off simply by placing a meal upon it. They finally after a month told me that it was "CONSUMER USE". Ya think? I guess Bernhardt believes that furniture should never be used at all to have a warranty. This is a one hundred year old company that has a D better business bureau rating. I now know why.
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January 2022 by Jodi R.
I was raised in the furniture business. I've been looking for a new sectional. I went to the big advertisers stores .They sell crap . I found my sofa at Bauers in Florida. It came wrapped ( it was raining) . This sofa is so well made and comfortable I am glad I didn't settle for less . Thank you for making a good product
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November 2021 by Abby M.
I ordered a bed from this company 7 months ago. I have not received my bed. $2,000 plus and I have been told two times they are delivering the bed and knowone showed up. I took two days off of work. Please don't trust this company.
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March 2021 by Robert Martin
Staff are friendly, check in door is the one behind the smoking shed, walk inside then turn left the right and then another right and the desk is next to the dock. Overnight parking, can take around 2 to 2.5 hours to load 27 pieces of furniture.
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February 2021 by Beverly G.
Bought a Bernhardt Emerson leather sectional which was delivered to me in September of 2019. Noticed there was a problem with the power headrest on one of the pieces so contacted the store from which I bought the sofa because that's how Bernhardt said to handle the issue. I called the store in July of 2020 and went round and round with them about getting it fixed. I was going round and round with them because Bernhardt was not really helping the store find a resolution. Finally, I realized that maybe the piece was under warranty, which it was. Mind you, no one at Bernhardt suggested that the issue was covered under warranty even though I and the store had provided the purchase/delivery date of the sofa to them. One month after all this started Bernhardt finally agreed to have the sofa piece picked up for warranty repair. That was August of 2020. The piece was picked up from my home one month later, in September, and returned to Bernhardt. I got an email on January 7, 2021, from Bernhardt that said my sofa piece was finally fixed and being returned to me. The piece was delivered back to my home on February 11, 2021. On another matter, I simply wanted to know the best way to clean this same leather sofa so I looked on Bernhardt's website for answers. I found some information but needed clarification so I reached out to Customer Service via their website and received an automated response that they would get back to me in 24-72 hours. It's now been 408 hours and no one has contacted me. Since I didn't get a response to my online request for customer service, I called Bernhardt and left a message for Customer Service but never got a call back. I never say never but right now I am going to say it. I will never buy another piece of Bernhardt furniture. To me customer service after the sale is very important and it appears Bernhardt cannot or will not provide that to its customers. Plus I don't think the quality of their furniture is anything to write home about and it ain't cheap!
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October 2020 by Amy C.
Even with Covid, I feel that waiting 6 months for a non custom chair is plenty of time. In addition, the company has been ver evasive and non communicative with updates. My furniture store can't get any updates, they keep delaying shipment dates. Ridiculous. Don't order, you will probably have to wait a year for customs items.
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June 2020 by Tina L Maradiaga
Are you hiring
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July 2019 by The F.
Pathetic service. This is the most unprofessional company that I've dealt with. We purchased an expensive console two and half months back. It came damaged and instead of replacing it they said they will repair it. We are ok with repair, but it's already been two and half months and it's still not repaired. We are now exhausted in dealing with this company, and never plan to buy anything from them again.
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April 2019 by N S.
This is the last time we will purchase Bernhardt furniture. Extremely disappointed it's made in China and is literally crap. Might as well purchase something at a furniture discount store if I anticipated this (lack of) quality. Returned the first leather recliner due to poor coloring in leather, and the second chair is no better. Within a year, the frame was crackling, and leather is stretched beyond what I care to display in our great room. Warranty did cover the crackling, whereby longer screws were installed, and that helped. However, the leather stretching, and of all places on the back of the chair, not cushion, is not covered in the standard or extended warranty. Buyers beware. Wish I knew, as this is unacceptable. I would not recommend Bernhardt to anyone, we are very disappointed.
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January 2018 by Drew Grogan
Seems to be a good company to work for.
