-
December 2023 by paul b.
Great place to work out, especially during the day. The equipment is nice and most of the staff are friendly.
-
December 2023 by Tucker Beane
Hope you don’t plan on canceling your overinflated priced account, because they’re gonna charge you an additional monthly charge even though you cancelled your membership in advance of the monthly bill. Also you have to cancel with a manager that is usually never there. Good luck if you choose this place.
-
December 2023 by Linda Justinger
Very dissatisfied with this place! I’ve been trying to cancel my membership for OVER A YEAR! I did exactly what was required, filled out the cancellation form, ON 2 OCCASIONS but monthly fee continued to be deducted from my account. I’ve called several times, with the manager stating the cancellation form could not be found and I would need to come in and fill out another. A time was given to arrive and fill out and I was told the manager stepped out for a few minutes. SAME STORY EACH TIME I ARRIVED THEREAFTER!! now I am being charged 29, as well as 49. This is unbelievable!!!!! Very unprofessional and unethical! I will be taking different action!
-
September 2023 by Lauren Speagle
Terrible place to sign up. Beware of the contract fee they have in place. Manager must be there to cancel the contract (but just hasn't been there the 3 times I've been by to cancel my club fees.) The alternative to that, if you moved (which is what has happened in my case) is to send a letter in with too much personal information for something that is, by no means necessary for a gym. Finally took action on stopping payments differently after being fed up for the last time by them. Please, do better. You are not necessary to my well being and it should not be this difficult to get out of a gym contract.
-
September 2023 by Brianna Vess
Equipment is great, but beware they try to charge almost double what the original agreement is. And then when you try to cancel your membership because they tried to charge 78$ when my app said it would be $40 on top of the 30$, they say you have to come do it in person. so you go up there and instead of canceling it like you asked they just freeze your account instead of actually canceling it. Worst gym membership i’ve ever had such a scam.
-
July 2023 by Joel Walker
The facility itself is nice. Be aware that it is not truly month to month. They scam you in the fine print. I signed up while home on leave on multiple occasions letting the staff know that I was only in town for a week or two at a time. My most recent time, October 2022, the staff did not cancel my membership as they should have and then set my account as delinquent and sent it to a debt collector. So I was on the hook for $255 because I wasn't able to cancel in person because I was out of the country.
-
June 2023 by Chelsea Dylann
Seems to be a negative environment. Half the staff doesn’t seem like they want to be there and make it apparent. They also make it nearly impossible to end membership which seems shiesty to me. Can’t wait for Planet Fitness to open.
-
April 2023 by cory coffey
Very dirty. The locker room is complete trash and hasnt been cleaned in probably 2 yrs (cobwebs on the walls / shower stalls filthy). Morning staff are unhelpful and eat cereal on the gym floor while talking to customers with a company shirt on (says he doesnt clock in until 0900 to come back for any questions). very disappointed.P.S. I never leave reviews but this place needs a visit by the Caldwell County Health Dept.
-
December 2022 by Julia Richardson
Not a great gym to go to if you like cleanliness or orderliness. The floor is always dirty and the weights are all over the place.
-
December 2022 by Chris Garrett
Gym is dirty, too many teenagers lingering on the equipment and its damn near impossible to cancel and stop them from debiting your card.
-
September 2022 by Grayson Cocke
Joined about a week ago, been 3 times. Everytime I go the vibe is good. Everyone seems to be genuinely having a good time, and helping each other. Some of the reviews on here say that the gym is dirty, but I go during non staffed hours and it is still pretty much spotless. Also love that everyone I see utilizes the sanitization stations after each machine use.
-
August 2022 by Mike Parsons
I went in there in February March and canceled two accounts one under Michael Parsons and the other one under a Martha they never cancel it been taking the money out every sense after I told him not to it’s on my account and now they’re giving me a hard time about stopping it and being the woman And me don’t talk anymore and the place is kind a dirty it’s not worth money save your money and go to planet fitness. Also make sure you cancel 30 days in advance they don’t let you know this but if you don’t they will charge you that following month. And now the girl who works the phone told me that the manager said he would call me and I have been waiting 4 hours. They said it would be a hour the place pretty much runs itself how long does it take to help a customer out that you are taking money out of there account never had any problems with planet fitness will definitely not be going back there.actually they gave back one month of what they took out of three. Recently talked to a woman manager and she said she would fix it and still didn’t as a matter off fact they took the money back out again that they had given back and that was only a month so they owe about four now. All the workers there are pretty much sorry and the place will steal from you given the chance make sure you change your card information they used mine after I canceled.
-
August 2022 by B W
One of the filthiest gyms I have ever been in. Garbage in the bathroom not changed for days. Sinks don’t work, no paper towels to clean your hands or equipment, toilets are filthy. I would rather spend my money somewhere else. Staff just doesn’t seem to care or take any pride in their job. Disappointed. I canceled my membership after 2 months. I did this in person and was not asked to sign a cancellation form, this was an excuse given for duplicate charges I see in the other reviews, well I best not be charged again.
-
July 2022 by Skyler Ross
**I called and was told by 2 different employees the ONLY plan you offer is $29.99 with $99 up front. There was no option for $19.99 and that was confirmed by your own employees.They should probably take down the huge advertisement for $19.99 a month that is still up for people to see when the real price is $29.99 a month with a big upfront cost. When I joined before they had added random charges to my account and made it a huge hassle to cancel my membership.
-
July 2022 by Carol Anderson
Advertise $24 a month,no contract but it ended up being $40. No help from any employee. I tried canceling it three times by visiting them it’s still not canceled. even had to call corporate and it is still not canceled they continue to take money out of my account.
