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December 2023 by Maria Ramirez
worst member support, so I called because I had a past due bill which I already paid and I just received a bill that if I don’t pay for it they will cut off my electricity and I have the receipt that I paid for it
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December 2023 by Linda Mciver
Power goes off all the time just long enough to mess up clocks ,coffee maker , TV etc. This is year 2023 not 1900! Fix this problem. Ridiculous!!
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October 2023 by Connie Hagen
Mike is prompt, friendly and knows what needs to be done. A welcome resource anytime.
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September 2023 by Denise Koontz
Thompson has been so good to us over the last 7-10 years! They automatically refill our tank without us calling. They also installed gas logs for us- very kind folks who actually answer the phone! Would recommend them to anyone needing propane gas service!
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July 2023 by Adam Campbell
The absolute worst experience I've ever had with an energy company. I started my account with them almost a month ago and I still haven't got service. I never thought I would miss Duke energy but these people make them look absolutely incredible. There's no way I would continue using them but I have to because it is their area. What a terrible joke of a company.
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July 2023 by Chad E
Had new meter box installed. Everything passed inspection. Called energy United in the morning, they said they hadn’t received inspection confirmation. Called back at 3pm they said they have the confirmation and setup appointment for next day to install new meter and connect power. Next day called at 3pm and asked a possible ETA. Was told they never made me a appointment and they never got the confirmation from inspection office. That I would have to call back up to county office and get another confirmation sent. They (energy United)said they had no idea what I was talking about that no appointment was ever made and no confirmation was seen by them 2-3 times I was told this. Call back 30 minutes later and talked to another person who all of sudden seem to have all the answers and did have the confirmation and told me someone was to call me in 24hrs to come look at lines running to the house. And that she had no idea why I was told all that earlier and that it was in the system that someone had to come and check the lines coming from road. Not sure where all the confusion was from and why it was so hard to get a correct answer. I was lied to 2-3 times I feel like about the inspection notice. And about my appointment that was apparently never made the day before. As we also got it in our email all three times it was sent back out.
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June 2023 by Donna
Quick and easy. Their new app for scheduling and paying is great.
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June 2023 by Jeffrey Ryan
So sick of replacing electonics damaged by the poor electrical service. In 12 years we haven't gone a single month without issues. Nothing but lies and excuses from Energy United
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June 2023 by David Sugg
Everyone I’ve dealt with at Thompson Gas has been very friendly and very cooperative. Scheduling service was a breeze, and the follow up has been outstanding.
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May 2023 by Lefty
This a good company to deal with. We gets the gas on time. Good people to talk to when making a payment on the phone. Good work guys!
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February 2023 by Jerry Tew
Energy United was great! They were of great assistance to my wife and I and we really appreciate all their work and expertise. Thank you all very much.
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February 2023 by Samantha Hall
Absolutely the WORST company I've dealt with. Seems like my power gets cut off every month not due to me not paying my bills. Every month this is beyond ridiculous I wouldn't recommend this company at all. It's the worst.
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February 2023 by SANDRA MCCOY
A++++++++, man that came by to replace propane tank was awesome. Extremely helpful & courteous...... Highly recommended !!!!
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January 2023 by HandyAndy Goodman
I like how friendly the staff are both on the phone and in person. I like how you respond in a timely manor, and understand I rely on your propane to run my oxygen machine and you have not let me down. Prices are very reasonable!
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January 2023 by Kortnei Hamilton
The customer service is impeccable!!! Not only on the phone assisting me with all needs, but also in person the workers I can't speak highly enough of!! Great communications!!
