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August 2023 by Someone S.
I came in to purchase hair dye and I knew what I wanted to get and went straight to grab it. The woman working came over and told me to buy another brand as it was more permanent and much better overall considering she is a "professional", according to her. I asked specifically "is this all I will need?", She said "yes" and we went to check out. I get home, proceed to read and follow directions but there is 0 color in the product, I've seen that with some stuff before so I let it set a bit, nothing. I wash it out and head to bed. I go to return it the next day and low and behold it's her working again, I tell her I would like a refund, the product is terrible and doesn't work at all! She tells me "uh yeah because you use a developer with it!" With a smart tone. I stared at her, shocked. She didn't tell me that when I asked prior and then was rude about it. I would rather go anywhere else than shop here. The other girl working also bragged about lying to customers "just to make sales" and they stay on their phone more than they bother helping customers.
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June 2023 by Skyler Ross
I highly recommend shopping any where else. I have been here a few times because I normally buy the same couple things and this is the closest place to get them vs online but not anymore. I bought some nails, at the recommendation from the woman working, who said "I'm wearing those right now & they have lasted me 4+ weeks!!", I bought them and they didn't even last 5 days despite being super careful & following directions, when I tried to return them, as the receipt states, they told me I could not, so I ate the loss & moved on. I go in a couple days ago and am buying my usual hair dye when an employee approaches and asked if I wanted something a little more "long lasting" so I'm open to suggestions & talk to her and she tells me how everyone loves a brand and it's actually "even on sale right now!!" So I get it, my other eyelashes and some product as well. I ask if it is all I need (since I've never used it before), she says "no! That's all!!" And checks me out. I get home, follow the directions, etc and NOTHING changes. There is 0 color whatsoever. I've worked in a lot of jobs including retail but what I have never done is LIE to get people to buy products. Even the reviews on y'all's website were how "amazing" the product works when it clearly does not. I will not be shopping here anymore. Disgusted by the sales practice from young and old woman alike working here.
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May 2021 by Donna Duplantis
Great Customer service experience!
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April 2021 by Marie Harmon
I love this place..The people that work here are always friendly and always ready to help find what you need the best place to get what you need
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October 2020 by Paula Castleman
The sales girl kept trying to up sale me. Then, wanted to charge me for a bag. Seriously?? The bag is one of the expenses of doing business.
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June 2020 by D Clark
Been in this place 2x since the reopen and the clerk has the personality of a stump. She is the most impersonal and unfriendly clerk I have ever dealt with. I asked today for a specific product and she was supposed to show me. When I looked I could not find and told her I must be blind. What she was trying to sell was the "generic" brand which was not what I had asked for. I did not buy it. I will just buy what I need somewhere else from now on.
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June 2020 by Susan Pritchard
Excellent customer service. Well stocked.
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May 2020 by April Hamilton
Employees are always friendly and helpful! Great place for hair products!
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December 2019 by chris tramble
Good family haircut place ?
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August 2019 by Gabrielle Maynard
We walked in there was customers already there and the lady with dark hair and bangs and glasses was very good and said we’re closed u have to leave ... we just had to get one thing very quick .... so we didn’t appreciate being turned away like that ....
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October 2018 by Victory Harshaw
They make you feel Welcome ! Thanks Kendal Warren!
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January 2018 by Casey Mikeal
Everyone is always so nice here! They are also very knowledgeable of their products! I made the mistake of going to a different Sally's and I will not do that again! I love it here!
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November 2016 by Becca Silvas
Great help and good place for specialty items.
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July 2016 by Maranda Kiziah
Love Sally's!! Lenoir and granite are both amazing but I frequent Lenoir location the most. Love the ladies and the customer service :)
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May 2016 by Eric Davis
Everyone is very friendly and helpful!...They go beyond what is expected!
