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July 2025 by Tammy MOLLOHAN
Horrible service!!! Horrible at getting a refund in a timely matter and especially if you order online!!! Do not order anything online from them that is an appliance!!! Don not trust them to do what they say!! It is not worth it. Amazon does way better. A few extra dollars at Amazon is worth it. Just mu opinion
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July 2025 by Jason Merritt
DO NOT SHOP HERE!!! In less than a month, I purchased two products that were sold to me fraudulently. The first product was a Black Flag Bug zapper, purchase price $69.37. I take it home and noticed no instructions inside. I pull out of the box and a handful of bugs fall out of the product and it has water stains. Obviously used. I take it back and tell them what was going on and the girl working the return desk laughs it off and makes a joke about it. I did replace it with a new one and made sure to open the box to confirm it was new and left.
Fast forward three weeks later, my wife and I purchase a $244 ceiling fan. I bring it home and remove the existing fan first. I open the box to find the parts in disarray and no instructions. Upon further inspection, I realize that it’s not even the correct fan. Now I’m ticked!!! I call the store to speak with the manager and was put on hold for 10-15 minutes until someone else picked up and said the manager was busy. Told her not to worry about it that I’m on my way up. 23 mile trip one way to the store. I get there and the assistant store manager finally meets me at the return desk. He was offended when asked the question if this was common practice to fraudulently sell used products and even sell products that were not even correct. Side note: the fan that was inside the box retail cost was half of the cost of what I paid. He tells me he will take $100 off the cost of a new fan and sends me along my merry way. He even blamed Hunter Fan for this; of which I contacted as well and asked if they were having any quality control issues and they confirmed that they did not. Something fishy is going on with this location. This is bad business practice and I’m sick of these corporate big box stores treating the general public like this. I know that if a used item is returned they are either to be sold at a used price or sent to an outlet store. Not wrapped back up and sold as new. Buyers Beware!!!
So after reading Lowe’s reply, I do call the number to try and have them try to earn back my trust!! Nope, instead I wasted a whole lot of time explaining my situation to them for them to say “ I’m so very sorry”. Nothing will be resolved, business as usual for them. I did ask the representative if she felt that was bad business practice to sell used items as new and she did agree. Maybe Lowe’s needs to clean house a bit and get good people placed in leadership roles to lead the stores. As it goes right now, I see Lowe’s as a sinking ship. Rest assured, the BBB has been contacted and my friends and family all agree to never shop there again.
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July 2025 by Ryan Larson
I was standing at customer service waiting. The customer ahead of me finished up and instead of helping me she answered the phone. Didnt apologize or anything. Just completely ghosted me. Maybe they have some store rule where phone calls take preference over people who have been waiting and are standing right in front of you. Seemed extremely rude to me.
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July 2025 by Michael Threadgill
Has most anything that you would like for home improvement.
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June 2025 by Christina Hammond
Their staff is superb!!!!
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June 2025 by Bobby K
Veryfriendly
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June 2025 by Molly Smith
Their curbside pickup is fantastic! I bought some banner paper and Chester brought it out in the pouring rain and he even covered it from getting wet! These people are so thoughtful and hard working! Thank you Chester!
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June 2025 by Dee K
Has everything you need
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June 2025 by Hope B
Good variety but not as friendly as Sheilds. But Donna in appliance's rocks. She is very helpful and sweet
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May 2025 by C Shomaker
The Lenoir Store manager Bob needs to be replaced. He was rude, wouldn't listen to me and tried to sell me something I didn't want. He was not friendly and very unhelpful. Prices at this store are all over the place depending on who you are. An item was less than $400 a couple of weeks ago and over $400 today. It was not a sale price, but a clearance price. Never heard of clearance prices increasing over an item that was assembled wrong and missing major parts. This is the main reason I don't shop at Lowe's anymore than I have to in an emergency.
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May 2025 by Michael Taylor
Still here 20 minutes later trying to get paint to match what I previously purchased here. Young kid in paint department can’t help and three other people standing at the paint desk needing help. Need to get Miranda back. She done a great job.
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April 2025 by Echo
Guy was super helpful
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April 2025 by dylan scronce
Good store
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April 2025 by Eddy \u0026 Ann Turner
Love shopping @ Lowe's! Good service support.
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April 2025 by Gary Poynter
If there was a Home Depot close this store Lowes would shut down.
