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April 2024 by Russell Walker
Maybe a great place if your from the area and know or are related the right person, otherwise you can not open an account here. I hear good things, but will never know personally as the membership criteria is highly exclusive to only the privileged.
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November 2023 by Makaela Helton
Two stars because Megan and Carol were amazing, but Justin was not. Very disrespectful and condescending when you call in to resolve and issue with your account. Wouldn’t let me finish a sentence before interrupting me. Kept interrupting me. And when I finally stepped up and said “I’m not done talking”, he hangs up the phone and refuses to answer. Instead Tucker answered the phone and didn’t want to transfer me to a supervisor at first. Megan was able to answer all of my questions, and I appreciate and commend her for that. Seems like Justin needs to find a new place of work if he can’t handle solving basic account issues.
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September 2023 by Jeremy Bentley
Normally a fantastic in person experience and never had any issues at all with this branch or any other branch for that matter until recently. A change was made to my account, not by my request, and instead of investing time to research the matter and ask some standard questions, was immediately led to believe that this was my fault and that in the future I need to notify them of any changes I plan on doing. I stated I didn't request the change and was told if I changed jobs it would do that, I didn't do that either been with the same company for several years to which the agent still didn't believe me but still insisted on being confrontational in her customer service voice, kudos on that by the way. I truly hope this hasn't become the new standard for members who move out of the area especially disabled veterans and others who has medical issues because according to these reviews, that looks like it's becoming a trend.
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August 2023 by Jon Wright
I received settlement check for surviving stage iv lymphoma, so I called the 24/7 customer service line to verify I could do a mobile deposit as I live in Tennessee now. They say sure no problem the branch will just need a day or so to verify the check and it’ll be right in there. This was Saturday. I had missed call from a 336 number, not my local branch office here, and my deposit was reversed, so I call. “Well we’ve never seen a check from that account before and we’d have to put a hold on it…” Is this not standard procedure for all banks??? It’s within mobile deposit limits and from a very verifiable, well-known source, all they had to do was their normal job and follow the standard procedure every other bank in the world follows and I wouldn’t be stuck in another time zone with a check that I now have to wait up to 90 days to have to re-cut to be able to deposit locally and they seriously thought a little temporary hold was a big deal?!? If I hadn’t done my due diligence and called in beforehand I could maybe understand but it was explained to me beforehand that I would have no issues. I tried to invest my money back home but I guess they’d rather not have it, I’m cashing out and going elsewhere.
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June 2023 by Bill Mcdonald
Very nice people
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February 2023 by William Carter II
Always enjoy coming in. Enjoyable atmosphere there to pick up my money or there to deposit money either way they get the job done.
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July 2022 by Randell Seaver
Great drive thru !!
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February 2022 by Bonnie L. Stansberry
Great people and great clean environment!
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December 2021 by Simone Williams
Been with them and will remain with them for the foreseen future
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August 2021 by Justin Duffey
The best branch in western North Carolina hands down. The man that assisted us deserves a raise for his professionalism and answering every single question we had. From how quick he was to help us do what we needed done to his humor we enjoyed going to the bank, whom else can say they enjoy going to the bank? Thank you for your help, whenever I can remember his name I'll edit this post.
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April 2021 by Chris Avery
They are the most helpful,and so genuine, the best bank ever they deserve a million stars.
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April 2021 by Alexandria Williams
Great bank and they definitely take care of their members!
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August 2019 by Kendra Reese
This is a great bank to keep your savings at. Employees are always pleasant and helpful. I believe they could use an update on their online banking, and an application that downloads on smart phones would be nice, too, instead of just a mobile website. I've had loans with them in the past and it was always an easy process.
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February 2019 by cammi chandler
Great bank an great people. Love the kids account
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February 2019 by Sue Sloat
I use the atm at this bank . It gave me less money that what I requested when I confronted the teller they would not help me they say I have to get my bank to make a report and fight for it.also they never closed atm to be fixed they kept letting customers use it knowing the machine was not giving correct amount they say they don't charge to use atm that's on if you are a member if you are not you have to pay $1 whatch out people they will they will ripe you off