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January 2024 by Bobby Galarneau
We recently purchased our 2024 Ford Maverick XLT Hybrid at Friendship Ford in Lenoir NC. Our sales person was Julius. Julius was fantastic in every way, mainly regarding his professional demeanor, his attention to detail, and his genuine personality... we trusted him, he put us at ease, and he was comprehensive in his coverage of all things important. From start to finish, which took 18 months from ordering to delivery (and follow up) Julius was completely attentive and made the process seamless. Five Stars!Thank you, Julius
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January 2024 by Guerrmo
Avoid these shylocks at all costs. They tried to add almost $4,000 in fees to a car they were selling to us for $17.5K. We expected to pay all of the typical sales and property taxes they are required to collect. And we expected to pay a reasonable fee for preparing the documentation. But this was a brazen rip off. These fees included a $699 doc fee. We've never paid more than $300. It included a "mandatory" $998 Friendship Protection Plan (doesn't sound like any kind of friend to me) that was supposed to cover scratches, dents, and modest damage to the interior. This was especially egregious because the car already had a few dings, scratches, and damage to the interior that they had not bothered to fix prior to putting it up for sale. I wonder what they would do if someone bought the car & then immediately filed a claim against their "Friendship" plan. They also stated in response to our telling them that we would seek our own financing or just pay for the car outright, that there would be an added fee of $1,500 (not shown on photo) if we did not finance through them. The double-digit interest rate they offered to do so was outrageous even by today's economic standards was almost double what we could get from our credit union. On top of it all, the finance manager who presented us with this rip off was an absolute jerk. We strongly suggest you purchase your vehicles elsewhere.Post review edit...Contrary to what their response says we are not first time car buyers as the response suggests. This is our 5th car purchase. We are very familiar with how the car buying process works, & we are well aware that banks lend money, not car dealerships. Everybody does. The fact that they assumed we were first time car buyers naïve to the car buying process tells you everything you need to know. What they tried to do was far from a normal process. They thought they could take advantage of a young couple and talked to us and treated us like toddlers.
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January 2024 by Pamela Metcalfe
James was a wonderful salesman! He found me a vehicle perfect for my needs, he was patient, kind, and took the time to explain everything in a way I understood and felt comfortable with. Financing guy was very kind and explained the entire process. I couldn’t be happier or more thankful!
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January 2024 by William Jerome
I enjoyed working James Browning. He was patient with me and responded well to all of my questions. It was also good to have the ability to talk with the finance manager directly. Overall really good experience as far as being a first time customer at Friendship Ford.
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December 2023 by Nikki Reid
My boyfriend and I stopped by ford in Lenoir this past weekend just looking around and ended up leaving with a f350 thanks to Julius Patterson! Julius was amazing to work with and the process was very smooth! Thanks to the finance manager we were able to get a few deals and he added to this great experience! This was the fastest car buying process we had ever experienced! Great deals & great people!
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November 2023 by Steven Malone
This is one of the best dealerships we have ever purchased a vehicle from, Julius stayed late to let us come test drive and purchase a vehicle! They all had great costumer service and was all very welcoming, we are very grateful we got to have such an amazing experience with purchasing a vehicle! Thank you again Julius!
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November 2023 by John Kirchner
I have had another positive experience with the service department at Friendship Ford, where I've been taking my F-150 for warranty work for 3 years now. They did have a problem getting parts for this last repair, resulting in my being without the truck for a whole week, but I think that was beyond their control. They provided convenient shuttle service for me, and I found all the people I dealt with to be very personable and professional. Once again, I would recommend them for service work.
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November 2023 by Jessica Garner
We had one of the best car buying experiences at Friendship Ford! Julius was our salesman and was so knowledgeable about the car we were looking at. He was very easy going and so easy to work with. The GM ( Steve) went above and beyond for us and gave us a great experience. We are so happy with our car and would recommend this team to anyone looking for an easy, no pressure car buying experience.
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October 2023 by Dylan Gregory
This is hands down the most family feeling dealership there is, my family and I have bought numerous vehicles from here and had all services performed here. throughout the entire dealership there is a high standard of professionalism and quality unlike anywhere else.
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October 2023 by Lauren Hopson
We had a great experience purchasing and and financing. Josh and David were both great and made the whole process quick and painless. I did struggle, initially, to get the salesperson to contact me as they had promised but after getting in contact with Josh, that was completely resolved. He was kind, knowledgeable, and very responsive. Super happy with our Bronco Sport!
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September 2023 by Marc and April Fleming
Everything from start to finish was a great experience while buying our Jeep! James was knowledgeable, friendly and just an all around great guy to work with. Really everyone we came in contact with were friendly and easy to talk to. We 100% would return to Friendship Ford as well as recommend them to others.
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September 2023 by debbie
Always friendly and helpful. When I call for an appointment to have my car checked out or repaired I get an appointment with Friendship Ford much faster than the other Ford places. They were also helpful when I had a concern about my car other than what I brought it in for. They were able to take care of that while I was there.
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September 2023 by Glockadelic
Absolutely amazing dealership. We could not be happier with not only the vehicle we purchased but our entire experience. Our salesman James Browning made buying easy and enjoyable. Everyone from the Sales Manager to the Finance manager were not only friendly but professional and wanted to make our buying experience memorable. The truck we bought was not only cheaper than the larger dealerships nearby but in better condition than advertised. We will definitely be purchasing from them again.
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September 2023 by Victoria Tuttell
Josh helped my buy a new Bronco Sport and was a great help the whole time. Gave the best customer service I've had in a long time. He has also been a great help after I bought the car and so has the service people. 5 star.
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September 2023 by Angie Wills
Julius was so great. He helped me find the best car for my needs and budget. Thanks to everyone at Friendship Ford for helping me through the car buying process!