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February 2024 by Deondrea Moore
By far the best rental car experience I have ever had!! Morgan picked me up from the dealership I had to leave my car at. She provided beyond excellent customer service as well as recommending good restaurants in the area! Upon me dropping my rental back off I had the extreme pleasure of working with a delightful young man named Cameron! I am saddened by the fact that this is not my local Enterprise location because this would be my go to location!! Good job guys!! <3 :)
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February 2024 by Rose Ann Kozee
Very accommodating and addressed my concerns.
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February 2024 by Chris Hill
Very friendly staff
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February 2024 by Kaitlyn Permelia
My mother and I had recently rented a vehicle through the enterprise located in Lexington. The gentleman that took care of us, Ryan Jacobs exceeded our expectations. He was punctual, professional, extremely knowledgeable and helpful with any and all questions/concerns we had. A true customer service representative/consultant jewel to this company! We will continue with business here through Mr. Jacobs for our future endeavors and would recommend him and this location to anyone looking for a hassle, stress free experience.
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January 2024 by Koresha Minifield
I really want to thank everyone at the Lexington branch. They made my experience wonderful from beginning to end. I spoke with someone named Brian or Ryan , on the phone,he was very thoughtful and helpful. I'm very grateful to all the staff. Thanks again
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January 2024 by Teresa Taylor
Excellent customer service at the Lexington, NC & Thomasville, NC Enterprise locations. I will definitely use them for future rental needs. Superior Service A+
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December 2023 by Casey Gabriel
I recently rented a vehicle from Enterprise Rent-A-Car in Lexington, NC, and the experience exceeded my expectations. The staff at this location are not only friendly but also exceptionally helpful and efficient. They made the entire rental process a breeze.The vehicle we rented was spotlessly clean and problem-free, providing a reliable and comfortable ride throughout our trip. The attention to detail in ensuring the cleanliness and functionality of the vehicle did not go unnoticed.Overall, the entire transaction was painless, thanks to the professionalism and courtesy of the Enterprise team in Lexington. I highly recommend this location for anyone seeking a stress-free and positive car rental experience. Kudos to the staff for their outstanding service!
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December 2023 by Eric Canup
I rented a car from this location through the local airport, with whom Enterprise has an agreement to bring cars to that location. I was not told up front that this location is closed on Sunday and I would therefore be charged for a third day. When I turned in the car on Sunday afternoon at the airport location, I had the folks there annotate the return time on the agreement (less than 48 hours). However, when I received the charge, it was for three days. After three phone calls (one to the local office, one to a dead end “accounting” number they gave me, and one to Enterprise customer service), Morgan called me back and explained that they always charge the extra day since they’re not open on Sunday and she couldn’t revise the charge. Beware. You will be penalized with an extra day charge if you intend to be done with the car on a Sunday, even when dropping it off at an authorized Enterprise partner location where there are actual people available to receive the vehicle and confirm the return time.
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November 2023 by Eric Sanders
On October 23 , My Wife and I Really Needed A Rental Car ! Our Truck Was In The Body Shop Getting Fixed ! Our Insurance Company Forgot To Give Us A Reservation , So We Had To Wait Till The Afternoon To Get A Rental Car . When We Went To Lexington , NC , Morgan Was Very Courteous and Understanding Of Our Situation ! We Got A 2022 Chevrolet Malibu LT Rental Car That Afternoon ! We Are VERY HAPPY With Enterprise Rental Car In Lexington , NC ! If We Ever Need A Rental Car Again , We’re Going To Lexington , NC ! Thanks Again Morgan !!!Also , Since Renting This Malibu LT , We Have Decided That We Are Going To Buy One From Enterprise Car Sales !!!
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November 2023 by Andrew Younger
The Lexington NC Enterprise location provides excellent, timely service. I've rented from them 10+ times and they never disappoint.
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October 2023 by Clara Butler
Car rental was being paid by other drivers insurance due to an accident. When I turned the car in four weeks later, I was charged for 3 days rental. Also was lied to about collision coverage on the day when I picked up the car.
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September 2023 by LArry SS
Morgan is so helpful! She makes it a great experience! One of the best interactions I've ever had at a car rental place. And this is the second time being here. The first was just as excellent.
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June 2023 by Tony Stephenson
Enterprise at the Lexington, NC location is the BEST!!! Super helpful every time I go there. The staff is courteous and willing to make my experience the best it can be.
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June 2023 by Marley Ru
They play bait and switch games ,up sold me when I had my own insurance, kept the car 2 day over and only got 75 back on a 300 dollar deposit so they charged me 225 for 2 extra days ,and I had to pay extra cause they didn’t have the class of vehicle I booked a week in advance
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May 2023 by Angie Everhart
This was our first time having to use a rental car and our experience with the Lexington, NC branch was excellent. When we arrived, they were extremely busy, but Morgan made sure she acknowledged us. On the following Saturday, we exchanged the SUV for a smaller car. I apologize, but I can’t remember the gentlemen’s name. When I left, I had a reaction to the cleaner/fragrance, not sure exactly what it was, but I had to turn around and take it back. Again, he was busy, but made sure I was ok and offered to help me right away. He exchanged the vehicle for another one and made sure there was nothing in it that would cause another reaction. The customer service was excellent!!!! I would definitely recommend them for your car rental needs.
